Glasspro North Charleston

This was the first time that I chose to use Glasspro for a windshield repair. I completed the online insurance application and received a call from a Glasspro representative in about an hour. It had turned out that I had inadvertently added some wrong information, but the representative patched in my insurance agent and we solved the issue in a matter of minutes. I scheduled a time to take my car to the shop to have my windshield replaced due to 2 chips from road hazards that were kicked up while driving on the I526. I arrived right at my appointment time. Cory was the technician that did an expert job in replacing my windshield. He was very fast and efficient. Explained the work and the post-instructions to ensure proper curing, very well. I was in an out in under an hour. All of the staff were very polite. The waiting area was clean and comfortable. Overall I had an excellent experience and would highly recommend Glasspro to anyone in Charleston.

I called first to get details, price,soonest service time. The reseptionest was very helpful and was able to get me in that morning. The service took about 20 minutes for a rock chip(nice waiting area coffee and a news paper). I couldn’t even see where the chip was when they brought the car out. I will be back if I need any further glass service. I will send family an friends there.If you like talking to people instead of online service this is the place for you!
Charles

Called to schedule a “Back Glass “ replacement. I received the quote and scheduled date.
My appointment was at 8am, at 8:20am a problem occurred between the technician and my repair service. However, that was a coverup because I were given a quote for a “Windshield” and I was told it was my fault. I immediately called “Safelite” and had my “Back Glass” repair the same day and professionally.
I would never recommend or use Glas Pro services, NEVER.

Your technician, Eric Hayes, replaced the windshield on my 2013 Nissan Altima.He did a great job as well as staff were very professional.

Every one was professional and courteous, but I want to make special mention of the tech that worked on my car. I don't drive my car much and with the warmer weather the wasp had moved in. I didn't know about them until they were after the tech. He was a champ. He won the fight but would have had an easier time of it if he had some insect spray in the van. I would recommend this for the safety of your techs.

The technician was a fantastic ambassador for your company !

When we were initially patched thru to your office, the sales rep or scheduler asked us for our street address, phone numbers, and other basic questions and in response to our answers each time said "awesome" "perfect" or some other "cutesy" word. I know this is the growing trend for companies and customer service, but it is "ridiculous!!!" Customers should be answered in polite terms when responding to simple questions and not be made to feel like children who are doing a GOOD JOB by answering a simple question! My goodness, why couldn't she have said thank you for each answer rather than "awesome"?? I mean really, is it "awesome" for a customer to give their phone number or address to a company they are wishing to hire to do work for them?

Thanks. Great service.

Great Service from both customer service rep and technician. I was very impressed and will use again if I need a repair to my windshield.

I really appreciate the prompt service.

I have used Glasspro before and have already recommended Glasspro to someone else. For Glass repair, they are the first name that comes to mind.

Great service

Great experience. Easy and professional.

I would not use any other than this Glass Pro. I have used them several times and am always extremely satisfied.

I was very satisfied with the accommodations made to repair my windshield as promised. The technician was on time (which I appreciated very much) and he was very courteous as he came to my home to tell me all of what he was going to do. I did recommend Glasspro to my sister as well as I was glad my insurance company (State Farm) told me about the company the good job they would do to repair my window. I was highly satisfied and the job was WELL DONE!

Upon arrival Glasspro technician K-Shard noticed that my windshield has rain sensors, however the replacement glass in his van did not. He immediately contacted the warehouse and the correct glass was promptly delivered. I'm so glad he noticed this before he started working! He did an excellent job replacing my windshield and even cleaned out the inside of my car afterwards, IMPRESSIVE!

Excellent service!! Wouldn't change a thing.

Both the customer service representative and technician were outstanding. Very courteous, prompt and professional. Will recommend this company to everyone.

I was very pleased with the service. The reason I gave a 4 to rating the overall experience was because a time could not be pin pointed as to when they would be doing the service. The time given was between 8 a.m.

Would be helpful to confirm the location of the GlassPro that is performing the work. I drove to Mt. Pleasant only to find out that my work was being done in N. Chas.