Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

493 Reviews

96% Would Recommend
Latest Review over 1 year ago

Reviews


MR
Mathew R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2013 Category: Collision
Mathew said the business did an excellent job. They are trustworthy and quick, and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

MB
Manuel B.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2013 Category: Collision
Manuel said the business fixed his vehicle, but it was damaged during the process. Two bolts from an unspecified bracket are missing and the liner under the hood is ripped. The passenger side door had a dent caused by this business, and the technician fixed it. He said it upsets him that he did not get paid for the damages they did. If damages were caused by the business itself, they should fix it. He does not like being accused of things he knows he is right about. He was told not to wash his vehicle for three weeks and during that time he noticed that on the passenger door where the dent was, is cracked. His emblem was also upside down. The interior had black prints from the mechanic not washing his hands. They told him they would call back but never did. He contacted his insurance company and told them what was going on. When he washed his vehicle and lifted up the windshield wiper, the blade fell off, which fell off again at a second attempt. He realized that the arm was broken and the business tried to glue and paint over it. He recently put brand new windshield wipers on his vehicle. He told Drew what was going on and he said to bring it back in to see if they use the glue that is on the wiper blade. The business does a good job, but he is unsure what happened during this recent visit. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2013 Category: Collision
Spoke with Mark's wife. She said they did not order the parts after a car wash ripped the antennae off. She took time off work to drop off the vehicle, but the work did not get done because they had the wrong parts. They did not even tell her. They did not check to make sure they had the right parts. It should be their responsibility to make sure they have the right parts. It was inconvenient. Eventually they got it repaired. This was not her business of choice. The car wash company sends people here after car wash problems. Due to a part delay, her vehicle was finished late, but she does not know how late. She would not recommend them for these reasons, which caused a bad experience. They do not seem quite as professional as the type of people she would prefer to deal with.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Cedar Park, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2013
Outstanding Service!
I can't say I have ever had a vehicle come back from a collision repair in better condition than it went in until now. Heritage did a fantastic job on our 335i. Drew was very professional and kept us updated about the status of the car. We even received pictures when we were notified it was completed!

JL
Jennifer L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2013 Category: Collision
Jennifer said this business was on top of everything and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2013 Category: Collision
Thomas said there were no problems with the quality of the work.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2013 Category: Collision
Spoke with Arnold. He said the business did not put his vehicle back together the right way and he now has to take it somewhere else to be repaired. He will not recommend or use this business again due to the bad service, lack of communication and them not treating his wife very well. He did not wish to go into detail about his wife's experience.
This review was collected via phone interview by Customer Research Inc.

MT
Merlene T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2013 Category: Collision
Merlene said they did a beautiful job.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2013 Category: Collision
Chris said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CK
Charles K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2013 Category: Collision
Spoke with Debbie. She said her experience was wonderful and the repair was great. They always get the work done. The vehicle was ready 5 days late because the insurance company held them back.
This review was collected via phone interview by Customer Research Inc.

RW
Ray W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2013 Category: Collision
Ray said the business was able to get him in right away and they did the work when promised.
This review was collected via phone interview by Customer Research Inc.

CT
Charles T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2013 Category: Collision
Charles said that this business gave him no problems and that any issues that he had they corrected them.
This review was collected via phone interview by Customer Research Inc.

TE
Trevor E.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2013 Category: Collision
Trevor said the experience was not completely perfect and the work took longer than expected. The vehicle was ready a week late because they found additional damage and they had to get parts.
This review was collected via phone interview by Customer Research Inc.

BP
Bryany P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2013 Category: Collision
Bryany said this business is friendly. They are courteous, they do good work, and they have good prices. He said the part they painted had to be painted again because the paint had dust in it, so the vehicle was ready a little bit late.
This review was collected via phone interview by Customer Research Inc.

JJ
Jordan J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2013 Category: Collision
Spoke with Christina. She said this business kept her up-to-date at all times and was very easy to work with.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2013 Category: Collision
Eric said the interior of the vehicle was not clean when he picked up the vehicle. The business took it back and cleaned the interior but the job was not done well and Eric sent it back to be cleaned a second time. He will not recommend this business because of the poor job done cleaning the interior. The vehicle was late by 3 business days. This business did not call to alert him to a delay and did not give a reason for the delay.
This review was collected via phone interview by Customer Research Inc.

HH
Heather H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2013 Category: Collision
Heather said this business is the only place she has taken her vehicle to for service because they are awesome.
This review was collected via phone interview by Customer Research Inc.

CD
Christian D.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/09/2013 Category: Collision
Christian said he had to go back because the fender liner wasn't routed under the wheel well. It didn't take long to fix. They did a good job on a previous repair, too.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2013 Category: Collision
Spoke with Joan. She said this business did a good job. She had to call to get updates about the vehicle. She said she wishes they had done a better job of keeping her informed.
This review was collected via phone interview by Customer Research Inc.

KD
Kim D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2013 Category: Collision
Kim said the staff was very courteous, very friendly. The business had the best price for their repair service needs.
This review was collected via phone interview by Customer Research Inc.

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