Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5393 Reviews

ReScore Reviews™ (158)

ReScore
Overall Rating 4.525316/5Overall Rating 4.525316/5Overall Rating 4.525316/5Overall Rating 4.525316/5rating 4.525316
Original
Overall Rating 2.2547766/5Overall Rating 2.2547766/5rating 2.2547766rating 2.2547766rating 2.2547766
90% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Staff
Staff is very helpful.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2018 Category: Service
.
.
VIRGIL E. from Hyundai of El Paso responded on 09/20/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

AM
Armando M.
El Paso, TX
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
10 time buyer Hyundai car
My customer service was great no complaints. However sales is a different story complaints big time no customer service
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you for being part of our Hyundai family.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

SB
Sharon B.
El Paso, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
I feel the employees go out of their way to make you feel welcome.
Rick Murphy in the service department is wonderful to work with. He explains everything where I can understand. I always feel I am being treated honestly and with respect. Oscar Leeser is great.
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you so much for responding.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MG
Matias G.
El Paso, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil, Filter and Lube service
Went by without an appointment and received great service through the express service department. Will definitely return and recommend to friends. My adviser Rick was friendly and informative.
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

EM
Esther M.
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Went in for service recall
Service ok will be back in February.
VIRGIL E. from Hyundai of El Paso responded on 09/20/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

DR
David R.
El Paso, TX
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Solid Experience
Friendly, competent service
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

DC
Douglas C.
El Paso, TX
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great all around service.
As a couple with limited mechanical knowledge we really appreciate the help we received. For example, explaining the difference between different types oil for our oil change so we could choose the correct one. And recommending tire rotation and balancing. Also we were periodically updated on the progress of the work.
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

PM
Patricia M.
El Paso, TX
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil Change
Great service and very attentive
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
The people are so friendly; have known many of them for years
As usual, service was on-point and the issue was addressed correctly.
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you. 

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

EM
Elma M.
Sunland Park, NM
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Awesome service
They are always willing to help you. Answer your question.
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

DS
Donald S.
El Paso, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Attude
Excellent world class service. Your in and then out. Like a pit stop
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you very much for responding.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2014 Hyundai Accent
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2018 Category: Service
Good but slow.
The service was good. It was just really slow.
VIRGIL E. from Hyundai of El Paso responded on 09/20/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

Verified Customer
El Paso, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service
Sean provided quick service!
Tom D. from Hyundai of El Paso responded on 09/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

DG
Dwayne G.
El Paso, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
great service
great service
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JB
Jonathan B.
El Paso, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent service
I always get great customer service
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JF
Justine F.
Clint, TX
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2018 Category: Service
Ty
Thank you
VIRGIL E. from Hyundai of El Paso responded on 09/19/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

MR
Margaret R.
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
My Santa Fe
Good service!
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

RA
Raul A.
El Paso, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Fast service
Khalil at the El Paso Tx location was outstanding he told me he’d get me out fast and he kept his word out in 1hour . Oustanding customer service great personality . Thank you for making me feel important .
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
excellent work Hyundai!
I just want to express my gratitude and appreciation to all the staff and maintenance workers at Hyundai for the great honest service I receive every time I go for my car maintenance. Thank You so much to Sam and Rick for the excellent customer care and for the complimentary car washes I receive as well. Have a wonderful day.
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

EW
Erika W.
Horizon City, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
EWilli.
Hyundai of El Paso has excellent service, friendly staff that know what they are doing. I never have to wait to long while getting my vehicle serviced.
Tom D. from Hyundai of El Paso responded on 09/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso