Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

656 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


SW
Steve W.
Flagstaff, AZ
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Steve said the customer service was great. He said he really enjoys working with the staff when he comes in.
This review was collected via phone interview by Customer Research Inc.

FB
Francis B.
Flagstaff, AZ
Mazda B4000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Francis said this business was very professional and explained exactly what was gong on before they did it.
This review was collected via phone interview by Customer Research Inc.

WH
WILLIAM H.
Williams, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Service
The service was great but I was really surprised when I got the bill, because when I was in about a month earlier to find out what the vibration was and they replaced the U joints I asked how much it would cost for an oil and filter change and fuel filter change and was quoted $155.00. So I was really surprised when the bill was $306.00.
Bob H. from Hurst Firestone and Auto Care responded on 12/10/2018

Hey William, Sorry  for the surprise. I could make an excuse but won't. I will look up any labor and service operations before quoting going forward. Just to many varibles today.

Thanks for your loyalty and business.

Merry Christmas. 
Bob & Dawn

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

CM
Claudia M.
Williams, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Excellent Service
Bob, Chris and Dawn are always very friendly and helpful. I would not take my car anywhere else. Thank you for everything. I hope everyone at Hurst has a very happy holiday season.
Bob H. from Hurst Firestone and Auto Care responded on 12/10/2018

Hey thanks for the great review. 

Have a Merry Christmas

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

BK
BEN K.
Flagstaff, AZ
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Radiator blew
I was driving 4 boys to school when I noticed by car's temperature was rising. I dropped them off and barely made it to the shop. Though I did not have an appointment, they made it happen. By 2pm, I had a new radiator and was back on the road. Bob and his staff are great!
Bob H. from Hurst Firestone and Auto Care responded on 11/30/2018

Ben , It's always a pleasure helping you out, as always thank you for your continued support of local business. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

HB
Hans B.
Flagstaff, AZ
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Hans said the staff was helpful.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Always glad to help, thanks for stopping in. 

Happy Holidays

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004
Bob H. from Hurst Firestone and Auto Care responded on 11/30/2018

Glad we could help. Have a very Merry Christmas. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

JW
JAME W.
Flagstaff, AZ
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Great service, great people
I trust bob and his team to get the job done when it comes to vehicle inspection, service, and friendliness.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

It's out plessure to service your vehicle. We thank you for your business and wish you happy holidays. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

YJ
YVONNE J.
Flagstaff, AZ
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Quick service time, wonderful greeting, honest feedback,
I trust this service center. That sums it up. There aren’t any gimmicks or hype just straightforward answers. I enjoy my time here, clean waiting area with wonderful music in the background along with complimentary beverages. I don’t worry about whether or not my vehicle is receiving a thorough maintenance job because again I’ve come to trust this service center. I appreciate the time each technician will give you if you have any questions.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Yvonne, Thank you for all the kind words. It is truly our pleasure to help with all your automotive and tire needs. Happy Holidays to you and your family. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

MS
MICKIE S.
Flagstaff, AZ
Lexus HS 250h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Angels there
Best experience ever. When you're in trouble with your car and good service and pleasant helpfulness falls into your lap, you are ever so grateful. ESPECIALLY when you are from out of town. A big 'grateful' to both of you guys there!
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

We thank you for the review, I hope your housing in out area comes soon for you. It was indeed a pleasure getting your vehicle repaired and back on the road safely. Happy Holidays.

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

KC
Kenneth C.
Tuba City, AZ
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Kenneth said he had to wait too long. Everything was fine.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Sorry you feel the wait was too long, the job that was performed on your vehicle was done as quickly as possible. If we can help you anytime in the future please don't hesitate to call.
Happy Holidays

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

JB
JAMES B.
Shonto, AZ
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018
Truck Service
My truck was service on 11/01/2018. Hurst Firestone and Auto Care did a fantastic job and my truck is running smooth.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

James, always good to see you. Thanks for your business over the years. Happy Holidays. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

DD
Dawn D.
Flagstaff, AZ
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dawn said that she has been with them for years and she trusts them.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Dawn has indeed been a loyal customer for many years, we appreciate all of your business. Happy Holidays.

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

RS
RYAN S.
Flagstaff, AZ
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Outstanding!
Service was excellent, accommodating and timely. Everyone from the front office, to the shuttle driver, to the mechanics were friendly and informative. The reviews speak for themselves - can't figure a reason to go anywhere else!
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Ryan, thank you for the review, is our pleasure to help out where ever we can. If there's anything we can do in the future we hope you'll thing "Hurst First" Happy Holidays.

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

SR
SHAKE R.
Dripping Springs, TX
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
I was passing through on vacation and they got me right in and out in about 45 mins.
We were passing through on our way home when the “change oil light”
came on. We spent the night In Flagstaff and the next morning I found a firestone dealer nearby and took the car in at 8am when they opened and they were very helpful and took my car in immediately and had me safely back on the road in less than an hour. Now that is what I call great customer service. It was greatly appreciated. Thanks.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Thanks for the great review, glad we were able to help. Happy Holidays.

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

RK
Ryan K.
Williams, AZ
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Ryan said he received friendly service, quality repairs and quality care.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Ryan thanks for your business. Happy Holidays

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

PB
Patrick B.
Flagstaff, AZ
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Patrick said bob is a very good man and does very good work.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Patrick it's always a plesure to see you and Christy, Glag to help out any way we can. Happy Holidays and Merry Christmas

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

LH
Lula H.
Page, AZ
Buick Encore
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Lula said she had the employees order some tires for her. They also fixed a tire on her vehicle, but they forgot to put the hard cap back on.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Happy Holiday. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

PH
Paul H.
Parks, AZ
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2018 Category: Service
Paul said they did things and they didn't ask them for authorization. Paul had only asked for them to tell them what was wrong with their vehicle.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 11/20/2018

Hope you were able to get the vehcile repaired. Happy Holidays.

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

TS
Tim S.
Parks, AZ
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Tim said the staff was efficient and did a good job.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 10/30/2018

Tim, always good to see you and service all your vehicles needs. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

MS
Mike S.
Flagstaff, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Mike said the owner runs a great business and the staff is honest.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 10/30/2018

We have the best national account customers. Thank you for trusting us with all your vehicles. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

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