Dear M,We apologize for any inconvenience you experienced during your recent visit. We understand your frustration and we take your feedback seriously. Our team strives to provide timely service and effective communication with insurance companies. We apologize for any miscommunication regarding the insurance payment and the delay in releasing your vehicle. We will address this issue with our team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention.Sincerely,Gerber Collision & Glass - Orem