Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

309 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


VK
Vincent K.
Hercules, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Professional
Always take care of me quick and convenient
Tom N. from Hanlees Hilltop Hyundai responded on 05/24/2018

Thank You!


Anonymous avatar
Verified Customer
San Pablo, CA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
7500 mile service
Staff was very pleasant and friendly and professional. Job was completed in a very timely manner. Great service.
Tom N. from Hanlees Hilltop Hyundai responded on 05/16/2018

Thank you


NJ
Nancy J.
Oakland, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Service Department
I brought my car in for an oil change an oil change a couple months ago and the service person found that I needed some major work done. I am sorry I cannot remember what exactly it was but that I would have to bring my car in and leave it for the day, which I did a week or so later.
I was absolutely delighted to be given a loaner to drive for the duration of the service time which was completed by the next morning. It was fun driving the hyundia that lent me and it really helped me out not being stranded at home.
Sincerely,
Nancy James
2012 Hyundai Santa Fe
Tom N. from Hanlees Hilltop Hyundai responded on 05/16/2018

Thank You!!


LD
Louise D.
San Pablo, CA
2007 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Professional
They were very professional, helpful
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018

Thank you


KL
Karen L.
Fairfield, CA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Service
Service was quick I just went I. For an oil change
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018

Thank you for your business


Anonymous avatar
Verified Customer
Pinole, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Great Service!
Came here for just an oil change, great customer service, friendly, attentive and fast!! I will be coming back every time!

Thank you!
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018

Thank you for your business.


Anonymous avatar
Verified Customer
Hercules, CA
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Friendly, warm, timely
I got there at 745 am for an 8 am appt. there were people ahead of me. I had to wait a while and it was a little chaotic. But they were so nice and became efficient.
Tom N. from Hanlees Hilltop Hyundai responded on 05/02/2018

thank you


DR
Dominga R.
Richmond, CA
2017 Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018 Category: Service
Rude
They need better employees working there that have knowledge on customer service because they are so rude there
Tom N. from Hanlees Hilltop Hyundai responded on 05/02/2018

We apologize for your experience. It is never our intention to make a customer feel the way you felt. Your feed back is very important to us and we will use it as a learning tool.


Anonymous avatar
Verified Customer
San Pablo, CA
2012 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2018 Category: Service
Unpleasant experience
Difficult to check in, Service Manager was disrespectful and yelling at an employee that she needed a car completed now.
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018

We do apologize for the inconvenience. It is never our intention to make a customer feel this way.


SB
Suzanne B.
El Cerrito, CA
2007 Hyundai Entourage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Owner
Excellent ,friendly,on time.
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018

THANK YOU


JD
Jonathan D.
Richmond, CA
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Great service, friendly staff
Thanks for the great service I will be returning.
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018

THAK YOU


BG
Berta G.
Twin Falls, ID
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Good service
Was quick service
Tom N. from Hanlees Hilltop Hyundai responded on 04/12/2018

thank you


DA
David A.
Walnut Creek, CA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018 Category: Service
i bought my car here. the people and service are top notch.
thanks for the service!!
Tom N. from Hanlees Hilltop Hyundai responded on 04/09/2018

THANK YOU


ET
Eleanor T.
San Pablo, CA
2015 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Sun shade replacement
Impressed that I was met at the lot to see what I was in for Staff immediately started my paperwork very satisfied with the service on an item covered by the warrranty
Tom N. from Hanlees Hilltop Hyundai responded on 04/09/2018

thank you


AS
Arthur S.
San Pablo, CA
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
The people/Tracy & Nick
They are the best give them a big raise
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018

thank you


JS
John S.
Mill Valley, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
does as one would like every company to do.
same
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018

thank you


WB
Wilfredo B.
San Pablo, CA
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Always Reliable
Been coming here for a year and it's always fast and efficient. Very friendly service personnel.
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018

thank you


Anonymous avatar
Verified Customer
Richmond, CA
2013 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018 Category: Service
Lack of attention and communication
This service team does not read details and requests when a customer books appointments online. I arrived for my appointment and they didn’t have the part needed for my repair, which they had advised me about the month prior.
Tom N. from Hanlees Hilltop Hyundai responded on 03/28/2018

We apologize for the inconvenience


PW
Philip W.
Albany, CA
2006 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Always Excellent
My car has been serviced exclusively here since it was new, and I bought it in 2007. 130,000 miles and it runs great, thanks to your guys.
Tom N. from Hanlees Hilltop Hyundai responded on 03/21/2018

Thank you for your business.


WO
Wayne O.
San Pablo, CA
2007 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Recall ABS sensor
Part was not in stock on the day of appointment, following day they took my car right away, 50 min. Later I was driving away quite pleased by the service. I've always had excellent service. Staff is straight forward and honest.
Tom N. from Hanlees Hilltop Hyundai responded on 03/19/2018

THANK YOU