Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

270 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


TJ
Tony J.
New Castle, DE
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Timely servicd
My vehicle was bought in diagnosed and serviced within 2 days and now I'm taking my daughters car in for repair.

MC
Manuel C.
Wilmington, DE
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Manuel said this business offered great customer service. Everything was done on time, and handled well.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Bear, DE
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Daniel said he was very pleased with the work performed. They were able to reset a dashboard light at no added cost.
This review was collected via phone interview by Customer Research Inc.

GM
Gorton M.
Middletown, DE
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Gorton said this business did exactly what he wanted done. They are true professionals.
This review was collected via phone interview by Customer Research Inc.

GM
Gonzalo M.
Delaware
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Gonzalo said they do a good job, with no complaints. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

SJ
Sharon J.
Middletown, DE
Toyota MR2 Spyder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Sharon said the business works with her for her service needs.
This review was collected via phone interview by Customer Research Inc.

JM
JACKIE M.
Middletown, DE
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Letting Go
Took my 20-year-old van to Jim to get an estimate. We knew it would likely be the last time as the van had some issues and that the van was on its last days. Someone else could have taken advantage of a situation like that and billed a lot for the estimate or talked me into doing the work. This would never happen at Integrity and it didn't. While I am sad to to say goodbye to the van, I am now donating the van to charity. Jim has kept my van on the road a lot longer than anyone else would have been able to and he was always so fair about his billing over the past decade. We will never go anywhere else. Honesty and ethics are so important in the world we live in and Jim has never been anything but a stand up guy. Good sense of humor too! Thanks Integrity.

WG
William G.
Newark, DE
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
William said everything was great.
This review was collected via phone interview by Customer Research Inc.

JO
jasmine o.
Bear, DE
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Business with Integrity
I rate Integrity Auto Repair a 5/5 because they are a group of workers with much integrity. They are honest, friendly, and most importantly care about your vehicles condition. They ordered my parts and the delivery was fast. The leadership is very organized and professional. This won't be the last time I visit and use there services.

BL
Brittney L.
Delaware
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Brittney said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CJ
CHARLIE J.
Bear, DE
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great work at a great price.
I recently had quite a bit of work done to my older model truck (1996 F250). Given the huge undertaking I asked of these guys I think they were prompt, very fairly priced, and everything was done to my complete satisfaction.
Since I found them this is the only place I will take my truck to for repairs and/or service.
Gentlemen, thank you so very much for great and friendly service.

CR
Charles R.
New Castle, DE
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Charles said it's very good service. He had his vehicle serviced at this business 2 weeks ago, and the service light came on. He brought the vehicle back this morning, they did a diagnostic, came through with the issue, ordered a new part, and got it fixed today. He is very satisfied.
This review was collected via phone interview by Customer Research Inc.

AN
Addy n.
Redford Charter Township, MI
Chrysler 200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Addy said she had to bring the vehicle back, because the wheel ended up coming out of line, because one of the parts didn't fit her vehicle properly. Also, the wheel well cover was ripping off and rubbing on the wheel.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 06/14/2018

Thanks for the response Addy, however as I explained, the part was supplied by you, the part was correct but it actually broke at a weld causing fallure. We supplied a new part and fixed the car at no cost, despite the fact that it was not our responsibility to warranty the part that you provided.


MK
Mike K.
Carpentersville, IL
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Mike said the staff were fast, personable, and friendly.
This review was collected via phone interview by Customer Research Inc.

JM
JACKIE M.
Middletown, DE
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Grateful!
We are a family who keeps our vehicles a very long time and if it weren't for Jim and Doug and Integrity Auto Repair, we couldn't do it. We have recently had a major repair done on an older vehicle and we couldn't be happier with the outcome. We wouldn't go anywhere else. Trust is everything and we trust and appreciate Integrity Auto.
Jim B. from Integrity Auto Repair responded on 05/25/2018

Always happy to Help Jackie


SP
Sonny P.
Middletown, DE
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Sonny said Jim took good care of him.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Middletown, DE
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Mike said service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

AK
Andrew K.
kirkwood, DE
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Andrew said staff were quick, professional, and the prices were good.
This review was collected via phone interview by Customer Research Inc.

MB
Maria B.
Middletown, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Maria said Jim and Doug were wonderful mechanics at this business. They have always take care of her.
This review was collected via phone interview by Customer Research Inc.

AC
Alexandra C.
Wilmington, DE
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Alexandra said the employees were friendly. They provided honest service. They took her vehicle in immediately. The service was completed fast.
This review was collected via phone interview by Customer Research Inc.

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