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Genesis Of South Bay

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)
93
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Score Details

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
15
Total ReScores™
4.8
ReScore™ Average
93
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(424) 456-2030
No Business Hours Provided

Business Hours

* No Time Zone provided
20433 Hawthorne Boulevard Torrance, CA 90503
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)
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Recent Reviews
MA
gravatar
Maz A.
Woodland Hills, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2023
0
Category: Sales
They sold me a lemon and aren't willing to make the issue right, poor customer service, terrible GM
If I can give negative stars I would. I leased a G90, their flagship vehicle April 1st. Two days later it was in the shop for navigation and map not working. Then the car has been back and further to the dealer every few weeks. Finally they replaced the navigation module, then the cameras on the cluster stopped. Now going on 45 days the car is there and now they say they are just a repair shop and I need to deal with corporate. They sold me a lemon and forcing me to keep it, but they are in possession of it, while I make the monthly payments. The service advisor Donnie is actually a very nice guy and is doing his best, but the entire dealership is under bad management and they lack good customer service to make the situation right. Now I have obtained a lemon attorney to sue genesis for everything back. I do not recommend buying a vehicle from them. Steer clear.
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