Hanlees Hilltop Hyundai


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

259 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
89% Would Recommend
100% Business Response
Latest Review 4 days ago
Thomas P. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Closer than Dublin Hyundai. Hyundai/Genesis needs a dealership in lower Marin county."
Made an appointment. It was an oil change and it was done with in two hours.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:04 AM
Tom N. at Hanlees Hilltop Hyundai responded on 11/15/2017

Thank you for your feed back.

Ralph Ryan A. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bomb service!"
Yo every time i come in for service, I feel like I'm visiting family! Everyone is so nice! And the cookies always on hit. 10 thumbs up!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/08/2017 12:21 PM
Tom N. at Hanlees Hilltop Hyundai responded on 11/09/2017

thank you

Katia V. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great"
Very great!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 11/03/2017 08:10 PM
Tom N. at Hanlees Hilltop Hyundai responded on 11/03/2017

Thank you for your feed back 

Daniel M. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personal are so pleasant "
Awsome!!!!!!!!!service
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 11/03/2017 03:51 PM
Tom N. at Hanlees Hilltop Hyundai responded on 11/03/2017

Thank you 

Curtis W. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest"
They didn’t try to sell me service I didn’t need. Handled my repair in under an hour.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 10/31/2017 01:45 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/31/2017

thank you for your feed back

Antonio F. on 10/31/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner "
Love this place
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/31/2017 11:41 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/31/2017

thank you for your feed back

Carlos M. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Carlos santiago"
Very satisfy
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 10:49 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/31/2017

thank you for your feed back

Laura J. on 10/27/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No adherence to appointment times"
I only bring my car here for recalls. So I’ve been twice. The first time I was harassed for years after with phone calls and letters asking me to trade in my vehicle. After several phone calls asking them to stop went unheeded, I asked to speak to a manager and threatened legal action. That finally made it stop. This most recent visit for a recall resulted in my car not being serviced for over an hour past my appointment time. So I was there for over an hour and a half for a thirty minute software check. And the front desk employee was on hold ON SPEAKER PHONE for over half that time, making my unnecessary wait unnecessarily unpleasant. My advice to this business is to stick to your appointment times or explain why you can’t and how long the wait will be. Also, invest in so headsets for your employees! Next recall I’ll drive down to the dealership in San Leandro.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 10/27/2017 10:50 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/30/2017

we apologize for your experience thank you for you feed back

CHARLES S. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people"
everything was OK
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/27/2017 09:44 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/27/2017

thank you

Nirav A. on 10/21/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not at all good"
It was bad experience. I was told that a good battery needed to be replaced
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 01:58 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/24/2017

we apologize for any inconvenience it is not our intention to make anyone feel this way

Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
I always bring my 2017 sonata here...they always have great coupons in the mail
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 06:09 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/24/2017

thank you

Arthur S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Because of Tracy and Nick /fantastic people/Give them a big raise"
I told Tracy she is a superior manager who has great interpersonal skills as does Nick.
Congrats you won the lottery with their presence.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 01:39 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/24/2017

thank you

Peter B. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Review -, 7500 mile service"
Good, except for tire pressures.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:41 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/19/2017

thank you for your feed back.

Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, but tail light out"
The service was good, but one of my tail lights was out only two days after my car was serviced.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:38 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/17/2017

we apologize for the inconvenience

Lori G. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hilltop Hyundai"
Great service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:15 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/16/2017

Thank you

Verified Customer on 10/11/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not much"
To much to mention
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 03:28 AM
Tom N. at Hanlees Hilltop Hyundai responded on 10/11/2017

We apologize for the inconvenience

Sheila B. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service "
Customer service was excellent
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 06:55 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/04/2017

thank you

Taeposha B. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feedback!"
Very respectable place
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 10/03/2017 01:16 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/03/2017

THANK YOU FOR THE 5 STARS

Verified Customer on 09/29/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"So/so"
Communication is the key to every relationship.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 04:30 PM
Tom N. at Hanlees Hilltop Hyundai responded on 10/03/2017

we apologize for this

Verified Customer on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Like working with the people there, especially Tracey."
Great service!!
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/26/2017 02:41 PM
Tom N. at Hanlees Hilltop Hyundai responded on 09/27/2017

thank you

Displaying Review 1 - 20 of 259 in total