Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

520 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
96% Business Response
Latest Review 2 days ago

Reviews


JD
JUSTINE D.
Mechanicsville, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Reliable, honest auto repair
These guys are friendly, courteous and always reliable. When looking for a trustworthy repair shop this is the place!

NP
Nancy P.
Richmond, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Nancy said they are the best.
This review was collected via phone interview by Customer Research Inc.

KJ
Kathleen J.
Aylett, VA
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Kathleen said she was satisfied with her service. The employees were honest. They provided good service.
This review was collected via phone interview by Customer Research Inc.

EC
EVERETT C.
Mechanicsville, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Outstanding as usual
Tommy and crew were fantastic as usual. I only had inspection and general maintenance done, but they were prices very reasonably and worked very fast. They communicate well if there are issues. All in all fantastic...
The Hanover A. from Hanover Auto Repair LLC responded on 03/14/2019

Thanks Everett


CP
Chad P.
Mechanicsville, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Chad said he has been there several times and they are always excellent.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 03/14/2019

Thanks Chad


WC
William C.
Mechanicsville, VA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
William said the staff really does good service and they do everything in a courteous, safe way. He also stated it's a good business to deal with.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 03/06/2019

Thanks Justin


DE
Dianah E.
Richmond, VA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Love this shop
Since we found this shop I refuse to go anywhere else for all of my vehicles. The employees are always so nice and never try to get away with anything since I'm a woman.
The Hanover A. from Hanover Auto Repair LLC responded on 03/01/2019

Thanks Dianah


BV
billie v.
Glen Allen, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Truck Repair
The personal/customer service given and honesty of technicians.
The Hanover A. from Hanover Auto Repair LLC responded on 03/01/2019

Thanks Billie


JD
JUSTINE D.
Hanover, VA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Top notch!
Excellent service, as always!
The Hanover A. from Hanover Auto Repair LLC responded on 03/01/2019

Thanks Justine


LK
Loretta K.
Mechanicsville, VA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Loretta said the business is the best. She will recommend them to others.
This review was collected via phone interview by Customer Research Inc.

LF
Lee F.
Glen Allen, VA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Spoke with Ardell. She said the employees treated her right. They provided good service. They completed the service at a good price.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 03/01/2019

Thanks Lee


LL
LARRA L.
Ashland, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Excellent dependable service!
As always I received excellent service. They have a quick turnaround and are honest with needed work and prices. I highly recommend them!
The Hanover A. from Hanover Auto Repair LLC responded on 03/01/2019

Thanks Larra


PD
PATRICIA D.
Mechanicsville, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Feeling safe with Hanover Auto Repair.
The service is professional and honest. Tommy and. John are knowledgeable, thorough, respectful and competent. I always feel confident and satisfied when they tend to my car's needs. Thank you guys.
The Hanover A. from Hanover Auto Repair LLC responded on 02/18/2019

Thanks Patricia


RS
Russell S.
Mechanicsville, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Russell said they are wonderful and they have done things for him before with no charge and he trusts them. He wouldn't change a thing.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 02/18/2019

Thanks Russell


DT
DON T.
Mechanicsville, VA
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Great service, reasonable prices!
The staff is awesome, the repairs are thorough, and the prices are reasonable. My "go to" auto repair shop.
The Hanover A. from Hanover Auto Repair LLC responded on 02/14/2019

THANKS DON


JL
J C L.
Mechanicsville, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
My car drives like new!!
Thanks for the great repair work on my car. It drives like a new car. Thanks for always working us in to you busy schedule!!
The Hanover A. from Hanover Auto Repair LLC responded on 02/11/2019

Thanks J.C.


WS
WILLIAM S.
Newtown, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Honesty courtesy
I just feel I can trust them.
The Hanover A. from Hanover Auto Repair LLC responded on 02/04/2019

THANKS WILLIAM


Verified Customer
Mechanicsville, VA
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019
Car service
Good service! Friendly atmosphere! Love family business
The Hanover A. from Hanover Auto Repair LLC responded on 02/04/2019

THANKS 


JD
JUSTINE D.
Mechanicsville, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
New Tires!
Excellent service, as always!
The Hanover A. from Hanover Auto Repair LLC responded on 01/25/2019

Thanks Justine


NW
NANCY W.
Mechanicsville, VA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
The people
The people
The Hanover A. from Hanover Auto Repair LLC responded on 01/17/2019

Thanks Nancy


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