Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

425 Reviews

100% Would Recommend
Latest Review 22 days ago

Reviews


JI
Jennifer I.
Philadelphia, PA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
GREAT SERVICE!!!
The service here at Greenwoods is absolutely spectacular. he went above and beyond in inspecting my car to make sure everything was safe and sound.

AN
Anne N.
Croydon, PA
Dodge Colt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Anne said they are the best.
This review was collected via phone interview by Customer Research Inc.

LR
Linda R.
Bensalem, PA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
always great service
I always have great service and only necessary service is recommended.

TK
Thomas K.
Croydon, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Spoke with Virginia. She said the employees know what they're doing. Gary is wonderful and a very nice guy.
This review was collected via phone interview by Customer Research Inc.

DB
Dekarlo B.
Croydon, PA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Excellent work
Excellent service on every visit

MD
Michael D.
Croydon, PA
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2018
review
service was subpar. called for an appointment for inspection but also said needed an oil change. repeated that when i dropped the vehicle off. check engine light was on and was not able to pass. result was i took the vehicle to get the issue corrected so i could pass emissions. why the hell did i have to take the vehicle somewhere else to get fixed? then brought it back to get it passed since i already paid for it. when i picked up the vehicle, the oil change was still not performed.
Gary G., Owner from Greenwood's Auto Repair responded on 12/04/2018

I want to respond to Tom's review. First I want to thank Tom for his business past and present. I am sorry that this situation has happened. In PA we are required to test all vehicles with check engine lights on or off when presented for emissions inspection. Vehicles must past the IM test to be able to affix a safety sticker. This vehicle was brought in on the 30th of the month, At this time we were extremely busy with inspections and service work. Tom's truck failed emissions due to a few evap codes. When I called Tom about the failed emissions inspection, he said he would pick it up. I explained the procedure to reset the readiness monitors so he would pass the emissions test.  This would require a extensive drive cycle at 55 mph for an extended amount of time . Usually we drive them for about 10 to 20 miles on Rte 95 and then do stop and go traffic.  Some vehicles require a second drive cycle to set all necessary monitors. As far as the oil change, we didn't have time to finish it because it was late in the day and Tom wanted to pick the vehicle up. He brought the vehicle back a few days later and never mentioned the oil change or his displeasure with the service. The vehicle passed both the emissions inspection and the safety inspections and we affixed both stickers at no additional charge.  As you can see by our satisfied customers we try to accommodate all our customer as the best that we can, However, we are only human and sometime misunderstands happen. I consider this a reminder as to why it is important to listen to customer and make sure we are on the same page with regards to procedures and work to be done.  Hopefully, this adds another view of what happened.

 Thank You

Gary Greenwood
Owner

215-785-6179

RT
Richard T.
Langhorne, PA
Ford Five Hundred
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Richard said the business has always done well.
This review was collected via phone interview by Customer Research Inc.

MB
Margaret B.
Croydon, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Margaret said the business took care of everything and she had no problems.
This review was collected via phone interview by Customer Research Inc.

KK
Kyle K.
Bensalem, PA
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Spoke will Bill. He said they do a good job. He is happy with it.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Croydon, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Robert said the customer service is great.
This review was collected via phone interview by Customer Research Inc.

DJ
Danielle J.
Croydon, PA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
very friendly and honest!
I accidentally forgot that my inspection was due at the end of October, so I called late on Friday and they were able to get me in first thing Saturday morning for my inspection. It did not take very long, and he seemed very knowledgeable, friendly, and honest. I will definitely be taking my car here for all maintenance from now on.

TG
Theresa G.
Croydon, PA
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Theresa said this business is real good and they are family oriented.
This review was collected via phone interview by Customer Research Inc.

TO
Thomas O.
Bensalem, PA
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Thomas said that the place was very good and the staff members are nice people.
This review was collected via phone interview by Customer Research Inc.

BB
Beverely B.
Bensalem, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Beverly said she is always very happy with their service and the nice people there.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Croydon, PA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Suburban repair
The knowledge and old school is top shelf at Greenwood's. Gary Greenwood and Steve Gillies are by far the best in the business. Don't create work and honest in every way. Won't have anyone else working on my truck. 297 thousand miles and still purring like a kitten. Go see for yourself!

WG
William G.
Levittown, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
William said the employees were very friendly. They were fair. They completed service on time.
This review was collected via phone interview by Customer Research Inc.

ML
Marlene L.
Croydon, PA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Spoke to Marlene's daughter in law. She said the staff are all amazing. She absolutely recommends this business to everyone.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Fairless Hills, PA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
James said they did a great job
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Croydon, PA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Robert said everything was great from the people to the service.
This review was collected via phone interview by Customer Research Inc.

LK
Lois K.
Bensalem, PA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Bill. He said he likes them. They do a good job at this business.
This review was collected via phone interview by Customer Research Inc.

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