Independent Automotive Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

527 Reviews

100% Would Recommend
Latest Review 2 days ago
MARGO S. on 02/22/2018
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"Thorough evaluation"
Brought my 2012 Nissan in for an oil leak and routine maintenance. Thought the oil leak would be the spendy problem. But, Independent came across a huge problem that Nissan left apart on my car. They were thankfully able to fix it for less than quoted. I’m already making appointments for my husband and daughters vehicles. Thank you Independent Automotive.
Vehicle: Nissan Rogue
Service Date: 02/07/2018
Review Created: 02/22/2018 08:39 AM
DOROTHY P. on 02/22/2018
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"Best Auto Repair Shop in town !!!!"
Ken has ALWAYS run a good Clean & most of all HONEST shop !!!! Work is always done right the first time .
Vehicle: Mercury Grand Marquis
Service Date: 02/20/2018
Review Created: 02/22/2018 04:55 AM
JOHN U. on 02/19/2018
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"Good Place"
Petty Fast service, quality work. It seems they can take care of most vehicle repairs.
Vehicle: Chevrolet TrailBlazer
Service Date: 02/16/2018
Review Created: 02/19/2018 10:16 PM
Janet B. on 02/19/2018
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Janet said she would recommend this business for service.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/15/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Dave S. on 02/19/2018
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Dave said the business did a good job. He will definitely return when he needs service.
Vehicle: Subaru Legacy Sedan
Category: Service
Service Date: 02/15/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
DANNY C. on 02/16/2018
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"Honest mechanics."
Fast, efficient and honest. Good communication and friendly service.
Vehicle: Subaru Outback
Service Date: 02/14/2018
Review Created: 02/16/2018 07:55 PM
Kasey C. on 02/16/2018
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Kasey said the service was very good. The employees went above and beyond.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 02/13/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Teri M. on 02/16/2018
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Teri said she trusts the staff. They do everything they say they will do, as well as do good work in a timely manner. They are priced fairly.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/08/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Gregory M. on 02/06/2018
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Gregory said the staff are personable and friendly.
Vehicle: Nissan Titan
Category: Service
Service Date: 02/01/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
MARY LOU S. on 01/31/2018
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"Always Good Service!!!! "
Yesterday stopped in because my key remote was not working. Ken had the batteries changed within five minutes I was out the door. Can't get any better service than that!!!
Vehicle: Subaru Outback
Service Date: 01/30/2018
Review Created: 01/31/2018 08:46 AM
Guillermo R. on 01/31/2018
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Guillermo said the same noise he took it in for came back. He still had to pay the same amount.
Vehicle: Subaru Forester (Natl)
Category: Service
Service Date: 01/25/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
KURT O. on 01/30/2018
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"check engine light on "
The check engine light came on when I was driving home from Independent Auto.
Vehicle: Ford Mustang
Service Date: 01/25/2018
Review Created: 01/30/2018 09:36 AM
Jessy C. at Independent Automotive Inc responded on 01/30/2018

Hey Kurt.  Unfortuantly with the type of rodent damage that light will continue to be an issue.  Please swing by antime so we can take a quick look.  
Thank you.

Andy G. on 01/26/2018
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Andy said the service was good. Ken and Jesse are the best employees.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 01/19/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
DEVEN H. on 01/25/2018
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"Pre Purchase Inspection"
Many thanks for squeezing in my PPI on the same day I called. Very much appreciated.
Vehicle: Subaru Legacy Wagon
Service Date: 01/23/2018
Review Created: 01/25/2018 04:21 PM
CHERYL K. on 01/23/2018
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"Great service and communication "
I am new to Reno and someone online told me about Independent auto. The clutch had gone out on my car and I didn't want to just take it anywhere. Called then up they recommended a tie company and they got me all fixed up. Now I have an auto shop for all my future needs. Thanks Ken for helping a gal out.
Vehicle: Subaru Outback
Service Date: 01/19/2018
Review Created: 01/23/2018 07:55 PM
FORREST(FROSTY) G. on 01/23/2018
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"Old school service."
Ken and his crew always do the best work. When I called in for an appointment, they already had notes from my last visit. They knew what parts would be needed and the time frame to fix my truck. They scheduled a time that was convenient for me to be able to leave it overnight. Ken called me twice with updates. The final cost was less than quoted as they realized that a couple of part weren't worn out. They don't replace things just to make more money. Independent Auto will take care of your auto needs quickly and honestly.
Vehicle: Dodge Pickup
Service Date: 12/06/2017
Review Created: 01/23/2018 06:52 AM
Jonathan G. on 01/19/2018
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Jonathan said he was satisfied with the service.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/16/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
ERIN S. on 01/16/2018
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"Promptness of repair"
I had been told of the company by my office manager, Robert Bruenner, years ago, and I just happened to bring my car to you. Your business was also recommended by my sister who has owned Subarus in the past. I plan to keep my Subaru for a few more years and wanted to get a baseline check of everything. Thank you. ERIN
Vehicle: Subaru Outback
Service Date: 01/11/2018
Review Created: 01/16/2018 09:56 AM
JOE C. on 01/13/2018
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"Hooked on Independent Automotive"
A good friend of mine told me to take my ‘93 Impreza to Independent Automotive when it needed it’s timing belt replacement. That was back in 2009. Since then, I’ve been back many times. Roters and brakes, air conditioning replacement, tuneups, wheel bearing replacements and most recently I brought my 2017 Impreza in for service. I have alway been satisfied with their service and repairs.
Vehicle: Subaru Impreza
Service Date: 01/08/2018
Review Created: 01/13/2018 07:11 PM
Dick K. on 01/12/2018
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Dick said the staff was thorough and got his vehicle in for service as quickly as possible. The price was fair.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 527 in total