Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

168 Reviews

99% Would Recommend
Latest Review 10 months ago

Reviews


MK
Marc K.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Collision
Marc said this business was very professional and they kept him informed. He chose this facility due to the cleanliness and the professionalism of the employees.
This review was collected via phone interview by Customer Research Inc.

MG
Margery G.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Collision
Margery said the service was great and went beyond her expectations. Her vehicle was ready earlier than promised.
This review was collected via phone interview by Customer Research Inc.

PA
Paulette A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017 Category: Collision
Paulette said this business provided great customer service. Everyone was nice to work with.
This review was collected via phone interview by Customer Research Inc.

JP
Jack P.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2017 Category: Collision
Jack said he has prior experience with this business. The quality of work is good and the staff is very friendly.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Collision
Jim said the employees at the front desk kept him updated. They were great.
This review was collected via phone interview by Customer Research Inc.

BT
Bernard T.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017 Category: Collision
Bernard said their hospitality was great and he felt welcomed. They paid a great amount of attention to detail and they were fair and only did what was needed. They were able to finish the repair in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SR
Satyajit R.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017 Category: Collision
Satyajit said they were very helpful and prompt. They explained the situation and they were helpful with the insurance company.
This review was collected via phone interview by Customer Research Inc.

DR
Dan R.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2017 Category: Collision
Dan said this business had the most exceptional customer service.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Collision
Laura said the business provided amazing service.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2016 Category: Collision
Jason said the vehicle was delayed by one week because of parts. They communicated really well at this business. They kept him updated during the repair. The customer service was really good. They were very kind. It was a positive experience.
This review was collected via phone interview by Customer Research Inc.

BD
Berkeley D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Collision
Spoke with Russ. He said he had no issues with the business. He said the repairs were done in a timely manner and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2016 Category: Collision
Mike said he appreciates the hard work performed by this business. The service was good. There was an issue with the rental but not the fault of this business.
This review was collected via phone interview by Customer Research Inc.

LD
Louis D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2016 Category: Collision
Spoke with Jody. She said the service was very good.
This review was collected via phone interview by Customer Research Inc.

AD
Ali D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016 Category: Collision
Ali said the service was great. The employees were fast, courteous, communicated well and she liked working with them.
This review was collected via phone interview by Customer Research Inc.

MS
Marianne S.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2016 Category: Collision
Marianne said the repairs this business did look good, but when she came to pick her vehicle up there was bird poop on several areas of the vehicle, and the driver side floor was dirty as well. After spending $12,000 on repairs she expected a clean and detailed vehicle which is usually what is supposed to be done. There was no promise date on her vehicle and the dealership the vehicle was taken to caused a lot of the delays so this business is not at fault.
This review was collected via phone interview by Customer Research Inc.

TB
Tara B.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Collision
Tara said this business was professional, organized and communicated well. This business was recommended by her insurance company and the dealership. She was very pleased with her experience.
This review was collected via phone interview by Customer Research Inc.

JT
Jon T.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Jon said the staff at the business is good.
This review was collected via phone interview by Customer Research Inc.

SK
Saeed K.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2016 Category: Collision
Saeed said everything was satisfactory. It ended up being about seven days longer and the reason for the delay was due to getting parts. This business has very nice people.
This review was collected via phone interview by Customer Research Inc.

AP
Amanda P.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2015 Category: Collision
Amanda said the quality of work was done in an extremely great and timely manner.
This review was collected via phone interview by Customer Research Inc.

IM
Ivonne M.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2015 Category: Collision
Ivonne said this business did a really good job. They were great and the ladies at the front desk were great as well. They waited with her to pick up the vehicle when the facility was closing. The vehicle was done on time.
This review was collected via phone interview by Customer Research Inc.