Reviews
JM
JACKIE M.
Middletown, DE
Hyundai Accent
Verified
Grateful!
We are a family who keeps our vehicles a very long time and if it weren't for Jim and Doug and Integrity Auto Repair, we couldn't do it. We have recently had a major repair done on an older vehicle and we couldn't be happier with the outcome. We wouldn't go anywhere else. Trust is everything and we trust and appreciate Integrity Auto.
Recommended
Jim B. from Integrity Auto Repair responded on 05/25/2018
Always happy to Help Jackie
SP
Sonny P.
Middletown, DE
Chrysler Sebring Sdn
Verified
Sonny said Jim took good care of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
Mike H.
Middletown, DE
Ford Police Interceptor
Verified
Mike said service took longer than expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
AK
Andrew K.
kirkwood, DE
Chevrolet Blazer
Verified
Andrew said staff were quick, professional, and the prices were good.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Maria B.
Middletown, DE
Honda Accord
Verified
Maria said Jim and Doug were wonderful mechanics at this business. They have always take care of her.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
Alexandra C.
Wilmington, DE
Subaru Impreza Sedan
Verified
Alexandra said the employees were friendly. They provided honest service. They took her vehicle in immediately. The service was completed fast.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DON B.
Middletown, DE
Toyota RAV4
Verified
Integrity indeed
Great service and easy to talk to to understand any issues
Recommended
Jim B. from Integrity Auto Repair responded on 04/24/2018
We are glad to be of service
BW
Bill W.
Middletown, DE
Pontiac Grand Prix
Verified
Bill said he was completely satisfied with his entire experience at the business from start to finish.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/24/2018
Thanks for the input!
AD
Andrew D.
Bear, DE
Oldsmobile Silhouette
Verified
Spoke with Ruth. She said the service was fast, the staff was accommodating, and the service was completed on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/24/2018
Thank you Ruth
RW
Robert W.
Bear, DE
Mitsubishi Endeavor
Verified
Robert said he got what he expected and he was taken care of.
Recommended
This review was collected via phone interview by Customer Research Inc.
NM
Novah M.
Delaware
Toyota Highlander
Verified
Novah said the prices were very competitive and the mechanic explained everything to her.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/21/2018
Thank You Novah. Our Pleasure
BJ
Beverly J.
Middletown, DE
Honda Accord Cpe
Verified
Spoke with Jillian. She said the employees were accommodating. They provided affordable service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/21/2018
The Johnson Family is part of the family
SP
Sal P.
Middletown, DE
Awesome job by a bunch of awesome guys
These guys are very fast and professional and very reliable I recommend these guys to everybody that needs to get the car worked on
Recommended
BB
billie b.
New Castle, DE
Ford Pickup
Verified
Great Service
As always, Jim delivers great service and gets done pretty quickly. I was concerned with the noises coming from the undercarriage and he was able to tell me the problems the front end had and get it fixed that afternoon. I won't take my truck to anywhere else, not even for an oil change because I know Jim charges better and only does what is necessary to fix the problem. I am definitely a loyal customer.
Recommended
JO
Joey O.
Delaware
GMC Savana Special
Verified
Joey said they did a great job on his vehicle at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
CE
Carl E.
Middletown, DE
Ford Crown Victoria
Verified
Carl said the business is efficient, on time, and they stayed within his budget.
Recommended
This review was collected via phone interview by Customer Research Inc.
LR
lewis r.
Bear, DE
Chevrolet Malibu
Verified
Over priced
My car almost caught on fire because they left a towel on the engine, and I saw smoke coming from the hood and pulled it out in the Nick of time. They said "oh, I will talk to the shop about it" . If it were business, I would have acted a little more concerned, and handled it a lot better.
Jim B. from Integrity Auto Repair responded on 09/29/2016
I again apologize for the situation. This was a 1 time occurrence. The technician was reprimanded and the shop foreman has addressed the concerns and handled appropriately.
V
Valued Customer
Saint Louis, MO
GMC Savana
Verified
great
great
Recommended
CR
Charles R.
Middletown, DE
Acura 3.2TL
Verified
Charles said he really enjoys the service. They are reliable and fair.
Recommended
This review was collected via phone interview by Customer Research Inc.
JF
Jeff F.
Middletown, DE
Verified
Jeff said they got the work done, they solved the problem and everything's working fine.
Recommended
This review was collected via phone interview by Customer Research Inc.