Global Collision - Silverthorne

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

24 Reviews

98% Would Recommend
Latest Review about 7 years ago

Reviews


PJ
Patrick J.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2011 Category: Collision
Spoke with Mary. She said they found additional damage, so her vehicle was a week late.

VP
Virginia P.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2011 Category: Collision
Virginia said they were still able to get her vehicle repaired, on time, even though a part came in damaged. She would rate them a 6 on her overall service if she could.

TB
Thomas B.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2011 Category: Collision
Thomas said this business had to send his vehicle to another business to have clear plastic vinyl put on his vehicle to prevent damage. After he picked up his vehicle he called Mike, the person who helped him with everything, to tell him that a couple of pieces of the vinyl weren't adhering to his vehicle. Mike told Thomas to let the vehicle sit in the sun, and the sun would make the vinyl adhere to his vehicle. Thomas pointed out he put his vehicle in the sun, but the vinyl still hasn't adhered. He added it hasn't been in the sun that long, so he's going to let in sit in the sun for a longer period of time before he calls Mike again.

LA
Lennard A.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2011 Category: Collision
Spoke with Janet. She said the people at the business are awesome. She was completely satisfied with the paint work performed, but the stripe wasn't perfect. Her vehicle was ready 2 days past the time it was promised and she didn't know why, however, it was ok with her and she knows things like that happen. She wanted to say thanks for the great service.

AH
Anthony H.
CO
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2011 Category: Collision
Anthony said he would rate his overall experience with the business a 1 because when he picked up his vehicle, the door open light stayed on. After he returned home and ruled out any possibilities, he called the business and brought his vehicle back in to find out why the light was on. He was told it should not take longer than 2 hours to figure out the problem when he dropped his vehicle off at 10am. He did not receive a call, so he called the business at 5:15 pm to check the status of his vehicle and he was informed that it had been sent to the affiliated dealership. He said he was very upset about the fact that no one had called him to inform him that they would be sending his personal property to another location, and also by the fact that they did not call him to let him know he would be without a vehicle over night. He mentioned he feels someone should have called him early afternoon like they had told him they would so he could have prepared to be without a vehicle. The affiliated dealership still has his vehicle. Anthony spoke with Michael at the business and he said he has been calling on his behalf to the affiliated dealership but he has not received any information from them regarding his vehicle. He will not have his vehicle for a second night. He stated his vehicle was about a week later than promised but no reason was given as to why. At this point he would not recommend this business for service, but depending on the outcome of this situation that could change.

SW
Sallie W.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2011 Category: Collision
Sallie said Holly outdid herself, and everyone else did as well. She added she is completely satisfied and the repair experience exceeded her expectations across the board.

SW
Summer W.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2011 Category: Collision
Summer said her vehicle was 2 days late because they found a piece of metal underneath it. Holly was great. On their website it mentioned that her vehicle would be cleaned and detailed. Her vehicle could have been a lot more cleaner.

LW
Lauren W.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2011 Category: Collision
Lauren said they were extremely helpful with her work schedule. Michael told her she could drop off her vehicle at 7 30 am so she wouldn't be late for work. That was greatly appreciated.

EM
Erroll M.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2011 Category: Collision
Spoke with Sue. She said the representatives were very prompt, and everything was great. She was absolutely satisfied with the courtesy and professionalism of the personnel.
This review was collected via phone interview by Customer Research Inc.

KD
Kifaya D.
CO
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2011 Category: Collision
Kifaya said she rated her overall experience with the business a 4 instead of a 5 because they broke her handle on her vehicle off. The business could have vacuumed her vehicle for her but her vehicle was returned in a clean condition.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2011 Category: Collision
Jennifer said this was one of the best businesses like this she's ever dealt with, and they went above and beyond. Her vehicle was so clean and she hadn't expected that. They were fantastic.
This review was collected via phone interview by Customer Research Inc.

MS
Matt S.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2011 Category: Collision
Matt said they did a great job and he was happy to bring his business to them.
This review was collected via phone interview by Customer Research Inc.

WH
Wesley H.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2011 Category: Collision
Wesley said the quality of the body work was great.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2011 Category: Collision
Spoke with Simon. He said the work was great.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2011 Category: Collision
Jennifer said she never saw the place of business so she cannot comment.
This review was collected via phone interview by Customer Research Inc.

JW
Joan W.
CO
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2011 Category: Collision
Joan said she rated the overall experience with this business a 4 because it took a little while to get the vehicle in for the repair.
This review was collected via phone interview by Customer Research Inc.

LK
Laurie K.
CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2011 Category: Collision
Laurie said the employees are wonderful, professional and worked really well with her. She was absolutely satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
CO
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2011 Category: Collision
Mark said the business estimated ten days for the repairs but it ended up being about three weeks. He is currently waiting on the rear suspension to be fixed.
This review was collected via phone interview by Customer Research Inc.

SS
Sandile S.
CO
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2011 Category: Collision
Sandile said that he has to take his vehicle back Tuesday because there is a part that needs to be put on. He found some problems with rattling in the door and the door does not lock. Sandile said that his vehicle was a few days late but he does not know the reason why.
This review was collected via phone interview by Customer Research Inc.

DH
Dana H.
CO
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2011 Category: Collision
Spoke with Alice. She said she did not rate her overall experience higher because when they called at 9 am because her vehicle was ready, there was no way she could pick it up at that time. There was no promised time for her vehicle to be ready.
This review was collected via phone interview by Customer Research Inc.

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