Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

493 Reviews

96% Would Recommend
Latest Review over 1 year ago

Reviews


PB
Peter B.
Texas
Verified Customer
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02/14/2014 Category: Collision
Peter said they are very nice people, cooperative, they gave him at ride home twice and there are no problems.
This review was collected via phone interview by Customer Research Inc.

CS
Clayton S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2014 Category: Collision
Clayton said his vehicle was gone for an extra week due to a parts delay and because they found additional damages. He was not kept informed during the repairs. He was not satisfied with their communication for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

SC
Sasha C.
Texas
Verified Customer
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02/11/2014 Category: Collision
Sasha said the customer service is great. The work is good. She needs to take her vehicle back. The inside door panel is pushing out. They told her to bring her vehicle back and they'll fix it. However, her hours and their hours don't match and she's having a hard time finding the time to come in.
This review was collected via phone interview by Customer Research Inc.

NT
Natalie T.
Texas
Verified Customer
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02/07/2014 Category: Collision
Natalie said they did a good job.
This review was collected via phone interview by Customer Research Inc.

ML
Mary L.
Texas
Verified Customer
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01/31/2014 Category: Collision
Mary said this business treated her with respect and they treated her like family. They delivered her vehicle to her ahead of time. She has already recommended them to her daughter who is going to get her vehicle repaired there. She is unsure if she visited them sometime in the past, but she appreciated them for making her feel at home.
This review was collected via phone interview by Customer Research Inc.

LP
Loretta P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014 Category: Collision
Spoke with Devawne. He is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

RO
Rick O.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014 Category: Collision
Spoke with Claire. She said they did a great job in a timely manner and she's used them before.
This review was collected via phone interview by Customer Research Inc.

VM
Victor M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2014 Category: Collision
Victor said he was not told what was going to happen next. They did not keep him adequately informed because he had to call them to get updates.
This review was collected via phone interview by Customer Research Inc.

JN
Jaime N.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2014 Category: Collision
Jaime said they were good overall.
This review was collected via phone interview by Customer Research Inc.

JB
Jimmie B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Collision
Jimmie said his insurance company recommended this business. He was very pleased with them.
This review was collected via phone interview by Customer Research Inc.

LS
Leslie S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Collision
Leslie said everything was fine.
This review was collected via phone interview by Customer Research Inc.

JP
Jan P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2014 Category: Collision
Jan said they did an excellent job and everyone was really nice.
This review was collected via phone interview by Customer Research Inc.

JD
Julio D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2014 Category: Collision
Julio said they were able to work well with him. They gave him good information every time he called them and they did a great job.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2014 Category: Collision
Ryan said they kept him informed about everything that was going on and they did a good job. He said they did not tell him how long the work would take.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2014 Category: Collision
Patricia said she did not get her vehicle back as quickly as she wanted because the vehicle was ready 4 days later than promised because of a parts issue.
This review was collected via phone interview by Customer Research Inc.

SF
Scott F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2014 Category: Collision
Scott said this business did a very good job at keeping him informed of the status of the vehicle. His vehicle was 10 days later than promised because of additional work that was found.
This review was collected via phone interview by Customer Research Inc.

EB
Edward B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2014 Category: Collision
Edward said when he went to pick his vehicle up he had to wait about 20 minutes for it. He said he thinks they were busy. He was happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Texas
Verified Customer
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12/30/2013 Category: Collision
Robert said he sat down with Drew who runs the facility, and he was really concerned with what they would be doing with the vehicle. Drew really cared and wanted to make sure he had a good experience. Drew put real effort into the vehicle, and it came out better than when he brought it in. Drew went above and beyond, he communicated constantly, and he made sure Robert would be happy with the vehicle. They did work on the roof, but they also cleaned the entire interior and exterior of the vehicle. It looks like new and he is very happy with it. The crew at this business does a good job.
This review was collected via phone interview by Customer Research Inc.

AT
Austin T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2013 Category: Collision
Austin said they were fast and they did a good job.
This review was collected via phone interview by Customer Research Inc.

RL
Ronald L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2013 Category: Collision
Ronald said they were very friendly, they gave him updates, and they communicated well. They went above and beyond for him on the repairs. He said the paint wasn't as smooth as he thought it should be. They were efficient and polite.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 101 - 120 of 493 in total