Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

256 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JM
JACKIE M.
Middletown, DE
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Grateful!
We are a family who keeps our vehicles a very long time and if it weren't for Jim and Doug and Integrity Auto Repair, we couldn't do it. We have recently had a major repair done on an older vehicle and we couldn't be happier with the outcome. We wouldn't go anywhere else. Trust is everything and we trust and appreciate Integrity Auto.
Jim B. from Integrity Auto Repair responded on 05/25/2018

Always happy to Help Jackie


SP
Sonny P.
Middletown, DE
Chrysler Sebring Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Sonny said Jim took good care of him.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Middletown, DE
Ford Police Interceptor
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Mike said service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

AK
Andrew K.
kirkwood, DE
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Andrew said staff were quick, professional, and the prices were good.
This review was collected via phone interview by Customer Research Inc.

MB
Maria B.
Middletown, DE
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Maria said Jim and Doug were wonderful mechanics at this business. They have always take care of her.
This review was collected via phone interview by Customer Research Inc.

AC
Alexandra C.
Wilmington, DE
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Alexandra said the employees were friendly. They provided honest service. They took her vehicle in immediately. The service was completed fast.
This review was collected via phone interview by Customer Research Inc.

DB
DON B.
Middletown, DE
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Integrity indeed
Great service and easy to talk to to understand any issues
Jim B. from Integrity Auto Repair responded on 04/24/2018

We are glad to be of service


BW
Bill W.
Middletown, DE
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Bill said he was completely satisfied with his entire experience at the business from start to finish.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/24/2018

Thanks for the input!


AD
Andrew D.
Bear, DE
Oldsmobile Silhouette
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Spoke with Ruth. She said the service was fast, the staff was accommodating, and the service was completed on time.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/24/2018

Thank you Ruth


RW
Robert W.
Bear, DE
Mitsubishi Endeavor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Robert said he got what he expected and he was taken care of.
This review was collected via phone interview by Customer Research Inc.

NM
Novah M.
Delaware
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Novah said the prices were very competitive and the mechanic explained everything to her.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/21/2018

Thank You Novah. Our Pleasure


BJ
Beverly J.
Middletown, DE
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Spoke with Jillian. She said the employees were accommodating. They provided affordable service.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Integrity Auto Repair responded on 04/21/2018

The Johnson Family is part of the family


SP
Sal P.
Middletown, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016
Awesome job by a bunch of awesome guys
These guys are very fast and professional and very reliable I recommend these guys to everybody that needs to get the car worked on

BB
billie b.
New Castle, DE
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2016
Great Service
As always, Jim delivers great service and gets done pretty quickly. I was concerned with the noises coming from the undercarriage and he was able to tell me the problems the front end had and get it fixed that afternoon. I won't take my truck to anywhere else, not even for an oil change because I know Jim charges better and only does what is necessary to fix the problem. I am definitely a loyal customer.

JO
Joey O.
Delaware
GMC Savana Special
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2016 Category: Service
Joey said they did a great job on his vehicle at this business.
This review was collected via phone interview by Customer Research Inc.

CE
Carl E.
Middletown, DE
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2016 Category: Service
Carl said the business is efficient, on time, and they stayed within his budget.
This review was collected via phone interview by Customer Research Inc.

LR
lewis r.
Bear, DE
Chevrolet Malibu
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2016
Over priced
My car almost caught on fire because they left a towel on the engine, and I saw smoke coming from the hood and pulled it out in the Nick of time. They said "oh, I will talk to the shop about it" . If it were business, I would have acted a little more concerned, and handled it a lot better.
Jim B. from Integrity Auto Repair responded on 09/29/2016

I again apologize for the situation. This was a 1 time occurrence. The technician was reprimanded and the shop foreman has addressed the concerns and handled appropriately.


V
Valued Customer
Saint Louis, MO
GMC Savana
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2016
great
great

CR
Charles R.
Middletown, DE
Acura 3.2TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016 Category: Service
Charles said he really enjoys the service. They are reliable and fair.
This review was collected via phone interview by Customer Research Inc.

JF
Jeff F.
Middletown, DE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016 Category: Service
Jeff said they got the work done, they solved the problem and everything's working fine.
This review was collected via phone interview by Customer Research Inc.

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