Hyundai of El Paso

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915-881-0300
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Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5716 Reviews

5 star
75%
4 star
11%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviewsâ„¢ (168)

ReScore
Overall Rating 4.5238091/5Overall Rating 4.5238091/5Overall Rating 4.5238091/5Overall Rating 4.5238091/5rating 4.5238091
Original
Overall Rating 2.2515008/5Overall Rating 2.2515008/5rating 2.2515008rating 2.2515008rating 2.2515008
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

DC
Dulce C.
El Paso, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Awesome service, geat prices and selection of vehicles
Everyone has excellent customer service. I usually send my friends to the dealer when they are looking to buy or they need information regarding a vehicle.
Recommended
MM
Marisela M.
El Paso, TX
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Awesome work !!!
I enjoy the service they provide me will come back
Recommended
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
AM
Anthony M.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great staff
Loving the staff and how they take care of my vehicle and me as well !
Recommended
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
EO
Erik O.
El Paso, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
5-star service
Recommended
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2014 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
maintenance
good
Recommended
VIRGIL E. from Hyundai of El Paso responded on 11/17/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com
Verified Customer
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Cleaness, friendly staff
Satisfaction
Recommended
Tom D. from Hyundai of El Paso responded on 11/16/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
MA
Maria A.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Salemen should know how car function in every aspect so you can tell the buyer even if the buyer does not ask.
The service department is excellent.
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
KC
Kenneth C.
El Paso, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great service
Service advisor was very helpful and informative. Kept me informed of all services
During my wait. He also ensured that I didn't have any issues or concerns before I left.
Recommended
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Hyundai
Customer service has declined
Recommended
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you for your response.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
JW
John W.
El Paso, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great car service
Great service.
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you for being our customer.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
OM
Olga M.
El Paso, TX
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Oil change
I was not aware of the labor charge to put the windshield wipers, I would have declined and put them on myself. I thought I was getting decent wipers for the price now realizing it was including the labor making them cheaper wipers disappointed.
Recommended
Tom D. from Hyundai of El Paso responded on 11/15/2018

I will make sure that Kahlil is quoting labor on all his estimates.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
FP
Falisa P.
Horizon City, TX
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Customer Service
Customer Service has always been exceptional. My service guy Ricky Murphy has always been very professional, great attitude, and very attentive. My vehicle is always ready in a timely manner.
Recommended
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
CL
Charles L.
El Paso, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Chucks
The service at this dealership was outstanding as usual
Recommended
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you. We'll see you next time.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
KB
Kara B.
El Paso, TX
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Awesome
I was highly impressed with the service I received from Sean at Hyundai. He was super friendly and hospitable. Hyundai helped me out getting my car all fixed up and ready to go!
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
CG
Carlos G.
El Paso, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Good service
Service advisor attended us very politely and was informative
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
AV
Antonio V.
El Paso, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
awesome
customer service is awesome - Mr. Williams was very friendly and helpful
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
JC
Jose C.
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Technicians and personsl courtesy
Professional service!
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
Verified Customer
El Paso, TX
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
😊
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
KC
Krystal C.
El Paso, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The speedy and efficient service.
Sean did a great job and even kept me updated for when my car would be ready!
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you. We'll see you next time.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso
AB
Arlene B.
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good place but pricey
The employee who attended me was polite. Nice comfortable waiting area. Waiting time was ok but I was told before what it would be
Recommended
Tom D. from Hyundai of El Paso responded on 11/14/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso