Horrible experience with lease. Nobody knew the process of returning a lease. The genesis service department never had anyone there to schedule appointments. Had a recall and they kept my vehicle for 2 days because they couldn't get to it in time. I made an appointment to return at the end of my lease and they said the person who handles the lease returns wasn't there. I made them figure it out since I live out of town, took time off work, had an appointment and the vehicle had to be returned the next day. That was in September. Now December I just received a toll booth bill for october for THAT vehicle! I had already told the dmv that it was returned. Apparently Genesis has not removed my name from the vehicle!!!! Low budget dealership for high priced vehicle
RG
Robin G.
Fresno, CA
07/16/2024
0
Category: Service
Service
At the time if purchase, we were told of the valet service. It includes puck up of the car, with a loaner provided. I have tried to schedule a service appointment, I have called 4 times. Left messages, no return calls. I spoke to service manager once who said it may be months before valet service would be available to me. He said he would call back with dates for valet as well as dates I could drop the car off and wait or get a loner. I have heard nothing back. I have called again, forwarded to service. Phone just rang until message came on service say they were closes. Unlikely as it is 10 30 om Tuesday. Had I known the valet service was a lie, I would not have purchased the vehicle
We bought this car on Monday, September 11, 2023. A representative from the dealership was supposed to contact us the next day to cure an issue with the vehicle (on a "DUE BILL"). We were not contacted all week. I stopped at the dealer on the following Sunday and was PROMISED they would call. CRICKETS... Went back to the Dealership the following Friday (we live 20 miles away) and was taken personally to the service department and introduced to a service employee (who seemed bothered by my presence) who promised (again) we would be contacted first thing in the morning (Monday). We finally received a call by someone who said they were trying to "work out the logistics" of picking up the car. They finally picked up the car on Wednesday afternoon. At 9:30pm we received a Genesis Vehicle Notification that the car was unlocked at 9:30 IN ANOTHER CITY! I sent a Lock Command and called to asked where our car was. We were told "I know that guy....I trust him." Apparently, someone took our brand new $60,000+ car home with him that night. All of this, only to take it to an aftermarket body shop for repairs over 30 miles away and back again. Genesis of Selma's communications is horendous! I would expect more from a dealer when you spend that much money on a car. I guess you can shine them up and call them what you want, but apparently inside it's just a Hyundai, that place is still just a Hyundai Dealership!
TE
TUSWANA E.
Fresno, CA
2021 G70
07/15/2023
Verified Customer
10
Category: Sales
Excellent
I really appreciate the courtesy of the staff and how prompt they are they makes a difference.
EB
Elizabth B.
Bakersfield, CA
05/15/2023
0
Category: Service
Dishonest Company- Buyer Beware!
My husband and I traveled an hour and a half to look at this dealers inventory, and I fell in love with the GV80. Our sales assoc. (Katiana) mentioned that the Genesis Scheduled Maintainenace would be provided to us via Complimentary Valet Services. Essentially, she said because there were no Genesis dealers in my town, the Selma dealer would pick up my car, leave a loaner with me until the service was complete, and return my car to me. We confirmed this when chatting with the service manager (Lamont). And we were sold! We even confirmed this terrific Complimentary Valet/Scheduled Maintenance promise when we signed the finance documents because we were so impressed. Three Selma of Genesis staff were all in agreement! Now that it is time for service, Genesis of Selma has negated their promise. For four and a half weeks now, I have tried to get Genesis Corporate involved in the matter for resolution but I have yet to be successful. Remember if you're not local to the Genesis dealer, you'll be out of time and money when you need to get your complimentary service, any warranty work, repairs, etc. Look for reviews for people who've had to sit for hours at this particular dealer. Genesis of Selma prospective buyers: BEWARE- Genesis of Selma has dishonest practices. Please see the other detailed reviews before making a purchase here!
SR
SILBERIO R.
Fresno, CA
2018 G90
04/24/2023
Verified Customer
10
Category: Sales
Amazing experience
Best experience
After a short discussion with service rep Ruby, I was in and out in record time! Car warning light off and on my way!!!!!
LC
LYDIA C.
Madera, CA
2023 GV70
03/22/2023
Verified Customer
2
Category: Sales
Long wait
I arrived at 11:15 for an oil change and a tire rotation. I was told my car would be ready at 2-3 pm. I asked why so long for just an oil change. He said the mechanic goes to lunch at noon, and he would see if he could get him started on it but he didn’t know where he was right now. I came back at about 1:45 and had to wait until 3 pm. Staff were courteous.
WF
WILLIAM F.
Coarsegold, CA
2022 GV70
02/20/2023
Verified Customer
10
Category: Sales
Great friendly service
I love doing business with these people. Wonderful communication and great car!
Verified Customer
Hanford, CA
2022 GV70
11/20/2022
Verified Customer
10
Category: Sales
Service!
Lis is a great communicator and awesome service tech. Thanks for the experience!
MB
MARILYN B.
Monterey, CA
2021 G80
10/08/2022
Verified Customer
10
Category: Sales
Service with a Smile
First time having service done at Genesis of Selma. Liz in customer service for the service department was courteous, patient (I had a lot of questions), and very helpful. Our car was serviced, washed and vacuumed, and ready for pickup when promised. We even got a phone call updating us on how service was progressing. Very happy experience and will be returning for our next service.
BR
BROCK R.
Visalia, CA
2022 G90
09/27/2022
Verified Customer
10
Category: Sales
Hard working Dealerships
I have a lot of trust in the Selma Auto Group
Verified Customer
Kerman, CA
2019 G80
08/16/2022
Verified Customer
10
Category: Sales
Punctual when pick up was scheduled.
Lisbeth and the pick up driver were very efficient and kept me informed of my vehicle status.
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