Greg's Automotive Service and Tire

Thank you sir, always a pleasure to see & vist with you. Thank you for trusting your cars to us.

Thank you, we appreciate you very much.

Thank you Charlotte for taking time to let us know how were doing and appreciate the 5 stars, I know next time well give 10 star service to make up for the confusion.

Thank you Carol for allowing Greg's Auto to keep you moving on, sorry took longer than expected. Thanks for your patience, some these cars don't play nice.

You my friend rock. 

I will start with yes I over reacted and should of walked away but I didn't. So the other side of story is Mrs Lucas came during a very busy time of the day, never of being here before couldn't find parking (very busy), went to wrong door for service (corporate office door, not sales front door). Mrs Lucas came and asked about tire that we have had in our possession for over a month and no prior telephone call to give us time to locate tire and have ready for pick up. I was asked about said tire and unfortunately at that time I had other work going on at the moment and needed to finish what i was doing and think back 1 month + in the past. I asked the service advisor to please get her info and I would find the tire and make sure they got it at which time It seemed Mrs. Lucas got agitated and things took a wrong turn and going south quick. I tried to talk to Mrs. Lucas and went to walk away and I heard her tell my service advisor "my husband trust people too much, you are guys are not to be trusted!" I work way too hard for people to accuse me of being dishonest and at that point, I very calmly asked her to leave my shop which she stated she would not be leaving and kept trying to call her husband using my work phone. I asked Mrs Lucas several times to leave, but I NEVER used any profanity and the only thing I threatened her with was calling the cops due to her refusing to leave. My 3 grandchildren were up front and around during all of this and I know I did not use any fowl language with them right beside me. She would not leave and I needed to get back to work so I called the police to have her removed from the property. As I called she grabbed her purse exclaimed she would never be back and left. Soon after Mrs. Lucas leaving the tire was found and Mr. Lucas was notified and was told what happen and I told him several times that I was very sorry for everything that happened. Mr. Lucas came close to 6 pm to collect the tire. I (Greg) told him I was very sorry for what happened with his wife and if he wanted me to apologize to his wife, I would. He stated that was okay and he wasn't too worried. He explained I had met his "honey badger". I told him if there was anything I could do for him to please call me and let me know and once he found a rim for that tire I would be more then happy to mount it up for him. I offered to come to his work and grab the rim and tire or anything to make it a little easier on him. He told me he appreciated me and we left on good terms. I wish if he felt this way he would've discussed it with me when he was standing in front of me at my shop instead on an on line  review, but nevertheless, I am very sorry for the way that I acted and if you would like to contact me to discuss this, you know where I am located and my phone number.