Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

167 Reviews

100% Would Recommend
94% Business Response
Latest Review 20 days ago

Reviews


RS
RICARDO S.
Bakersfield, CA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Sharp service
good and sharp as usual, I like the service remainders sent by email, those help to keep me on track with the service schedule.
Paul S. from Independent Volvo responded on 11/20/2017

Thank you Ricardo we will continue to our best.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Leland said this business was very efficient, thorough, and polite. They know their business.
This review was collected via phone interview by Customer Research Inc.

DE
DAN E.
Arvin, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Experience Counts
Independent Volvo does a great job of getting to the heart of the problem.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you very much Dan.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KN
Keir N.
Bakersfield, CA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Keir said the facility was thorough with the service. He received good experience. He likes doing business with them. The facility is nice.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

Thank you Keir we appreciate the business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JJ
James J.
Bakersfield, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Spoke with Jean. She said she has taken her vehicle to this business for 12 years. She always receives good service, Paul is a nice guy and fantastic.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

We appreciate you as a customer.Thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KJ
Kaleb J.
Bakersfield, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Kaleb said the facility was trustworthy. His vehicle was fixed in a timely fashion. They were professional and straightforward.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

Honesty is always important.Thanks Kaleb. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

IM
ISABEL M.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
from little work to big work, volvo independent can take care of it
Paul, don't let go of your right hand, he is very helpful.
Paul S. from Independent Volvo responded on 11/06/2017

Understood Isabel,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SR
SANDY R.
Tehachapi, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
These guys can fix it right.
I had a funny sound in my Volvo, so I took it quickly to Independent Volvo. It was bearings worn out in the front axle. They fixed it in a couple hours while I waited. These guys are the best! I was then on track for my weekend.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you and i'm glad we could help.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

TG
TERRI G.
Taft, CA
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Big Problem valve job
A broken belt caused a broken timing belt. Which led to a massive valve job. Paul and Jose kept me informed on the status of the job, and the costs. Which when I received the bill was not a surprise.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you for your business Terri.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RS
RICARDO S.
Bakersfield, CA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
I trustfull and realible auto repair shop
as alway, clear with cost at front, sharp with the work delivery...
Paul S. from Independent Volvo responded on 09/22/2017

Thank you Ricardo,always a pleasure.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GA
GLADYS A.
Bakersfield, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
ASAP Service
I had a brake sensor replaced and a regular service. They accommodated me very quickly. Thanks guys.
Paul S. from Independent Volvo responded on 09/22/2017

Once again thank you for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

EJ
ELIZABETH J.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2017
Independent Volvo--Absolute Best Choice in Bakersfield
They are fair, the prices reasonable, they are efficient--and the work is always done in a timely fashion. I must say that Paul and his associate are friendly and genuine. One never gets the feeling that one is being gouged. Compared to the other Volvo place in town--Independent Volvo is far and away the better all-around choice. Thank you Independent Volvo! Elizabeth
Paul S. from Independent Volvo responded on 09/22/2017

I appreciate everything you said and i plan to get better. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AM
Adelia M.
Bakersfield, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
Adelia said that the staff is dependable, and they offer good comprehensive service that is full and complete. They have a family atmosphere with very good customer service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/22/2017

Thank you Adelia.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MC
Mary C.
Bakersfield, CA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Mary said she had no problems with the business.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/13/2017

I appreciate your business.Thank you Mary.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AF
Allison F.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Allison said the employees are very fair. They are knowledgeable and they do good work.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/13/2017

Thank you for the kind words Allison.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

CB
Claus B.
California
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Claus said this business was prompt and reasonable.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/13/2017

Thanks Claus as always.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SR
SANDY R.
Tehachapi, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017
Independent Volvo Guys are the BEST
As always my 2007 Volvo was serviced with a smile. Paul and Jose always know the problem and fix it. Thank you for your great service.
Paul S. from Independent Volvo responded on 08/31/2017

Thank you once again Sandy. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

PW
Paul W.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Paul said the only thing the business could not do was a software update.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/22/2017

Paul,thank you for the review.We now do software downloads. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

NP
NICK P.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
In and out
Thanks Jose for knowing that I needed a fuel pump and fixing it in one day!
Paul S. from Independent Volvo responded on 08/30/2017

You are very welcome Nick.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SF
SCOTT F.
Bakersfield, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017
Great service!
Paul and Jose completed my oil change quickly
Paul S. from Independent Volvo responded on 08/29/2017

Thanks again Scott for taking the time to write the kind words.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

Displaying Review 81 - 100 of 167 in total