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Genesis Of Waipio

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
61
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
5.0
ReScore Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(808) 679-3400
No Business Hours Provided

Business Hours

* No Time Zone Provided
94 1500 Moaniani Street Waipahu, HI 96797
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)

CK
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Cliff K.
Kaneohe, HI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/07/2023
2
Category: Service
Seatbelt recall
Dear Damon,
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..

CK
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Cliff K.
Kaneohe, HI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/07/2023
2
Category: Service
Seatbelt recall
Dear Damon,
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..

CK
gravatar
Cliff K.
Kaneohe, HI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/07/2023
2
Category: Service
Seatbelt recall
Dear Damon,
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..

CK
gravatar
Cliff K.
Kaneohe, HI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/07/2023
2
Category: Service
Seatbelt recall
Dear Damon,
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..

JL
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James L.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2022
verified customerVerified Customer
1
Category: Service
Costumer service
Costumer service for scheduling my car maintenance was the worst!
Damon D., Service Manager from Genesis Of Waipio responded on 02/16/2022 03:12 PM

Aloha Mr. Loui,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. I do apologize for the confusion on this last visit.  Unfortunately we've had some turnover recently and it will take some time to get the new staff up to speed.  Cara will be taking over scheduling and servicing our Genesis guests.  You happened to get Isaiah who has only been writing service for 10 days and is trying very hard to learn as he goes but because of staffing shortages we have not been able to spend as much time training him as we would like but we are working on getting all of this sorted out.  We haven't had a 1 star survey in the 6 months I've been here and it really does bring us down as a dealer as far as Genesis standards are concerns.  I will reach out via phone if that is ok to discuss how we can remedy this and possibly get you to consider a rescore.  In the meantime please do not hesitate to contact us should you need assistance with your G70.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425


LK
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Leith K.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
Excellent service from Macey my service advisor
Macey is on top of everything. Whatever I tell her I want done, she'll take care of it and recommend something if I need it. She goes over and beyond her duties to take care of me and my car. I can't get a better service advisor than her. Thank her for me with much Mahalo's.
Damon D., Service Manager from Genesis Of Waipio responded on 02/06/2022 04:53 PM

Aloha Leith,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G80.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425


DO
gravatar
Dennis O.
Mililani, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Service
Awesome service
We will have the free 3 yr. Maintenance/valet service until May, 2023, so it has been so easy for us not having to take the car into the dealer for any problems we may have. We also get a loaner so that makes it so much easier.
Damon D., Service Manager from Genesis Of Waipio responded on 01/16/2022 02:58 PM

Aloha Dennis,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G80.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425


NO
gravatar
Nikki O.
Kailua, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
Genesis Service
Great Service.
Damon D., Service Manager from Genesis Of Waipio responded on 11/22/2021 02:54 PM

Aloha Nikki,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G70.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425


Verified Customer
Kaneohe, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
verified customerVerified Customer
10
Category: Service
No Ka Oi
I am a proud, humble owner of a Genesis G80 and blest to have valet services. “No Ka Oi” in friendly service experiences with Valet driver Kekoa K. and Service Advisor Macey M.
Damon D., Service Manager from Genesis Of Waipio responded on 10/04/2021 05:22 PM

Aloha,

Thank you so much for taking the time to return our survey. We really do appreciate it. Please don't hesitate to contact us should you need any assistane with your G80.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425


CK
gravatar
Charles K.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
verified customerVerified Customer
10
Category: Service
Excellent Service and very helpful people
Using the valet service for getting work done on my car during the COVID pandemic has been great for me, since I am up there in age. That has helped me limit my contact with others and helps keep me COVID free. The top quality work on my car and the the very knowledgeable, courteous and helpful folks are very much appreciated. Genesis of Waipio really does a great job.
Miles M., Service Manager from Genesis Of Waipio responded on 08/09/2021 11:59 AM

Your feedback is important to us and we appreciate that you took the time to complete our brief survey regarding your recent visit to Tony Genesiswhich will help us to improve.
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

AE
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Adrienne E.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Service
Great Service
Miles and person who picked up my car were great!
Recommended
Miles M., Service Manager from Genesis Of Waipio responded on 07/21/2021 12:49 PM

Thank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
On behalf of our team at Tony Hyundai, I’d like to personally thank you for your response. Your satisfaction is important to us!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

JH
gravatar
James H.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customerVerified Customer
Category: Service
Continued service excellence!
The dealership's service didn't drop during the pandemic and continues to provide top notch service. All service staff are very friendly and trying to help customers anytime.
Definitely recommend Genesis Waipio to anyone.
Recommended
Miles M., Service Manager from Genesis Of Waipio responded on 05/18/2021 07:38 PM

Thank you for your feedback regarding your recent visit to Tony Genesis! Our goal is to provide an awesome guest experience on every visit!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

DM
gravatar
David M.
Honolulu, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2021
verified customerVerified Customer
Category: Service
Miles M., Service Manager from Genesis Of Waipio responded on 03/29/2021 11:51 AM

Thank you for your feedback regarding your recent visit to Tony Genesis! Our goal is to provide an awesome guest experience on every visit!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

Verified Customer
Kaneohe, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
verified customerVerified Customer
Category: Service
1st year service
No regrets buying my Genesis. Genesis Waipo great services, friendly staff and Valet services is the best!
Recommended
Miles M., Service Manager from Genesis Of Waipio responded on 03/19/2021 12:33 PM

Thank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
Your feedback is greatly appreciated. We review every single response received and your feedback truly makes a difference.
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

JH
gravatar
James H.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Excellent service and truly professional service staff
They are always friendly and prompt in servicing the vehicle. Valet service is excellent with timely pick-up and on-time delivery. Their price is also very reasonable.
Always enjoy the service work on my G90 at Genesis of Waipio. Highly recommend the dealership to anyone.
Recommended
Miles M., Service Manager from Genesis Of Waipio responded on 03/17/2021 11:23 AM

Thank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
On behalf of our team at Tony Genesis, I’d like to personally thank you for your response. Your satisfaction is important to us!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425

Schedule Service Online:
http://www.hyundaiwaipio.com/schedule-service.htm

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