Hyundai of Serramonte


Overall Rating 4.06/5Overall Rating 4.06/5Overall Rating 4.06/5Overall Rating 4.06/5rating 4.06

878 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 1.3076923/5rating 1.3076923rating 1.3076923rating 1.3076923rating 1.3076923
Original
Overall Rating 1.61538/5rating 1.61538rating 1.61538rating 1.61538rating 1.61538
76% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They did some free service on my car"
I did the recall works but one recall work didn't have the part so I need to go again
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 04:45 PM
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Felicia C. at Hyundai of Serramonte responded on 02/18/2018

Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please feel free to call me at 650.488.2890. Have a wonderful day!

Felicia

Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Everyone was very nice. The shuttle drivers were very polite and friendly without being intrusive. I Enjoyed my ride.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:30 PM
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Felicia C. at Hyundai of Serramonte responded on 02/18/2018

Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please feel free to call me at 650.488.2890. Have a wonderful day!

Felicia

Claudia W. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable service writer"
Knowledgeable service writer Oscar. Great and prompt response
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:10 PM
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Felicia C. at Hyundai of Serramonte responded on 02/18/2018

Hello Claudia Washington,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please feel free to call me at 650.488.2890. Have a wonderful day!

Felicia

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Job completed on time
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 10:05 AM
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Felicia C. at Hyundai of Serramonte responded on 02/14/2018
Hello,

Thank you kindly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Ronald L. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job for warranty work"
Things work very well for me
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 08:31 PM
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Felicia C. at Hyundai of Serramonte responded on 02/14/2018
Hello Ronald Li,

Thank you kindly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Frank F. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Frank"
Got me in and out with a service and tire rotation in a matter of one hour good job
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 11:05 AM
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Felicia C. at Hyundai of Serramonte responded on 02/14/2018
Hello Frank, 

Thank you kindly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Staff was very friendly and informed of recall items, which i was not aware of
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/11/2018 06:12 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Carol W. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out in about an hour."
Great customer service. Car wash and vacuum are always welcome!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/10/2018 10:51 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello Carol Winn,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy and convenient"
The car needed a few other maintenance needs during our oil change. We were able to communicate over text and they had the car ready for us the next day. We saved so much time trying to play phone tag to agree to the additional items we knew we would need. Thanks for making things easy!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/10/2018 11:23 AM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, polite and knowledgeable staff."
It was easy to schedule an appointment online. The staff was polite and knowledgeable about my car and the devices required. And the service was fast!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/10/2018 07:19 AM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Chunlan C. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/09/2018 06:45 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello Chunlan Chen,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Wonderful fast service as always
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/08/2018 04:49 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Cecila W. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marshall was awesome"
Although the cost of the service was more expensive than I expected, and the wait time was much longer than anticipated, Marshall did a great job with aiding me with different pricing options and setting me up quickly with a shuttle home. I really appreciated that he was very patient and kind when answering my questions.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/08/2018 04:13 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello Cecila Wong,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
We brought our Sonata in for a recall inspection. Everyone was very pleasant and efficient. We also got a complimentary car wash to finish our visit. Very nice!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/08/2018 04:09 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Great speed and service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/08/2018 10:06 AM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello, 

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Lupe A. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall "
Very professional
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/07/2018 05:05 PM
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Felicia C. at Hyundai of Serramonte responded on 02/12/2018
Hello Lupe Arenas,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"S Shwartz"
Fast, good service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/06/2018 05:48 PM
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Felicia C. at Hyundai of Serramonte responded on 02/07/2018
Hello,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Kathryn B. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Efficient and Honest"
I was very pleased with how quickly my recall repairs were done, how courteous everyone was, and the fact that they washed and vacuumed my car when I hadn't had to pay for the recall repairs was frosting on the cake. I love Hyundai! I love my car A LOT, and the service center is really great!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/06/2018 05:08 PM
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Felicia C. at Hyundai of Serramonte responded on 02/07/2018
Hello Kathryn,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Joe S. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Excellent customer service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/06/2018 12:28 PM
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Felicia C. at Hyundai of Serramonte responded on 02/07/2018
Hello Joe,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Constance O. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Really good customer service, they dropped me off to do some shopping while my car was being serviced and washed it too.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/06/2018 12:19 PM
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Felicia C. at Hyundai of Serramonte responded on 02/07/2018
Hello Constance O'connor,

Thank you for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, please call 650.451.5841. Have a wonderful day!

Felicia
Displaying Review 1 - 20 of 878 in total