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Hayes Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,499 Reviews)
98

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

About

We take pride in providing the best automotive service around. We take pride in providing the best automotive service around.

Categories
Auto Repair, Tires, Oil Change
Contact
(630) 739-1690

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1111 N Independence Blvd Romeoville, IL 60446-4041
Hayes Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,499 Reviews)

GS
gravatar
GREG S.
Romeoville, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2017
verified customerVerified Customer
Helpful but pricey
First of all. Hayes has excellent customer service skills and was able to get my repair done in one day. However, after reviewing my bill I felt that I was gouged for the price of the parts. I looked up the price of my parts with NAPA and Autozone. The parts half the price with those vendors. Also the towing service was expensive. $75 for .9 miles and i was under 2 miles from the tow facility. After the repair the car seemed to idle hard and would not start in the driveway. I had to gun it to get it to turn over. It seems fine now but a warning of those symptoms would have been nice.
Not Recommended
Everyone at from Hayes Service Center responded on 09/05/2017 07:49 AM

Thank you for your review . We are happy to hear you were pleased with our customer service and quick repair time . We always try to get our customers car back in a timely fashion . We are sorry to hear that you were disappointed with your final bill . The towing companies we use are properly licensced and insured and charge a flat rate for shorter tows that is fairly standard in the industry . Also , the part installed on your car is of a higher quality than parts from Autozone , rebuilt by BBB , the highest rated parts in the industry and comes with a warranty on both the parts and labor and was installed by a trained ASE certified technician . The hard starting issue was most likely related to the overdue maintenance items that were documented on your ticket and explained to you prior to your picking up your vehicle . We are sorry that you were not completely satisfied with your experience and would certainly welcome an opportunity to service you in the future . Please reach out to us and we can explain all repairs and maintance in further detail. 

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