Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

297 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 5 days ago

Reviews


DS
Daniel S.
Hialeah, FL
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Daniel said the work was done right and they're trustworthy.
This review was collected via phone interview by Customer Research Inc.

ID
Isis D.
Hialeah, FL
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Isis said they have good customer service, the people are nice and helpful.
This review was collected via phone interview by Customer Research Inc.

JM
Julio M.
Hialeah, FL
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Julio said the staff at this business were very friendly.
This review was collected via phone interview by Customer Research Inc.

JL
Jorge L.
Hialeah, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jorge said they always taken good care of him. They are nice and polite.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Opa Locka, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
These guys simply get the job done 😎😎😎
For a couple of days I noticed when I went to start my Ford F 150, it had a delay in cranking up. So I drove over to HAC for service. Just as I thought it was the battery. Service tech recommended a new battery, they replaced the battery now I have confidence that I won't be stranded on the road.

JL
Juliano L.
Hialeah, FL
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Juliano said the business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

FF
Fernando F.
Hialeah, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Fernando said the staff was great and professional.
This review was collected via phone interview by Customer Research Inc.

BG
Bertha G.
Hialeah, FL
Chevrolet Lumina
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2018 Category: Service
Bertha said they went in with an issue with the wipers. They waited a long time and went to pick the vehicle up at 5 pm. It was not fixed. The business still charged them for their time The vehicle was taken to another facility and fixed. She stated she does not believe the staff at this facility even looked at the vehicle. They had a lack of professionalism and did not care.
This review was collected via phone interview by Customer Research Inc.
Daniel C. from Hialeah Auto Care Center responded on 07/26/2018

Let me start by saying we are sorry you were not happy with our service . We take our customer satisfaction very seriously and will be contacting you soon to further discuss.


LB
Lis B.
Hialeah, FL
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Lis said the service was great.
This review was collected via phone interview by Customer Research Inc.
Daniel C. from Hialeah Auto Care Center responded on 07/26/2018

Thank you for the 4 star review and please let us know what we can do to earn a 5 star review . 


AZ
Alejandro Z.
Hialeah, FL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Alejandro said he had a good experience with the business.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Hialeah, FL
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Michael said they were very happy with everything. The staff figured out the problem, took care of it and gave him a ride back to his house. They gave an estimate, and stayed within the estimate. The vehicle was ready when he got there and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

JC
Juan C.
Miami Beach, FL
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Spoke with Juan's sister in law. She said the staff were all very courteous. Chris was especially nice, he was very polite and made her feel relaxed.
This review was collected via phone interview by Customer Research Inc.

FZ
Felipe Z.
Miami, FL
Toyota Yaris
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2018 Category: Service
Felipe said the employees were really nice. He was disappointed with his service. He did not like the price he had to pay.
This review was collected via phone interview by Customer Research Inc.
Daniel C. from Hialeah Auto Care Center responded on 07/16/2018

Sorry to hear you were not satisfied with our service . We tried contacting you to get more information but no answer. We take our customer satisfaction very seriously, if you can call us when you can.


JC
Juan C.
Fort Lauderdale, FL
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Juan said he had new tires and a tire rotation done at the business. He said it took 1 hour and 45 minutes because the business was busy that day.
This review was collected via phone interview by Customer Research Inc.

CR
CIRA R.
Hialeah, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Excellent service. Thank you.
As a senior woman, I didn't expect to receive a service as good as the one I received with suitable prices and excellent customer service. I'll come back.

DB
Daniel B.
Hialeah, FL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Daniel said he appreciated the employees' quality of work and speed of service. It was good service at this business.
This review was collected via phone interview by Customer Research Inc.

IA
Irma A.
Hialeah, FL
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Irma said she always is treated very well and is always satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JL
Jorge L.
Hialeah, FL
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Jorge said Chris made things a lot easier.
This review was collected via phone interview by Customer Research Inc.

JP
Jose P.
Hialeah, FL
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Jose said the employees were great and they took care of his vehicle. They provided good customer service and informed him of his service situation. He was pleased with his service.
This review was collected via phone interview by Customer Research Inc.

DG
Diana G.
Opa Locka, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Diana said everyone was helpful and the mechanic explained everything to her. He also fixed the problem within 2 hours, which was great.
This review was collected via phone interview by Customer Research Inc.