Hanlees Hilltop Hyundai

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510-222-8882
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Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43
4.4

(429 Reviews)
5 star
69%
4 star
16%
3 star
5%
2 star
3%
1 star
5%

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
87% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews

YG
Yolanda G.
Hercules, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
Phone and service
It was impossible to get through on the phone and messages weren’t responded to. I was connected through the sales department.

I told this to Muhammad Lodhi who gave me his card. He is an amazingly kind and helpful person. Also direct and honest. You are wise to have him working at the front.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/03/2019

Thank you Yolanda for your 4 stars review, we appreciate your business and I am so happy to know your visit went great. I'll promise you I will handle the hard to get our receptionist on the phone situation, thank you for your patients. Will see you in the next service visit. 

Wishing you Happy Holidays!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

TW
Tia W.
Bolinas, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
The customer service was great. People were friendly.
I had such a bad experience at the Seramonte location that I came all the way to Hilltop and I'm glad I did. The customer service was good, the service was done in a timely manner and I appreciated the phone call so I could come back and get the car when it was done a bit early.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/27/2019

Thank you Tia for your 5 stars review, we appreciate your business and I am so happy to know your visit went great. Will see you in the next service visit. 

Wishing you Happy Holidays!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

FW
Frances W.
San Pablo, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
The young lady in service was so helpful.
She helped me through the whole process of waiting for parts to come and contacting the company that took care if the warrantied parts. She was a blessing.
Many thanks to her a d the mechanics who did the repairs.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/22/2019

Thank you Frances for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Happy Friday!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

LL
Louise L.
Richmond, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Fixed tire.
Excellent service.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/08/2019

Thank you Louise for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RW
Rockne W.
San Rafael, CA
2018 Hyundai Ioniq Plugin Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2019 Category: Service
Vehicle having multiple problems too soon in the life of the car.
Generally I like the car. It's very efficient and gets great mileage. It also has good power to go up hills as I live in San Francisco. However The Back-up Camera had to be replaced and there were odd noises coming from the steering column when I turn the steering wheel. That was very disappointing. It took a long time to get the replacement parts for the steering column. Now the steering wheel is off to the left a little bit.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/30/2019

Thank you Rockne for your 4 stars review, we appreciate your business and I am glad some of the problem got solve, I read your comments, and those extra visitors around the coffee and sugar are not welcome =) will work on it for sure. We will be also more than happy to take a look at your vehicle, we are here for you.

Hope to hear from you soon! and come visit us again will take care of you.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MM
Mariano M.
Hercules, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Giving Hanlees Hyundai a try.
l have read reviews on yelp, but willing to give your service center a try.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/24/2019

Thank you Mariano for your 4 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

LS
Lisa S.
Hilltop Mall, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Good Review
My overall experience was good. Thank you Muhammad for being patient with me.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/21/2019

Thank you Lisa for 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
San Rafael, CA
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2019 Category: Service
service review
decent 1st time visit for service from this dealership
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/17/2019

Thank you Dear client for your 4 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

TZ
Tracy Z.
Mill Valley, CA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
very friendly and courteous
The service professional was very nice and informative.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/17/2019

Thank you Tracy for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
El Sobrante, CA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
Good repair service, lacks a bit in communication.
I reviewed as very good n previous screen,
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/10/2019

Thank you Dear Client for your 4 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

JP
John P.
Bel Tiburon, CA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Great service!
They did an analysis to find out the poblem with my Genesis. They ordered the part and when they received the part they called me to set up an appt to install the part. When I returned to the service dept they had my car repaired in a timely manner.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/07/2019

Thank you John for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RQ
Rosa Q.
Rodeo, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Great service
Great staff
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/03/2019

Thank you Rosa for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MB
Marlon B.
Daly City, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Muhammad the Great
Muhammad Lodhi, our service agent, was very helpful when we went there to have my Elantra serviced. It was our fault that we went there w/out an appointment, but he was able to find a way to squeeze us in, and not have to wait too long.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/01/2019

Thank you Marlon for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Antioch, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Good service
Everything was smooth and staff was friendly.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/28/2019

Thank you Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RW
Raphael W.
San Francisco, CA
2005 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Always satisfied with the service here
I have been receiving service here since 2012. Always a satisfied customer.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/22/2019

Thank you Raphael for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!! 

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

GE
Gerald E.
Martinez, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Ease and comfort
First time taking my vehicle in for service, I parked on the wrong side. Someone came out to greet me at my car and told me the where I could park closer. Comfortable waiting room and they were true to their schedule. Although, when they were done with my car, they nosed it in to a spot that forced me to back out all the way to the street. Other than that, my experience was excellent.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/16/2019

Thank you Gerald for your 5 stars review, we appreciate your business and I am glad your visit went great. Will see you in the next service visit. 

Wishing you a Good Day!! 

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
El Sobrante, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2019 Category: Service
Come prepared to wait
Be prepared to wait. It can take some time.
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/15/2019

Thank you Dear customer for taking your time to provide us your feedback, we apppreciate your business and we always take your opinion as helpful for the best for our dealership. I am very sorry to hear your visit didnt go as well, would you please emial me directly? I will like to turn your experience around for good. 

Hope your weekend its going great!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

ZL
zach l.
El Cerrito, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2019
Service dept.
Just awful.

I had a recalled part that needed to be replaced. I made an appointment ahead of time just to go today and find out they don't have the part in stock. When making the appointment online, they had why I was coming in (recalled part) and know everything about my vehicle (year, VIN, etc) since I'm logged in to the site and provide my info.

Why in the world couldn't they have notified me ahead of time to say the part wasn't in stock? Obviously the recall has nothing to do with this dealership and not having the part in stock is understandable, but the lack of communication and thus making me drive 20 min each way when I had already taken the day off work to fix this issue is inexcusable. This is a beyond-awful customer experience and makes me ashamed to be a Hyundai owner.
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/12/2019

Thank you Zach for taking some of your time to share your feedback, just know we appreciate your business and Im so sorry your visit didnt go as well. I agree with you something couldve been done to prevent this situation. Would you please email me directly? I will like to try to turn your visit experience around. 

Wishing you a Good Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/15/2019

Zach, 

It was my pleasure been able to fix and make a difference on your experience. Thank you for giving me the opportunity. 

Have a great day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Berkeley, CA
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Honest Employees
Very thankful for service department's honest suggestions and good customer service. I will be back from now on!
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/10/2019

Thank you Dear client for taking your time to provide us your review, we appreciate your business and I am glad to hear your visit went great. Will see you in your next service visit. 

Wishing a good day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Concord, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great service
Really appreciated Muhammad's efficient and realistic wait times as well as provided me with honest and helpful recommendations for preventative maintenance.
Recommended
Mariana F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 09/10/2019

Thank you Dear client for taking your time to provide us your review, we appreciate your business and I am glad to hear your visit went great. Will see you in your next service visit. 


Thank you

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net