Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 7211 Reviews )

ReScore Reviews™ (145)

ReScore
Overall Rating 4.2275868/5Overall Rating 4.2275868/5Overall Rating 4.2275868/5Overall Rating 4.2275868/5rating 4.2275868
Original
Overall Rating 2.1517277/5Overall Rating 2.1517277/5rating 2.1517277rating 2.1517277rating 2.1517277
94% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


LF
Leonetta F.
Sarasota, FL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Nick is an outstanding person
First I would like to thank Hyundai Motor America and Gettel Hyundai for the outstanding service Nick my service advisor is an excellent service advisor with great knowledge and excellent customer service

CG
Cheryl G.
Bradenton, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2019 Category: Service
Maintenance
I took my Santa Fe Sport in for maintenance. Meagan was very friendly and gave great customer service. In the waiting area the ladies restroom door was open with a ladder in the middle of the room and unable to be used. No out of order sign or information on where another one would be located.

JS
Joseph S.
Ellenton, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Service
Eric was polite and courteous and did a great service to get me in and out

VS
Veronica S.
Sarasota, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Great people
Everyone has always answered my questions and treated me courteously.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Veronica,
Thank you so much for taking a moment to respond to our survey. Our technicians and advisors are highly trained professionals who take great pride in providing excellent service. We appreciate your business and your loyalty.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MK
Margaret K.
Venice, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
....ALL WENT WELL...
….IN AT 1000...OUT AT 1130...JOB WELL DONE...
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Margaret,
Thank you kindly for the nice review. We try to make each experience here a positive one. We do surely appreciate your business and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

CF
Christopher F.
Venice, FL
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
personal service
One of the best dealership service departments in florida.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Christopher,
Our team appreciates the 5-Star rating of your recent service appointment. Customer Satisfaction is our #1 goal, so we are glad to know that you are happy. We value your business and look forward to serving you for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

WH
William H.
Sarasota, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellent Service
We took in the car for a noticeable shaking/hard vibration issue prior to giving this car to our son. We thought it might be a spark plug/idling issue, but it turned out it was due to failing motor mounts, which needed to be replaced, and was still covered under warranty. It did take several days, first to determine the cause of the problem, and second the parts had to be ordered from Atlanta. When we received the car back, it drove well & no more shaking. We gave the car to our son and his wife several days ago as their early Christmas present and they said it drove very nicely and they are very happy with their "new" 2012 Elantra. So although we give the service department, and our rep., Daniel, an excellent rating, we will not be returning for future service as we no longer own this car.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

William,
Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. Happy Motoring!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

SS
Steven S.
Ellenton, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2019 Category: Service
Record length for service
Waited the longest I have had to for a simple oil change and a tire rotation
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Steven,
Our team appreciates your business. We want to make servicing and maintaining your vehicle as pleasant an experience as possible, so we do apologize for the lengthy visit. We look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Service
Service is a bit pricey here.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

We appreciate you for taking time to provide feedback on your recent service experience. It will be our pleasure to work for you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JC
Joanne C.
Sarasota, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Service technician
Service department
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Joanne,
Our team appreciates your business. We look forward to serving you with another 5-Star experience on a future visit!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JG
Jacob G.
Longboat Key, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
customer
good service representative
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Jacob,
Our team appreciates your business. We want to make servicing and maintaining your vehicle as pleasant an experience as possible. We look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Fast. dependable and polite service
Was able to schedule at my convenience.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/11/2019

Thank you for your comments regarding your service experience. We will be certain to share them with our team. We value your business and our team is at your service when you need us.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

EF
Edward F.
Venice, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Tire replacement
Melanie was great keeping me informed on my four tire change out. Very nice waiting area will be back for oil change and servicing.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

Edward,
Your business is appreciated and thank you for taking the time to review us. Your kind words about Melanie are appreciated. We value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Service department
Great that my car was up to date with all service s
Benjamines is new rep for me. Hope he stays , good follow up !!
Thanks ,
Iris
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

Our team appreciates your business. We want to make servicing and maintaining your vehicle as pleasant an experience as possible. We look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

LP
Luz P.
Sarasota, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
I only deal with Bob Woods. I know he will make sure the service I receive will be a good one.
I always receive the best service all the time.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

Luz,
Thank you for your continued loyalty to our service center! We are happy to hear that you continue to have good experiences with Bob Wood at each visit. Our talented advisors and technicians look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Englewood, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Car trunk repair
They fixed the trunk while I waited. It took less time than anticipated.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

We appreciate you for taking time to provide feedback on your recent service experience. It will be our pleasure to work for you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Consistently reliable service.
Good fast service by courteous and knowledgeable staff.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

Thank you so much for taking a moment to respond to our survey. Our technicians and advisors are highly trained professionals who take great pride in providing excellent service. We appreciate your business and your loyalty.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

WZ
William Z.
Venice, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Mr woods
Was excellent
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/10/2019

William,
Thank you for the nice review. We believe that great service begins with great people and we have the best. We look forward to seeing you at your next appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

KR
Katrin R.
Sarasota, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Bob Wood
He is the best serviceman I’ve ever had!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/09/2019

Katrin,
Your business is appreciated and thank you for taking the time to review us. Your kind words about Bob Wood are appreciated. We value our customers and we look forward to seeing you at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Friendly staff
Car was in and out of service dept super fast!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 12/07/2019

Our team appreciates the 5-Star rating of your recent service appointment. Customer Satisfaction is our #1 goal, so we are glad to know that you are happy. We value your business and look forward to serving you for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411