Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

175 Reviews

100% Would Recommend
91% Business Response
Latest Review 8 days ago

Reviews


RO
RICK O.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
2016 Volvo S80
Paul did the work well and was finished as promised. Great job!!!!!!!

YJ
YVONNE J.
Bakersfield, CA
Volvo C70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019
Customer service awesome
I have been using their service now for years with 2 of my cars. They are very kind and knowledgeable. And the prices are good. Quality work and service.

CB
Claus B.
California
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Claus said the business always does a great job.
This review was collected via phone interview by Customer Research Inc.

TG
TERRI G.
Taft, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
They do what your car needs.
You actually get to talk to the person that works on your car. There is no Service Manager between you and the mechanic. I've always been very satisfied with the service I've received from Independent Volvo.

DE
Denise E.
California
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Denise said the staff did a great job. They took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

LB
LINDA B.
Bakersfield, CA
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
GREAT, PROMPT SERVICE
These are honest, courteous professionals who always provide prompt, quality service.

DB
Dean B.
Bakersfield, CA
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Dean said he has always enjoyed them and they do great work.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/29/2019

Thank you Dean its always a pleasure doing business with you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JJ
Jose J.
Bakersfield, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Jose said the staff were very helpful, knowledgeable, and willing to help.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/29/2019

Thanks Jose.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

EM
Elizabeth M.
Bakersfield, CA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Elizabeth said the customer service is always really nice. She said the staff are always helpful and very thorough.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/23/2018

Thank you very much the kind words.I appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GE
Gail E.
Bakersfield, CA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Gail said she has used this business for a long time and she thinks Paul and his staff do a great job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/19/2018

I think you are great to.Thanks Gail.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Leland said when the staff quoted him a price, he double checked and it was a fair price. They're pretty fair with him, they get the job done and get it done right.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2018

Thanks again Leland.Always appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JO
Javier O.
California
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Javier said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Javier.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BA
Bryan A.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Bryan said the business did a good job and quickly. He would recommend them to other people.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Bryan for the review we appreciate it.Thank you for your business.  

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DH
Dolly H.
Shafter, CA
Volvo 940
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dolly said this business met her needs very nicely.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/26/2018

We are glad we could help,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MO
Mark O.
Bakersfield, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Spoke with Carol. She said the service was excellent and the staff was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/23/2018

Thank you Carol and Mark.Thank you for your business. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RH
RUSS H.
Bakersfield, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Superior Service
My experience with Independent Volvo has always been a five start event. Courteous, professional and accommodating, the staff makes the customer #1 with solid advice and honesty that is beyond compare. Most service departments in dealerships makes a customer feel like part of an assembly line. Independent Volvo makes the customer feel like they are the only priority.
Paul S. from Independent Volvo responded on 10/03/2018

Thank you Russ we always appreciate your business and thank you for being a great customer of Independent Volvo.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KS
KARIN S.
Bakersfield, CA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Nice guys!
Good shop with nice staff. I appreciate they show you parts and explain things. Paul and Jose are two customer friendly mechanics. I like that you can talk to the person who worked on your car.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Karin we really appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AF
ALEXIS F.
Bakersfield, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
We take alll our vehicles to Paul for great service.
Paul S. from Independent Volvo responded on 09/19/2018

Thanks for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MF
Mark F.
Bakersfield, CA
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mark said that he was happy with his service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Mark.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DE
DAN E.
Arvin, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Keeping Old Volvos on the Road
By switching to Independent Volvo a few years ago, I have been able to economically keep my 2004 XC90 running like a champ and out of the scrap heap.
Paul S. from Independent Volvo responded on 09/19/2018

Once again Dan,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

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