Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

603 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


MF
Meredith F.
Reno, NV
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Meredith said the staff was quick, and accommodating. They got her right in and done and at no charge as she bought her tires their.
This review was collected via phone interview by Customer Research Inc.

PJ
PHIL J.
Incline Village, NV
Nissan Frontier
Verified
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09/17/2018
Marvelous as usual
My truck needed a differential that is sold only AND at a very HIGH price by Nissan. Ken spent a significant amount of time researching the part before he found a suitable replacement at a fair price. Barely took the crew a day to fix it and evaluate the repair before truck was returned to me.
Independent Auto sets a high standard for shop work. Even though I live 40+ miles from the shop I still maintain them as my NUMBER One auto repair for all 4 of our vehicles. Would I recommend? ALWAYS!

Verified Customer
Sparks, NV
Subaru Forester (Natl)
Verified
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09/13/2018
Love Independent Auto!
Ken and Jesse and the other guys at Independent Auto have worked on my Subarus for years. I’ve always felt they told me truthfully what was wrong with my car and didn’t recommend unnecessary work. They do the job right the first time. I’ve been very satisfied with them and wouldn’t trust my car to anybody else.

AG
ANDY G.
Sparks, NV
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Best service
Best customer service ever! We won’t take our vehicles anywhere else. Great communication, truly care about their customers and give top notche service

CC
CHIP C.
Reno, NV
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Going beyond!
Once again, my hats off to the crew at Independent Auto. I have close to 250,000 miles on the 04 Subaru and slowly but surely parts have been in need of replacement. The other day I found my self in a situation where my car died in the middle of the day and I had no way to get a ride or get the car to Independent Automotive. After a call to the shop, Les was able to find me, get the car started and follow me back to the shop. I could have called AAA and gone through that process but no, the guys at Independent were able to get to me quickly, diagnose the problem and nurse me back to the shop. This level of service is truly going beyond what is typically offered.
Thanks guys!! you have been servicing our cars for over 20 years and continue to perform beyond expectations!!

Verified Customer
Sparks, NV
Toyota Camry
Verified
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09/06/2018
Clear honest communication
I found this business by accident. I was looking for a place nearby in a hurry. They were busy but still fit me in. Also, they didn’t try to charge me for work that didn’t need to be done. Very affordable as well.

KO
Karen O.
Sparks, NV
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
Karen said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DC
DANNY C.
Reno, NV
Toyota Prius c
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Excellence
They consistently provide excellent service and they're great communicators.

SC
STEVE C.
Reno, NV
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Prompt, efficient service
Diagnosed and resolved an unusual problem

MS
Mariah S.
Loyalton, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Mariah said she would recommend this business for service because her mother has been using them, and now she is.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sparks, NV
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Kind, Friendly and trustworthy
Ken and Jesse always do a great job. They always do as they say and make honest, good recommendations to make sure your car is well taken care of.

KF
Kevin F.
Crystal Bay, NV
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Kevin said the business was very professional and quick. They were honest with the pricing and they answered his questions.
This review was collected via phone interview by Customer Research Inc.

NS
Nicholas S.
Reno, NV
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Nicholas said this business is really nice, helpful and knowledgeable in what they do.
This review was collected via phone interview by Customer Research Inc.

JP
Jonathan P.
Sparks, NV
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Jonathan said that they did a good job,
This review was collected via phone interview by Customer Research Inc.

PT
PAUL T.
Sparks, NV
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Smog test repair
Great service! They are so busy because they are so good, but they managed to squeeze me in and do all the necessary repairs so the car could pass the smog test. Wonderful service!

TM
Teri M.
Reno, NV
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Teri said the staff was honest and they got the job done really quick.
This review was collected via phone interview by Customer Research Inc.

CM
Cathy M.
Sparks, NV
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Cathy said this business was very nice and they worked her in.
This review was collected via phone interview by Customer Research Inc.

SB
SARAH B.
Reno, NV
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
LOF Maintenance
The friendly professional service on my Suburb was very appreciated. My car was services in a timely manner and I have confidence that it was done correctly and I don't have any worries.

TH
Tony H.
Sparks, NV
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Tony said the staff gives him really good service every time he goes in there.
This review was collected via phone interview by Customer Research Inc.

TD
Todd D.
Reno, NV
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Todd said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.