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Harris Ford

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,554 Reviews)
37
Write a Review

Score Details

5 stars
77%
4 stars
13%
3 stars
3%
2 stars
1%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions

Score Details

5 stars
76%
4 stars
13%
3 stars
2%
2 stars
1%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions

Score Details

5 stars
77%
4 stars
13%
3 stars
3%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions
All Departments' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,554 Reviews)
Write a Review
Recent Reviews
Verified Customer
Seattle, WA
Ford Edge
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2023
verified customerVerified Customer
5
Okay, not great
They were able to identify and service the car properly, so that part deserves 5 stars. However, they could have done a better job with my time. My ~1-year-old leased Ford Edge was having battery issues. I live 45 minutes away from the dealership. They were able to take my car in for an appointment, but they didn't have any clarity on the time it would take to fix the issue. Which is understandable as it could have just been as simple as a bad batter, or as complex as a hidden electrical short. The fix could have been <1 day, or more than a week. I'd have liked either 1) a rental car 2) a lyft/uber credit to return home. And I would have liked them to propose this proactively. I asked for it, and they hadn't even considered either and didn't have any options for me. I decided to risk and hope it was the 1-day issue (and it turned out to be) - but I ended up spending 5 hours in the lobby. That is a horrible use of customer time, and not good customer service.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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