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Oil Change 9

Genesis 5

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Hallmark Hyundai 4

Recent Reviews

Ashokkumar P.

Ridgeland, MS

10/11/2023

Category: Service

NEVER AGAIN TAKING MY CAR TO GET SERVICE HERE.

Where do I even begin with my car service experience? On Monday, September 25, 2023, I dropped off my car with high hopes. Initially, I was told it would be ready in just three days, but that promise quickly turned into a vague "next week" timeframe. As days turned into weeks, I found myself without a vehicle, missing work due to their unexpected delays. My attempts to obtain updates on my car's status were met with frustration. Whenever I called my service advisor, my calls went straight to voicemail, resulting in a pile of unanswered messages. Today, as I visited the service center, a perplexing encounter unfolded. I couldn't help but notice that my service advisor seemed elusive, often dodging my calls and pretending to be absent, even when she was clearly present. When my car was finally ready, I had to resort to tracking its location to confirm its return. There was no courtesy call or heads up. When I confronted my advisor, she held my keys and necessary paperwork but inexplicably delayed my departure by engaging in conversations with colleagues behind closed doors. This entire experience left me deeply disappointed, especially considering that I had referred multiple family members to this dealership, resulting in the purchase of four cars in the span of just four months, including a Genesis. Even with the Genesis, we encountered issues. Despite being promised a loaner whenever we brought it in for service, we were left without any alternatives as we waited for a simple tire repair. In summary, my impression of the service center is disheartening. The lack of communication, the frequent delays, and the failure to fulfill promised amenities have left me dissatisfied with this establishment.

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