Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

666 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


CC
CHIP C.
Reno, NV
Subaru Impreza Sedan (Natl)
Verified Customer
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03/19/2019
Service Excellence Continued!
Independent Auto continues to deliver prompt, fair auto repair! From the front office to all the mechanics we appreciate the consistent service we always get! Thanks for being there!!

BD
BEN D.
Sparks, NV
Subaru Outback
Verified Customer
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03/13/2019
Excellent service
Very knowledgeable, true quality workmanship

JM
Jane M.
Sparks, NV
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Jane said they were excellent and more than helpful.
This review was collected via phone interview by Customer Research Inc.

JF
Jon F.
Reno, NV
Jeep Grand Cherokee
Verified Customer
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03/08/2019 Category: Service
Jon said the staff always do good work. They're good, quick, fair, friendly and solid. His suggestion was to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

FN
Frank N.
Sun Valley, NV
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Frank said the service was good.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
Reno, NV
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great service
Great service with regular service to get ready for a long road trip, all was OK and ready to go,

CD
CHRIS D.
Sparks, NV
Toyota Avalon
Verified Customer
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02/28/2019
New tires and service on Avalon
Brought Avalon in for oil and filter service and new tires and alignment, also to check for knock sensor. Work finished in one day. great job and info on knock sensor-expensive replacement, will do later. You guys are always the best-finishing the work in a timely manner and diagnosing future needs. Thanks again, Chris and Pattie....

TS
TED and VICKIE S.
Reno, NV
Subaru Legacy Sedan
Verified Customer
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02/23/2019
Door Window Switch Repair
Once again service was very friendly, fast, and done to my satisfaction. Thanks Independent Auto!!!

KD
Kallie D.
Reno, NV
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Kallie said she loves this business.
This review was collected via phone interview by Customer Research Inc.

VA
VICKI A.
Reno, NV
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Reliable workmanship.
No comments necessary.

DK
DICK and KATHY K.
Sparks, NV
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
2009 Subaru Forester
We have been going to Independent Automotive for almost 20 years, and have always been impressed with their quick diagnosis and repairs. On our first Subaru, the Reno Subaru dealer diagnosed our Legacy wrong. they said we had to replace the alternator, A.C. unit, and all the belts and pulleys because of a noise. In less than 2 minutes, Ken, the owner of Independent Automotive, looked under the car and and said it's the water pump ( the one thing Reno Subaru wasn't going to replace). Honesty and integrity is one thing that is lacking in many businesses, so it is very valuable to us when you find one.

DK
DICK and KATHY K.
Sparks, NV
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
1999 Subaru Legacy
Independent Automotive has always had quick reliable service.

JG
JONATHAN G.
Reno, NV
Subaru Forester
Verified Customer
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02/13/2019
Great service!
Glad that I found a place that specializes in Subaru. I've had nothing but great service, and good vibrations from the people here. I wouldn't think of taking my 2007 Subaru anywhere else...

NS
Nick S.
Reno, NV
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Nick said he always receives excellent service, and the staff look the vehicle over then they make recommendations.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Reno, NV
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Greg said the business always takes good care of his vehicles and they are amazing.
This review was collected via phone interview by Customer Research Inc.

PQ
Patrick Q.
Reno, NV
Subaru Legacy Wagon
Verified Customer
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02/01/2019 Category: Service
Patrick said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

BS
BILL S.
Sparks, NV
Subaru Legacy Sedan (Natl)
Verified Customer
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01/25/2019
Difficult problem
Went in with a difficult fuel problem and they troubleshoot the problem and did a good job in fixing it, and saved me some money along the way.

AC
Amos C.
Reno, NV
Subaru Impreza Sedan
Verified Customer
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01/24/2019 Category: Service
Amos said the staff was personable and got him in and out in a timely manner,
This review was collected via phone interview by Customer Research Inc.

KF
KEVIN F.
Crystal Bay, NV
Subaru Forester
Verified Customer
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01/23/2019
Little Slow
You guys do great work and we will keep coming back. We are driving down from the lake because we trust you. However normally when I get an oil change whether dropping off or waiting I usually get the car back within an hour or two. This is based on multiple shops. I know you guys are busy but I needed the car back a little sooner. I hope this helps.

RM
ROXANNE and MICHAEL M.
Sparks, NV
Mitsubishi Galant
Verified Customer
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01/22/2019
Always honest
My family has been using Independent Auto for years and always receive awesome service. The customer service is excellent and they’re always honest.