Harold's Used Auto Parts


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

220 Reviews

98% Would Recommend
Latest Review 2 days ago
TYRONE S. on 11/16/2017
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"Catalytic converter"
Efficient in getting my stolen converter replaced. 5hey worked with my insurance company.
Vehicle: Ford F-150
Service Date: 11/10/2017
Review Created: 11/16/2017 08:52 AM
Joe P. on 11/10/2017
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Joe said the staff got the job done. He appreciates that the staff made sure the work was done correctly. He has already recommended them.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/07/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
David E. on 10/30/2017
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David said the person he dealt with at this business explained and pointed out the particular issue he had. He really appreciated that.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 10/21/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jacqueline G. on 10/26/2017
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Jacqueline said this business does whatever she wants done, and the staff usually gets her in and out in a timely manner.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/19/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Elsie E. on 10/26/2017
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Elsie said the staff was very knowledgeable and they were able to detect what the problem was.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/17/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Elizah H. on 10/12/2017
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Elizah said this business provided good customer service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/30/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
RASHAWNDA S. on 10/04/2017
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"Friendly and understanding "
Yes
Vehicle: Toyota Camry
Service Date: 09/28/2017
Review Created: 10/04/2017 09:15 AM
OLIVIA S. on 10/02/2017
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"Excellent as always "
Harold's is the best.
Vehicle: Honda Fit
Service Date: 09/29/2017
Review Created: 10/02/2017 06:37 AM
TYRONE S. on 09/22/2017
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"Fast professional service"
I need my truck for work and business, down crime us kept to a minimum to keep me going
Vehicle: Ford F-150
Service Date: 09/19/2017
Review Created: 09/22/2017 07:40 PM
THOMAS S. on 09/17/2017
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"Good knowledgeable people."
Great place for repairs. I will visit again when the need arises.
Vehicle: Buick LeSabre
Service Date: 09/13/2017
Review Created: 09/17/2017 04:40 AM
James L. on 08/29/2017
Recommended badge inactive Recommended
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James said the communication was bad. They never discussed with him if he wanted them to fix his vehicle and they had his vehicle from Sunday to Wednesday which he thought was too long. They didn't replace the fuse panels and left them under the hood which was dangerous. He would not recommend for reasons stated.
Vehicle: Ford F-150
Category: Service
Service Date: 08/22/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Lisa I. at Harold's Used Auto Parts responded on 09/01/2017

Hi James-
First I would like to apologize if our service was not satisfactory. We are not open on Sunday, so we only had your vehicle in our posession from Mon-Wed. I did call you to let you know that it was an electrical issue involving the starting system and that we would have to find the short in the system. It was my understanding that you wanted the vehicle fixed because you had one of our mechanics look at your vehicle prior to it coming to the shop. The fuse panel cover may not have been properly re-attached, which should have been intact when you left. We would never allow a vehicle to leave in a dangerous condition. I will also follow this response up with a phone call.

CALVIN T. on 08/23/2017
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"Customer service"
Excellent
Vehicle: Toyota Camry
Service Date: 08/01/2017
Review Created: 08/23/2017 08:23 PM
Teresa J. on 08/18/2017
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Teresa said this business provided good service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/28/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Darell L. on 08/15/2017
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Darell said the business did a great job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/10/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
STEVEN K. on 07/29/2017
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"Honest people, making a honest living."
Had my truck inspected, new clutch, and slave cylinder put in. The value for the work is incredible. Thanks
Vehicle: Ford Ranger
Service Date: 07/21/2017
Review Created: 07/29/2017 07:00 AM
Paul W. on 07/26/2017
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Paul said he is a repeat customer of this business, he has never had any problems and they stand by their work.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/21/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Richard C. on 07/25/2017
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Richard said he has known the business for years and they always look out for him.
Vehicle: GMC Yukon
Category: Service
Service Date: 07/12/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Siree F. on 07/24/2017
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Siree said this business is a good place to go to.
Vehicle: Volvo S80
Category: Service
Service Date: 07/20/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Stacey G. on 07/21/2017
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Stacey said this business is kind with quick and great service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/29/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Annie J. on 07/21/2017
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Annie said she's very satisfied with the service.
Vehicle: Kia Optima
Category: Service
Service Date: 07/07/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
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