Overview

Overall Rating 4.17/5Overall Rating 4.17/5Overall Rating 4.17/5Overall Rating 4.17/5rating 4.17

1302 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
Original
Overall Rating 1.73333/5rating 1.73333rating 1.73333rating 1.73333rating 1.73333
79% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


Verified Customer
San Francisco, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
First visit, so far so good...
I like the rep seems like pretty attentive.

MB
Manuel B.
San Francisco, CA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Fast fix
Transmission went out fixed it quick and gave me a rental and it worked out great
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Manuel, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


RT
Ronald T.
Daly City, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
the service was excellent and I am very satisfied thanks
The staff was very courteous and friendly
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Ronald, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


Verified Customer
San Francisco, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Service
Sometimes it gets crowded. Appt is usually necessary unless you’ve got time to wait.
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


YC
Yanyi C.
San Francisco, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Nice
The service
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Yanyi, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


MG
Mark G.
San Mateo, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Customer service and prices
Jessica was great to work with, she was able to have my car ready for me earlier than expected and saved me money too.

Thanks, I’ll be back for my next service

Mark
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


JK
Jonathon K.
Belmont, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Courteous Staff and very helpful
In my experience, the staff at Serramonte parts and service were extremely helpful, very professional and should be looked at as an example of customer service for other dealerships to follow. Will definitely be returning and would highly recommend servicing at this location. Thank you!!!
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Johnathon, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


JP
Jeremy P.
Daly City, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast and efficient service!
Wesley was great! Very friendly and professional. Lots of space inside the waiting room which was great. From beginning to end. A+++++
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Jeremy, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


SK
Steven K.
San Francisco, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Making it easy to get service
Thanks for all you do to make it easy to get my car serviced even in a busy week. Your program to offer rides to work locations in the area is much appreciated... and everything was ready on time as promised.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Steven, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


Verified Customer
San Bruno, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Warranty Service
Completed fast. Nice people.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


NM
Norma M.
San Bruno, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly excellent work
I do recomend.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Norma, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


KR
Kimberly R.
Burlingame, CA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Jennee was fantastic! Professional, efficient, attentive and kind!
Great service experience and so grateful for the free car wash!!!
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Kimberly, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


CR
Carmen R.
Burlingame, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly , and very efficient
Victor the suttle driver is a kind and knowledgeable person, so is the service writer lady.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Carmen, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


KK
Kaitlyn K.
San Francisco, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Quick and Easy
It’s seamless to come in, get a recall fixed, then leave. They also wash your car at the end, which is nice. One thing that stands out about this location is that the employees update you throughout the servicing of your car, so that you aren’t sitting in the waiting area wondering when you might be done. Thanks for the great service!
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Kaitlyn, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


Verified Customer
San Francisco, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great experience
Had to come in for same day service and was able to get everything handled within a few hours. Great customer service!
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


DN
Daniel N.
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Motivated workers thanks for your service
Problem solvers
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello Daniel, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


Verified Customer
San Francisco, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Hyundai of Serramonte Accomodated My Special Needs
Hyundai of Serramonte Service accommodated the fact that I could not bring my car in for servicing. After talking to the Manager, George, he arranged for Victor to pick up my car have the work done and bring it back to me.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


Verified Customer
San Bruno, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
help
Thanks Israel for his help.
Felicia C. from Hyundai of Serramonte responded on 11/09/2018

Hello, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


RH
Reygo H.
San Bruno, CA
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Accommodation
The new service staff is excellent. You can feel they are there to serve and help you and not to make it hard for you or scam you of unnecessary job repair.
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Reygo, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841


CC
Canavan C.
Millbrae, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
They are very polite and personable.
Mark greeted me and help me get started in a timely manner. Very nice and personable and paid attention to my needs. I got a complimentary car wash. Yay! My car was ready when he said it would be and then he got me on the road in a timely manner as well. I wouldn't go anywhere else! I love my Hyundai!
Felicia C. from Hyundai of Serramonte responded on 11/12/2018

Hello Canavan, 

Thank you kidnly for your feedback. Your opinion and suggestions matter to us. We hope to see you on your next service. If you have any questions or concerns, kindly give me a call or text back at 650.451.5841. Havea wonderful day!

Felicia Calimlim
Customer Relations Manager
felicia.calimlim@hyundaiserramonte.com
650.451.5841