ReScore Reviews™ (123)

ReScore
Overall Rating 4.5284573/5Overall Rating 4.5284573/5Overall Rating 4.5284573/5Overall Rating 4.5284573/5rating 4.5284573
Original
Overall Rating 2.28455/5Overall Rating 2.28455/5rating 2.28455rating 2.28455rating 2.28455
90% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Naomi H. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Thank you everyone is so helpful .
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:40 AM
Santiago M. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Veloster returned quickly"
Service was great!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 05:49 PM
MARIO M. on 10/20/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not the first time"
This is not the first time communication is an issue with this department
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 12:34 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/20/2017

Thank you for speaking with me about your issue and setting an appointment for checking your vehicle. Our quick lube department is open till 8:30 during the week however we do ask that appointments be set for any concerns that would require diagnostic work. I look forward to seeing you on your appointment date.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Friendly Service Writer"
Good service from Armando Novoa!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/20/2017 10:20 AM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/20/2017

Thank you for taking the time to share and recognize Armando and the service he provided.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Gabriela K. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice place, nice pelele."
Excelent service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/20/2017 09:21 AM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/20/2017

Thank you.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Monica R. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Very professional ..
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:26 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/20/2017

Thank you.

Nathan D. Stevens
Service Manager
915-881-0300x1705
James N. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really great"
Really great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 07:55 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/20/2017

Thank you.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Melvin D. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:35 PM
Tom D. at Hyundai of El Paso responded on 10/19/2017

Thank you .

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Maurice F. ReScore Review on 10/20/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Time management is important to both parties"
Sam Clark was helpful in resolving my issues.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 11:11 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Very professional service advisors"
It seems that when yo wait for your car you get it in a timely manner. when you leave it, it takes all day.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 11:11 AM
Virgil E. at Hyundai of El Paso responded on 10/20/2017

Hi

Im sorry to hear that your experience at Hyundai was not satisfactory. an unsatisfactory experience is not typical of me and my employees, I, Virgil Esquivel, Parts and Service Director, extend my sincere apologies and I hope that if you ever need our services again that we will not disappoint. You may reach me personally at 915-881-0300 EXT 1709.

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
Janeth C. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/19/2017 07:36 AM
Tom D. at Hyundai of El Paso responded on 10/19/2017

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
RICHARD L. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai 2107 Santa Fe Scheduled Service and Hood Latch Recall"
Service efficiently completed. Recall action completed. End results were completely explained by Tommy DeArmen.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 07:33 AM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for sharing.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Ronald R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I was extremely pleased with the service provided.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 08:50 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for sharing.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Sylvia F. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All work needed was done on a timely manner. "
All work needed done on a timely manner. Thank you Mr. Esquivel & David Mora
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 07:34 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for working with us and recognizing those who provided excellent service to you.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Myra B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE REVIEW"
YOUR PEOPLE DO A GREAT JOB - EXCEPT WHEN THEY CAN'T GET THE PARTS ON TIME
NOT THEIR FAULT..
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:20 AM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for your patience while your part was ordered. We appreciate your time and service.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Great Service!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:37 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for sharing.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Kyong M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service "
My service advisor Tommy DeArman was great to work with.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 08:22 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Congratulations on your new 2017 Hyundai and thank you for recognizing Tommy and the service he provided.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great Customer Service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:21 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Alberto A. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
I went in for an oil change. They recommended new breaks after the free service vehicle Check. Went home and changed them in about 20 minutes. Thanks Hyundai.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:20 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Always happy to provide a complimentary safety check on your vehicle. If we can be of any assistance please don't hesitate to call.

Nathan D. Stevens
Service Manager
915-881-0300x1705
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good communication "
Service completed faster than last time I was here
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:20 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/19/2017

Thank you for noticing and sharing. We appreciate your time and business.

Nathan D. Stevens
Service Manager
915-881-0300x1705
GEORGE MICHAEL B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
My service advisor Sam Clark is GREAT!!!!
He’s friendly, knowledgeable, and customer service oriented!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:16 PM
Nathan S., Service Manager at Hyundai of El Paso responded on 10/17/2017

Thank you for taking the time to share and recognize Sam for the service he provided.

Nathan D. Stevens
Service Manager
915-881-0300x1705
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