Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

917 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.9166658/5Overall Rating 3.9166658/5Overall Rating 3.9166658/5rating 3.9166658rating 3.9166658
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


WW
William W.
South Bend, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Very helpful staff.
Very good service.
Nathan J. from Gurley Leep Hyundai responded on 03/25/2019

THANK YOU FOR YOUR RESPONSE


Verified Customer
South Bend, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
Slow Service
Poor communication regarding the status of my vehicle.
Nathan J. from Gurley Leep Hyundai responded on 03/20/2019

WE WILL BE IN CONTACT SHORTLY TO DISCUSS


JO
John O.
Buchanan, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Very friendly personnel
Good communications
Nathan J. from Gurley Leep Hyundai responded on 03/19/2019

THANK YOU FOR YOUR RESPONSE


DA
Derek A.
Elkhart, IN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Hyundai repairs
Had a lot of damage done to my car by my son. It now looks like new. Great job by all!
Nathan J. from Gurley Leep Hyundai responded on 03/19/2019

THANK YOU FOR YOUR RESPONSE


RS
Rebekah S.
Osceola, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Friendly staff
Staff was friendly and kept up to date on work and condition of vehicle and repair work being done
Nathan J. from Gurley Leep Hyundai responded on 03/19/2019

THANK YOU FOR YOUR RESPONSE


RK
Rachel K.
South Bend, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Service
I had a drip off oil change on a Saturday and I was not able to make it back by the time they closed, so I was able to pay over the phone and have my keys left at the front desk for a later pick up.
Nathan J. from Gurley Leep Hyundai responded on 03/19/2019

THANK YOU FOR YOUR REPSONSE


SG
Susan G.
Elkhart, IN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great service from Gurley Leep
I go out of my way to go to Gurley Leep. Justin treats his customers as if they are priority one. I have a dealer that is closer to my house, but Gurley Leep is far superior when it comes to customer satisfaction.
Nathan J. from Gurley Leep Hyundai responded on 03/19/2019

THANK YOU FOR YOUR RESPONSE


TW
Thomas W.
Elkhart, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Service was great
Justin was a great service person!!
Nathan J. from Gurley Leep Hyundai responded on 03/14/2019

thank you for your response


VR
Valerie R.
Plymouth, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Helpful and Friendly Staff
From the Service Department to the Sales staff everyone was very nice to meet and talk to. Service Department explained everything before servicing the car.
Nathan J. from Gurley Leep Hyundai responded on 03/14/2019

thank you for your response


Verified Customer
Granger, IN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Justin
Justin was willing to help us out with getting my car what we needed at a good rate. He wanted to know what we needed to get it done at his location and he worked with us to get this done.
Thank you
Nathan J. from Gurley Leep Hyundai responded on 03/14/2019

thank you for your response


AP
Alex P.
Niles, MI
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Good, fast service
I usually do my own oil but my first was free. Comfortable waiting room, seemed long but they did 2 recall jobs at the same time. Car wash was definitely appreciated!
Nathan J. from Gurley Leep Hyundai responded on 03/06/2019

thank you for your response


Verified Customer
Tamarac, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Annual service
Perfect!
Nathan J. from Gurley Leep Hyundai responded on 03/06/2019

thank you for your response


SC
Sharon C.
South Bend, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Na
Na
Nathan J. from Gurley Leep Hyundai responded on 03/05/2019

THANK YOU FO RYOUR RESPONSE


CP
Colleen P.
Mishawaka, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Justin and Cindy were great!
I was very happy with the service and will certainly come back!
Nathan J. from Gurley Leep Hyundai responded on 03/04/2019

THANK YOU FOR YOUR RESPONSE


Verified Customer
South Bend, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Well done!
Anytime I can pay less than what was quoted is a good day!
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE


Verified Customer
Granger, IN
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
Great customer service from intake gentleman!
Very helpful staff but the problem with having to bring the car back again because repairs were obviously not completed correctly is frustrating.
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE


LB
Levi B.
Elkhart, IN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Recalls
Had some recalls, the techs were nice.
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE


JC
Julia C.
Warrington, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Great customer service
The team at gurley leep was extremely communicative and helpful. They made the entire service process quick and easy. I will definitely use them again to service my car!
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE


LO
Lillie O.
Granger, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Great Customer Service
I love getting my car serviced here...but this last visit my husband just thought the prices I was charged seemed a bit to high...and suggested that I may need to look else where when my car needs more than just a oil change
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE


GK
Gregory K.
South Bend, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Thorough and friendly service.
Throwing friendly service wife was very happy.
Nathan J. from Gurley Leep Hyundai responded on 02/28/2019

THANK YOU FOR YOUR RESPONSE