We genuinely appreciate you taking the time to share your experience, even if it wasn't the one we strive to provide. It sounds like you've been on a rather frustrating rollercoaster regarding your summer tires, and we completely understand how disappointing and inconvenient that is. Please know that your experience highlights a gap in our service that we take seriously. We aim to ensure that our customers feel valued and supported even after they drive off in their new vehicles. The good news is, there’s always room for improvement, and we will certainly take your feedback to heart as we work towards a better experience for everyone.If you'd like to discuss this further or need assistance in the meantime, please feel free to reach out directly. We’re here to sort this out together!
Before leaving Montreal at the end of March, I asked them either to install the summer tires or give them to me so I could install them myself. They told me the tires were in storage and not ready. They clearly promised that the summer tires would be delivered to Quebec City free of charge during the first week of April, or at the latest during the second week of April.
After that, there was no update, no call, and no follow-up.
During the third and fourth weeks of April, I called several times. Instead of respecting their original promise, they gave me a new story and said I would need to pay around $200 and maybe receive the tires in another two weeks.
On May 1, I was in Montreal and called again to receive the summer tires directly while I was there. Again, they told me the tires were not ready. This was extremely disappointing because I was physically in Montreal and could have taken the tires myself.
As of May 6, I am still calling almost every day, but I am not receiving a clear answer or a proper solution. In my experience, this shows irresponsibility, lack of commitment, and broken promises toward a customer who trusted them and completed the purchase in good faith.
For HGrégoire Mitsubishi Laval, it feels like selling the vehicle was not the beginning of a commitment to service and customer care, but the end of their responsibility.