Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

517 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Port Townsend, WA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Very nice people
Everyone is very nice and I got served very fast

AM
Alfred M.
Gig Harbor, WA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Place
Always very efficient and clean. Courteous and informed people. Good shuttle service and free car wash is a plus.

KO
Kristine O.
Poulsbo, WA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service & smiles
Everyone is friendly. Service is excellent and quick. Never had a problem. Thank you to everyone!

HB
Harriet B.
Bremerton, WA
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Reason for rating
Customer service

WA
Walter A.
Silverdale, WA
2009 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
no title
none
KILY V., Service Manager from Haselwood Hyundai responded on 09/19/2018

Thank you for taking the survey. We apologize for any miscommunication and misinformation. Thank you for allowing us to service your car and look forward to working with you again.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Port Orchard, WA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
HAVDE RECALL PART IN THE BUILDING BEFORE YOU HAVE ME BRING THE CAR IN DOE A SAFETY RECALL APPOINTMENT
I want one stop service.
KILY V., Service Manager from Haselwood Hyundai responded on 09/19/2018

We appreciate your business and taking the time to respond to the survey. This has been forwarded to our parts manager for investigation. Thank you.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Bainbridge Island, WA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great customer service
I was pleasantly surprised by the exceptional customer service and attention to detail.
KILY V., Service Manager from Haselwood Hyundai responded on 09/19/2018

Thank you for the great review. We are happy to help.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Bremerton, WA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Great customer service!
Wonderful customer service and great atmosphere to wait.
KILY V., Service Manager from Haselwood Hyundai responded on 09/17/2018

Thank you so much for the great review and wonderful comments.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Bremerton, WA
2018 Hyundai Santa Fe S
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018 Category: Service
Brett doesn’t realize women can make decisions and own vehicles
Anyone in service but Brett
KILY V., Service Manager from Haselwood Hyundai responded on 09/14/2018

Thank you for taking the time to speak with me on the phone.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

TD
Tyson D.
Port Orchard, WA
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
First new car service
Easy and fast.
KILY V., Service Manager from Haselwood Hyundai responded on 09/14/2018

Thank you for the great review and allowing us to service your car. We look forward to seeing you again.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

VR
VICTORIA R.
Poulsbo, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018
Unprofessional staff member
Cameron treated me rudely and was very unprofessional, storming around, blasting my car horn, and telling me we should no longer do business. I had been waiting an excessive amount of time for my car and discovered my car had been done being serviced for who knows how long so I asked for my keys so I could leave and received a very abrupt, angry, unprofessional response. I would rather drive twice as far than subject myself to this kind of customer service in the future.
KILY V., Service Manager from Haselwood Hyundai responded on 09/14/2018

Thank you for taking the time to communicate via email. We do apologize for your service experience.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Port Angeles, WA
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Went in for a recall
Good service even while busy with a holiday sale. Glad for the courtesy shuttle!
KILY V., Service Manager from Haselwood Hyundai responded on 09/10/2018

Thank you for the 5 star review.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

LT
Linda T.
Port Orchard, WA
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Great service experience
Haselwood Hyundai did a great job servicing my car. Cameron was an excellent service rep, and I was able to get a ride home so I didn't have to wait at the dealership while my car was being serviced. Thank you!
KILY V., Service Manager from Haselwood Hyundai responded on 09/10/2018

We appreciate the great review and you are welcome for the ride home.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

JJ
Joshua J.
Bremerton, WA
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Oil change
They got me in earlier than my scheduled time and got me out 20 mine earlier than estimated
KILY V., Service Manager from Haselwood Hyundai responded on 09/10/2018

Thank you for the great review.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Silverdale, WA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Fresh look.
Pick up and drop off were timely. Great conversation.
KILY V., Service Manager from Haselwood Hyundai responded on 09/06/2018

Thank you for the great survey. We do appreciate it and we appreciate your business.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Bremerton, WA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Service
great service
KILY V., Service Manager from Haselwood Hyundai responded on 09/06/2018

Thank you for completing the survey and the 5 star review.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

BQ
Bruce Q.
Port Orchard, WA
2008 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2018 Category: Service
Poor experience
You caused me more work!
KILY V., Service Manager from Haselwood Hyundai responded on 09/06/2018

Unfortunately Hyundai does not prepaint their body parts. Our parts dept has been asked to ensure that is relayed to someone when they order a part. We do apologize for the miscommunication and poor experience. That is definitely not our intention.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

GW
Gary W.
Port Orchard, WA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Service
A step above average.
No in house car wash.
KILY V., Service Manager from Haselwood Hyundai responded on 09/06/2018

Thank you for taking the survey. We did have to stop washing service cars for environmental reasons. We have teamed up with ShureKleen carwash to provide a wash for our service customers. If you did not receive a voucher for a free carwash, please let me know and I will get one to you. Thank you for your business.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Port Orchard, WA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Service Review
Very Satisfied
KILY V., Service Manager from Haselwood Hyundai responded on 09/06/2018

We appreciate your time taking the survey. Thank you for the 5 star review.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com

Verified Customer
Poulsbo, WA
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Great, quick service
Took my 2011 Elantra in for routine maintenance. Had the usual quick, grwat service we've come to expect from the Haselwood dealerships
KILY V., Service Manager from Haselwood Hyundai responded on 08/28/2018

Thank you for the great 5 star review.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com