Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

169 Reviews

98% Would Recommend
Latest Review 29 days ago

Reviews


DL
David L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
David said they were really helpful and good in communicating but , it would be nice if they could lower the prices.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
David said this business did everything he wanted.
This review was collected via phone interview by Customer Research Inc.

DM
Drenda M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Drenda said the business did a good job, they were efficient and she appreciated their help.
This review was collected via phone interview by Customer Research Inc.

JP
Janet P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Janet said Forrest and Tim were very responsive. They got her in quickly. They figured out what was wrong and got it corrected. She won't take her vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Steven said the staff was competent and very pleasant. The service was provided in a timely manner.
This review was collected via phone interview by Customer Research Inc.

ER
Eddie R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Eddie said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Michael said he would recommend this business for service. He would have appreciated if they had some way to get him home while his service was being performed.
This review was collected via phone interview by Customer Research Inc.

DR
Dennis R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Dennis said Tim does a great job.
This review was collected via phone interview by Customer Research Inc.

CR
Chuck R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Chuck said the staff did what they said they were going to do when they said they would do it.
This review was collected via phone interview by Customer Research Inc.

RF
Ron F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Ron said the work was good. It was done all in the same day and cost less than what another facility would have charged for the same repair.
This review was collected via phone interview by Customer Research Inc.

PP
Pamela P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Pamela said the vehicle was ready before schedule.
This review was collected via phone interview by Customer Research Inc.

AL
Ashly L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Spoke with Jerry. He said the business always treats him right and they are always good to him . They are straightforward and explain things completely. They always provide good results.
This review was collected via phone interview by Customer Research Inc.

MB
Marlene B.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Marlene said the service is always good, but it always takes longer than she would like.
This review was collected via phone interview by Customer Research Inc.

GP
Goldie P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Goldie said the employees addressed her vehicle's problem and fixed it. She was happy with their work.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Washington
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/09/2018 Category: Service
Mike said the staff lied to him, and he does not appreciate it. He was satisfied with this business until he realized that they lied to him. They told him they were going to service the battery terminals and it cost him $60. They did not do a thing. There was some gel involved and an after market bolt that was used. He returned to the facility for service. His vehicle sat there for two days. He drove to the lot across the street on the second day. Sat there and called the business. He saw his truck sitting there. He called the business and the technician told him that his vehicle was on a test run and should be back within 20 minutes. He waited 10 minutes and then went to the business to retrieve his vehicle. It was cold and clearly had not gone any where. The technicians at this business should be honest with their customers. Everything was okay until they lied to him.
This review was collected via phone interview by Customer Research Inc.

JM
Jack M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Jack said the business could better serve him by repairing the small hose leak before he picked up the vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Marcia M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018 Category: Service
Marcia said the business told her that her vehicle needed a brake inspection even though her brakes are fine. She thought that was odd, but other than that everything else was fine.
This review was collected via phone interview by Customer Research Inc.

KK
Kenn K.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Tim said the business could have served him better with a prompt estimate concerning additional body work. The employees lost a knob for his headlights. He had to reorder the part himself.
This review was collected via phone interview by Customer Research Inc.

MC
Marylynn C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Marylynn said she was surprised and happy about how fast they got the parts. The staff were there for her throughout the process.
This review was collected via phone interview by Customer Research Inc.

CD
Christina D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Christina said the business is always excellent and they are fast. They are just wonderful.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 169 in total