Hyundai of El Paso

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915-881-0300
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Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

4980 Reviews

5 star
75%
4 star
11%
3 star
6%
2 star
3%
1 star
4%

ReScore Reviews™ (151)

ReScore
Overall Rating 4.5099325/5Overall Rating 4.5099325/5Overall Rating 4.5099325/5Overall Rating 4.5099325/5rating 4.5099325
Original
Overall Rating 2.25166/5Overall Rating 2.25166/5rating 2.25166rating 2.25166rating 2.25166
90% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

Verified Customer
El Paso, TX
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Job well done
Great job
Recommended
Verified Customer
El Paso, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Like
Assdfl
Recommended
SE
Samara E.
El Paso, TX
2017 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
None
None
Recommended
VIRGIL E. from Hyundai of El Paso responded on 07/16/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
VA
Veronica A.
El Paso, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Fast and Friendly Service
Everyone is always and although they may recommend ither maintenance service for your car, they're not pushy about it.
Recommended
Verified Customer
El Paso, TX
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/14/2018 Category: Service
Longer than expected
Originally told the service would take between three to four hours which was absolutely fine. The service actually took seven hours but what frustrated me was that I was provided no update. I tried calling my service rep multiple times but did not receive an answer.
VIRGIL E. from Hyundai of El Paso responded on 07/16/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
Verified Customer
El Paso, TX
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Excellent customer service and knowledgeable employees
I'm definitely going back!!
Recommended
Verified Customer
El Paso, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
perfect dealer
love vehicle, service and staff
Recommended
Verified Customer
El Paso, TX
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Friendly
Staff is very nice and helpful
Recommended
RR
Ricky R.
El Paso, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Tune up n Recall
Service Advisor Raul Muniz was great. Kept us update on what we took the car in for. They took an extra day to make sure the car was not smoking. Car runs great. Always have great service when I go. Thanks again Raul.
Recommended
NB
Norma B.
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Paint coating and oil change
Have taken my car twice for maintenance and they have totally satisfied me with their work and completion in the time period stated. Very satisfied with Hyundai of El Paso and looking forward to move visits for maintenance with them.
Recommended
YS
Yolanda S.
El Paso, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Excellent
Great service!
Recommended
ML
Mayra L.
El Paso, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Wait time
Wait time was less then expected. 1 hour when it's usually 2+. Improved!
Recommended
Tom D. from Hyundai of El Paso responded on 07/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Awesome
Fantastic crew!
Recommended
Tom D. from Hyundai of El Paso responded on 07/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Quality service
Service wait time is less than with morning appointments.
Recommended
Tom D. from Hyundai of El Paso responded on 07/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
FG
Frank G.
El Paso, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
Complimentary carwash
Car was more worse than before. Rims dirty and slimey. Wet spots and dripping. All glass dirty windshield cleaned with wipers
Rear left glass with white marker letters!?
Recommended
VIRGIL E. from Hyundai of El Paso responded on 07/14/2018

Hi
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
Verified Customer
El Paso, TX
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Nice people
I've always had great service.
Recommended
Nathan S., Service Manager from Hyundai of El Paso responded on 07/13/2018

Thank you for sharing.

Nathan D. Stevens
Service Manager
915-881-0300
Verified Customer
El Paso, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Excellent customer service
I have always received exceptional customer service over the past ten years I've taken my cars to be serviced. The service staff are very attentive and professional, Especially David, Tommy and Jazmin.
Recommended
Tom D. from Hyundai of El Paso responded on 07/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2017 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2018 Category: Service
Shortcuts
Failed to thoroughly conduct maintenance.
VIRGIL E. from Hyundai of El Paso responded on 07/13/2018

Hi
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
SK
Scott K.
El Paso, TX
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Good service
Add my oil changed only took less than an hour which was good I like to get in and get out
Recommended
Nathan S., Service Manager from Hyundai of El Paso responded on 07/13/2018

Thank you for sharing. We look forward to servicing your Hyundai again next time.

Nathan D. Stevens
Service Manager
915-881-0300
CG
Claudia G.
El Paso, TX
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
👍
👍
Recommended
Nathan S., Service Manager from Hyundai of El Paso responded on 07/13/2018

Thank you.

Nathan D. Stevens
Service Manager
915-881-0300