Gettel Hyundai of Sarasota


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3425 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 3.5151524/5Overall Rating 3.5151524/5Overall Rating 3.5151524/5rating 3.5151524rating 3.5151524
Original
Overall Rating 1.9090909/5rating 1.9090909rating 1.9090909rating 1.9090909rating 1.9090909
94% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Cheryl B. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service at Gettel Hyundai "
Great service and professionalism given by employees.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/19/2017 10:40 AM
Victor D. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Always a wonderful experience at Gettel...wouldn’t go anywhere else
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/19/2017 08:01 AM
Nikia D. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient "
Good comfortable waiting area and staff are always due dlh
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/12/2017
Service Type: Repair
Review Created: 11/19/2017 05:03 AM
Sue A. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service of car, part of it being the recall"
professional, prompt and polite
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/18/2017 06:15 AM
Audrey S. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Gettel Hyundai"
Happy with my service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 01:05 PM
ROGER M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Normal car servicing and estimate of damage from a deer hitting the front grill"
Taken well care of by experienced car service personnel.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 11:30 AM
Catherine W. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Ray the Assistant Svs Mgr. went above and beyond in taking car of my car and making sure I had a loner to use. I work in the Sales industry and providing excellent customer service is one aspect that puts you above your competitors. Ray and his team did just that. I highly recommend Gettel Hyundai of Sarasota.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 10:00 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

Catherine,
On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to share your recent 5-Star service experience. Your business is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Estelle P. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service; good personnel"
very happy with service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 09:56 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

Estelle,
On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to share your recent 5-Star service experience. Your business is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"customer"
Ray P. was excellent
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/17/2017 03:54 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

Thank you for servicing your vehicle with Gettel Hyundai of Sarasota. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We hope to prove our commitment on your next service visit here at Gettel Hyundai.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
My service rep Ray is very friendly & courtious
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:52 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

We appreciate you doing business with Gettel Hyundai of Sarasota. We look forward to serving you with another 5-Star experience on a future visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
George K. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gettel Hyundai delivers again. Excellent service!"
I am very satisfied with all of my dealings with Gettel Hyundai.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 07:23 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

George,
We appreciate you doing business with Gettel Hyundai of Sarasota. We look forward to serving you with another 5-Star experience on a future visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
They always take their time to hear my needs and concerns. And I am out of there in a timely manner.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/16/2017 04:28 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

We appreciate you doing business with Gettel Hyundai of Sarasota. We look forward to serving you with another 5-Star experience on a future visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
Very good service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/16/2017 03:53 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

Our team here at Gettel Hyundai of Sarasota appreciates the 5-Star rating of your recent service appointment. We value your business and look forward to serving your automotive needs for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Tommy W. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service staff"
excellent service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/16/2017 07:22 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

We appreciate your business, the 5-Star rating and the kind words about our team. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you on your next visit.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Garry P. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and helpful with my problem."
Very helpful and ready to help me.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/15/2017 05:53 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/17/2017

We appreciate your business, the 5-Star rating and the kind words about our team. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you on your next visit.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Joyce F. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest Service"
The personal, thorough, reasonably priced service makes this my first choice automobile repair place!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/15/2017 12:43 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/15/2017

Thank you for your business and the 5-Star rating of your service appointment. We look forward to serving you the next time your Santa Fe requires our attention.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service From Gettel"
Great service from Gettel, but not from Alexandria Hyundai where I bought my first car. Never heard back from them on how to get a refund on all the extra warranties I had when I traded in my car at Gettel. Wonder if I will ever hear anything.
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/15/2017 06:01 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/15/2017

Thank you for servicing your vehicle with Gettel Hyundai of Sarasota. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We hope to prove our commitment on your next service visit here at Gettel Hyundai.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
WARREN S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt reliable service. "
Left the car for service and the rep was courteous and called me on the cell phone when it was finished .
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/15/2017 05:08 AM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/15/2017

Our team here at Gettel Hyundai of Sarasota appreciates the 5-Star rating of your recent service appointment. Your experience is our top priority and we look forward to serving you again and again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job just took too long"
Went in for a routine oil change and tire rotation and didn't expect it to take all morning to complete but they found something else that needed done. The service and wait area was nice and the technician I dealt with was very nice I just didn't expect to stay so long if your getting work done make sure you drop off and pick up later because you could be waiting for a while otherwise
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:28 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/15/2017

We appreciate your business and the feedback regarding your recent service. I apologize for the inconvenience you experienced. Our goal is to give every customer a 5-Star experience we hope to prove that commitment to you on your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I have always had a great exp. they are friendly, courteous and very knowledgeable
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:49 PM
Melissa B., Customer Relations Manager at Gettel Hyundai of Sarasota responded on 11/15/2017

Thank you kindly for taking time out to give us this nice review. I will share your comments with the rest of the team here at Gettel Hyundai of Sarasota. Your business is important to us and we look forward to serving you again when your Genesis requires our attention.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai
941-923-1411
mbonner@gettel.com
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