Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

6207 Reviews

ReScore Reviews™ (178)

ReScore
Overall Rating 4.5449446/5Overall Rating 4.5449446/5Overall Rating 4.5449446/5Overall Rating 4.5449446/5rating 4.5449446
Original
Overall Rating 2.252812/5Overall Rating 2.252812/5rating 2.252812rating 2.252812rating 2.252812
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


JF
Julie F.
El Paso, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
My recent Hyundai trip
Sam Clark was my advisor - he promised me the price and kept it right - great customer service

LM
Loretta M.
El Paso, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Excellent
Fast and efficient service, customer friendly.

Verified Customer
El Paso, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
good friendly service
Always good price for oil change as well

CM
Concepcion M.
El Paso, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Excellent service.
All the personnel were courteous and very professional.
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you. We'll see you next time.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

IG
Ignacio G.
El Paso, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
outstanding service
Hyundai provide outstanding service
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

HR
Hector R.
El Paso, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Tucson
Great job
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MA
Manuel A.
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Customer service
Excellent customer service. The technician very professional and helpful.
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JA
Joseph A.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Amazing!!
Rick and Khalil are first rate! Will return!
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you so much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

OT
Octavio T.
Horizon City, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
My Local Hyundai Dealer
I'm very pleased with the service at my local Hyundai dealer because I always receive good and friendly service. Their oil change service is very reasonably priced and would not go anywhere else to service my Santa Fe. Their service hours are great.
I own three Hyundai vehicles and I only take my cars to this dealer, I highly recommend to anyone to try their excellent service.
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

GS
George S.
El Paso, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Satisfied
Fast, friendly service...Explained work done on car, clean comfortable waiting room..and added a courtesy car wash..very happy
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

ML
Marchelle L.
El Paso, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Excelant Service
Thanks Sean Salem for getting my car service done in a timely manner. You answered questions and actually had service done ahead of time. Thanks for everything Ms. LaBarge
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you for letting us service your Hyundai.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
.
.
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you for your response.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

EG
Edgar G.
El Paso, TX
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great customer service
Sean has the best customer service skills. He keep me informed about what's going on with my vehicle.
Tom D. from Hyundai of El Paso responded on 02/16/2019

Thank you very much for responding.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

BR
Billy R.
Las Cruces, NM
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Ann R
Sean has always listened to my needs and tried to accommodate me.
Tom D. from Hyundai of El Paso responded on 02/13/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

RO
Rogelio O.
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Dealt with my issue very professionally
Frank, was very professional and easy to work with. He understood and took care of my needs as he worked with his upper management to settle my situation. With customer service as this I will continue to service my vehicle here at Hyundai.
Tom D. from Hyundai of El Paso responded on 02/13/2019

Thank you. I'll let Marco know how he did.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

CC
Carlos C.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Fast service
The only thing is taht on the paper they gave shows that they wash m car and didn’t happened
Tom D. from Hyundai of El Paso responded on 02/13/2019

Please bring your vehicle back at any time so we can was it for you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

AM
Ana M.
El Paso, TX
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Excellent cars and service
Tom D. from Hyundai of El Paso responded on 02/13/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2015 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2019 Category: Service
Labor price
Paid 200 just to change spark plugs
VIRGIL E. from Hyundai of El Paso responded on 02/13/2019

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

LS
Luis S.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Customer service
Customer service top ten David Mora and his team Thank You Guys
Tom D. from Hyundai of El Paso responded on 02/13/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JH
Juan H.
Las Cruces, NM
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Fast and quality
Good service
Tom D. from Hyundai of El Paso responded on 02/13/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso