Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

5082 Reviews

ReScore Reviews™ (69)

ReScore
Overall Rating 3.9855048/5Overall Rating 3.9855048/5Overall Rating 3.9855048/5rating 3.9855048rating 3.9855048
Original
Overall Rating 2.0147051/5Overall Rating 2.0147051/5rating 2.0147051rating 2.0147051rating 2.0147051
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


RW
Richard W.
Port Charlotte, FL
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service
Very easy process
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

Richard, 
Thank you for taking the time out of your day to give us this nice review. We appreciate your business and hope to see you again for your next service visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JR
Joseph R.
Lakewood Ranch, FL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Because of the great staff
Everybody on the service staff is helpful
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

Joseph,
We appreciate your business and that you took the time to write this review. Your kind words about our staff are greatly appreciated. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
great
great
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

Our team appreciates your business and we are glad to know that you are satisfied. We look forward to serving you for many more years and miles to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

SH
Susan H.
Sarasota, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Service
Tom was do professional and courteous. I went in for my oil change and was in and out within an hour. They told what else was needed and my car us up to date and ready to go, go, go until the next oil change. Thank you all for taking good care of my car and my time.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

Susan,
On behalf of Gettel Hyundai & Genesis of Sarasota, thank you for letting us know about the great service that you received. We are thrilled to know that you found working with Tom such a pleasurable experience. We appreciate your business and anticipate working with you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

WM
William M.
Sarasota, FL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Personnel are terrific
At every opportunity, from sales person, Bobby Carr to finance, Charles Keenen, and thence to Amber in service...nothing but professional and friendly, coupled with a "get the job done right" attitude.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

William,
Our team here at Gettel Hyundai of Sarasota appreciates the 5-Star rating of your recent service appointment. Customer Satisfaction is our #1 goal so we are glad to know that you are happy. We value your business and look forward to serving you for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

VL
Veronica L.
Sarasota, FL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Car Wash
The only thing we miss is the car wash when you bring your vehicle in for service....Bring it back!!!!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/20/2018

Veronica,
Thank you for taking a moment to provide feedback on your recent service experience. We appreciate your business here at Gettel Hyundai of Sarasota and look forward to serving you again in the future!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JL
Jessica L.
Sarasota, FL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent Service
This was my first time getting my car serviced at Gettel Hyundai and I could have been more pleased. I will definitely be back for future service!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/19/2018

Jessica,
We appreciate you taking the time out of your day to give us this nice review! At Gettel Hyundai of Sarasota, customer service is our #1 priority and we are glad to know that we delivered. We look forward to seeing you next time your Elantra is due for service.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

NE
Nicole E.
Sarasota, FL
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Lack of communication
I have had multiple services done at this location and have had some kind of issue ever time. Communication is really lacking throughout the dealership and to customers.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/19/2018

Thank you for taking time today to discuss your recent service visit. Your feedback helps us improve our standards. Please know your business is appreciated and we look forward to serving you again when your Tucson requires our attention. 

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
North Port, FL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Good service
Quick, good and was ready to head out. Happy to go back and refer to others
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

We appreciate your business and your referrals, here at Gettel Hyundai of Sarasota. Our goal is to achieve excellence in all aspects of our dealership and we are pleased to know that you’ve noticed our dedication. We look forward to serving you again, be it in sales or service.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MB
Marc B.
Sarasota, FL
2004 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
great service at a reasonable price.done right the first time
great service
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to write this nice review of your recent service appointment. We appreciate your business and look forward to serving you again when your Sonata requires attention.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

RF
Robert F.
Sarasota, FL
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent service
Great job by all
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

Robert,
Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. We appreciate your business and anticipate serving you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MG
Marc G.
Sarasota, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Elantra 2018
Great Car, great Dealership and great people at the service department especially Bob Wood
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

Marc,
Thank you kindly for your business and this nice review. I will share your comments with Bob Wood and the rest of the team here at Gettel Hyundai of Sarasota. Your satisfaction is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

EF
Ellen F.
Osprey, FL
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service review
The service manager was terrific. (Tom) very helpful. It was timely service. Gave me info when I need to return. Best experience I’ve had here.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

Ellen,
We appreciate your business and that you took the time to write this review. Your kind words about Tom are greatly appreciated. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

GS
Georgina S.
Sarasota, FL
2001 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Break problems
i know that my car will be well locked after when I take to the dralers. Thank ypu for always being there for me. Regardless the problem. Georgina
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

We appreciate you doing business with Gettel Hyundai of Sarasota. We look forward to serving you with another 5-Star experience on a future visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MW
Marguerite W.
Sarasota, FL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
knowledgeable and helpful!
Everyone at Gettel service is very helpful and friendly. They explain what needs to be done to the car and provide prompt service.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

Marguerite,
Our team here at Gettel Hyundai of Sarasota appreciates the 5-Star rating of your recent service appointment. Customer Satisfaction is our #1 goal so we are glad to know that you are happy. We value your business and look forward to serving you for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Tampa, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Always fast and friendly
I’ve been extremely satisfied with the service provided by Gettel Hyundai, I drive a 2013 Sonata provided by my employer, and I’m seriously considering buying one as my private vehicle, both product, and service are top notch.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

We appreciate your business and thank you for taking the time to review us. Your kind words about our product and team are greatly appreciated. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Saint Petersburg, FL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great customer service!
The staff was informative and kept me up to date throughout the entire process.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/18/2018

We truly appreciate your business and the kind feedback. Your complete satisfaction always means the world to us. We value you as our customer! Thanks again!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JW
James W.
Sarasota, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Responsive, knowledgable staff.
Well run, clean operation.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/17/2018

Thank you for your response and for recognizing our team. We are happy to hear you had a good experience during your recent service visit. We look forward to being here for your vehicle needs in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MM
Marytee M.
Sarasota, FL
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Thorough
Service is always thorough. Whatever needs to be done or whatever not needed is explained in full. Service managers help one another. Everyone is friendly, knowledgeable and professional.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/17/2018

Marytee,
On behalf of Gettel Hyundai & Genesis of Sarasota, thank you for letting us know about the great service that you received. We are thrilled to know that you found working with our team such a pleasurable experience. We appreciate your business and anticipate working with you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

KH
Kenneth H.
Sarasota, FL
2003 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service
Just wanted to say a thanks to Tracy for taking care of my SUV. Very professional and nice. A starter was put in within the year and it
had failed. Tracy researched this and found my part was still under warranty. Thanks to her for her research and going the extra mile.

She is a keeper!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 09/17/2018

Kenneth,
We appreciate your business and that you took the time to write this review. Your kind words about Tracy are greatly appreciated. At Gettel Hyundai of Sarasota, we value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411