Reviews
VK
Vincent K.
Hercules, CA
2015 Hyundai Sonata
Verified
Professional
Always take care of me quick and convenient
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/24/2018
Thank You!
Verified Customer
San Pablo, CA
2017 Hyundai Tucson
Verified
7500 mile service
Staff was very pleasant and friendly and professional. Job was completed in a very timely manner. Great service.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/16/2018
Thank you
NJ
Nancy J.
Oakland, CA
Service Department
I brought my car in for an oil change an oil change a couple months ago and the service person found that I needed some major work done. I am sorry I cannot remember what exactly it was but that I would have to bring my car in and leave it for the day, which I did a week or so later.
I was absolutely delighted to be given a loaner to drive for the duration of the service time which was completed by the next morning. It was fun driving the hyundia that lent me and it really helped me out not being stranded at home.
Sincerely,
Nancy James
2012 Hyundai Santa Fe
I was absolutely delighted to be given a loaner to drive for the duration of the service time which was completed by the next morning. It was fun driving the hyundia that lent me and it really helped me out not being stranded at home.
Sincerely,
Nancy James
2012 Hyundai Santa Fe
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/16/2018
Thank You!!
LD
Louise D.
San Pablo, CA
2007 Hyundai Santa Fe
Verified
Professional
They were very professional, helpful
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018
Thank you
KL
Karen L.
Fairfield, CA
2016 Hyundai Accent
Verified
Service
Service was quick I just went I. For an oil change
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018
Thank you for your business
Verified Customer
Pinole, CA
2015 Hyundai Sonata
Verified
Great Service!
Came here for just an oil change, great customer service, friendly, attentive and fast!! I will be coming back every time!
Thank you!
Thank you!
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/14/2018
Thank you for your business.
Verified Customer
Hercules, CA
2017 Hyundai Sonata Hyb
Verified
Friendly, warm, timely
I got there at 745 am for an 8 am appt. there were people ahead of me. I had to wait a while and it was a little chaotic. But they were so nice and became efficient.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 05/02/2018
thank you
DR
Dominga R.
Richmond, CA
2017 Hyundai Tucson
Verified
Rude
They need better employees working there that have knowledge on customer service because they are so rude there
Tom N. from Hanlees Hilltop Hyundai responded on 05/02/2018
We apologize for your experience. It is never our intention to make a customer feel the way you felt. Your feed back is very important to us and we will use it as a learning tool.
Verified Customer
San Pablo, CA
2012 Hyundai Sonata
Verified
Unpleasant experience
Difficult to check in, Service Manager was disrespectful and yelling at an employee that she needed a car completed now.
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018
We do apologize for the inconvenience. It is never our intention to make a customer feel this way.
SB
Suzanne B.
El Cerrito, CA
2007 Hyundai Entourage
Verified
Owner
Excellent ,friendly,on time.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018
THANK YOU
JD
Jonathan D.
Richmond, CA
2017 Hyundai Ioniq Hybr
Verified
Great service, friendly staff
Thanks for the great service I will be returning.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/18/2018
THAK YOU
BG
Berta G.
Twin Falls, ID
2017 Hyundai Sonata
Verified
Good service
Was quick service
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/12/2018
thank you
DA
David A.
Walnut Creek, CA
2018 Hyundai Santa Fe S
Verified
i bought my car here. the people and service are top notch.
thanks for the service!!
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/09/2018
THANK YOU
ET
Eleanor T.
San Pablo, CA
2015 Hyundai Azera
Verified
Sun shade replacement
Impressed that I was met at the lot to see what I was in for Staff immediately started my paperwork very satisfied with the service on an item covered by the warrranty
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/09/2018
thank you
AS
Arthur S.
San Pablo, CA
2010 Hyundai Sonata
Verified
The people/Tracy & Nick
They are the best give them a big raise
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018
thank you
JS
John S.
Mill Valley, CA
2015 Hyundai Sonata
Verified
does as one would like every company to do.
same
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018
thank you
WB
Wilfredo B.
San Pablo, CA
2016 Hyundai Elantra Gt
Verified
Always Reliable
Been coming here for a year and it's always fast and efficient. Very friendly service personnel.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 04/03/2018
thank you
Verified Customer
Richmond, CA
2013 Hyundai Elantra
Verified
Lack of attention and communication
This service team does not read details and requests when a customer books appointments online. I arrived for my appointment and they didn’t have the part needed for my repair, which they had advised me about the month prior.
Tom N. from Hanlees Hilltop Hyundai responded on 03/28/2018
We apologize for the inconvenience
PW
Philip W.
Albany, CA
2006 Hyundai Azera
Verified
Always Excellent
My car has been serviced exclusively here since it was new, and I bought it in 2007. 130,000 miles and it runs great, thanks to your guys.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 03/21/2018
Thank you for your business.
WO
Wayne O.
San Pablo, CA
2007 Hyundai Azera
Verified
Recall ABS sensor
Part was not in stock on the day of appointment, following day they took my car right away, 50 min. Later I was driving away quite pleased by the service. I've always had excellent service. Staff is straight forward and honest.
Recommended
Tom N. from Hanlees Hilltop Hyundai responded on 03/19/2018
THANK YOU