ReScore Reviews™ (12)
Thank you so much for the rescore!
Thank you for your survey, sorry for the bad experience. This score does affect me as a service advisor, if you were ok and pleased by the way I treated you myself. I would appreciate a rescore on this survey. Thank you!
we apologize for the experience and we are working on improving. thank you for your survey.
Thank you for your survey
Thank you for your surveyAYOUNG LEE
It made quite noticeable noise for several month so far, I just did not know it was A/C compressor.
I stated it a couple of times at one of the first visit, I think, but it was not noticed at the Service.
Last time I talked to Aaron Caluza. So the problem supposed to be straight forward to identify. A/C is not cold at all when it's hot outside. I turned out again that manager was trying to say that everything is normal many times on each possible stage of discussion. Most silly one (and I hear it from each service manager for third time in a row for this problem) they tried to turn it for minute in the morning when _it's cold outside_ here in Bay Area and then confidently stated that A/C works absolutely fine. They refused to do anything previous two times, this time it was a bit warm outside and I strongly insisted to stay inside the car for some time more and wait when it was obvious even for the service manager that A/C does not work fine at all. Anyway, they just fill up the coolant. He returned the car with statement like - I'm not sure if it helps, come back if it's not. It's not. I'll have to go back for the forth time for the same problem.
I'm going to choose which cars I'll consider for the next car to lease. I really like my Tucson and newer model as well, but the quality of work of Hyundai dealerships services are not acceptable for me at all. I have an appointment again on 6/13 and if they don't fix the A/C, I won't consider Hyundai anymore.
I apologize for your experience. Although we did no just fill up the coolant. It states on your copy that you recieved when picking up the vehicle that we charged the A/C, meaning removed all the frion and put it in a vacuum held at 29 inches and held for 20 min. Found no sign of obvious leaks. We refilled the car with frion and added a dye as well. so that if it happens again, we can hopfully determine if there is a leak or not. Hopefully when you return for your next appointment, we can finally see what is wrong with the car. Unfortunately this review does affect me as a Service Advisor. If there are issues with me then please let me know. If not i would really appreciate a rescore on this review.
I apologize for your experience. It is hard to diagnose a vehicle if we are unable to duplicate the issue, especially if the codes that we find does not point to anything that might cause the issue.
Thank you for your survey