Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

241 Reviews

91% Would Recommend
Latest Review 4 days ago

Reviews


JB
JENNIFER B.
Scotts Valley, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Well done
They provided quick, friendly service.

DM
Dennis M.
Boulder Creek, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Dennis said the staff were excellent.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Scotts Valley, CA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019
People that went out of their way to help
It was tough to have a car with high miles have a big problem, but with some guidence and quick work we got my sons commuter to school vehicle going, and with some luck it will go for a couple years more. Integrity was quick to take care of us, and wanted to be sure we were happy with the work.

EG
Elena G.
Brentwood, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Elena said that she was able to call and make a same day appointment with the business, and that the front desk was very helpful. She stated the woman who helped her kept her in the loop on what was to be expected with her visit and was very nice and accommodating. She mentioned that her service was completed in about fifteen minutes and she was very happy with it.
This review was collected via phone interview by Customer Research Inc.

PM
PETER M.
Scotts Valley, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
2003 corolla service
Great customer service, fast accomplishment of service. I will bring my car there in the future.

KD
KATE D.
Boulder Creek, CA
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Integrity Says It All
This was my first time bringing my car to Integrity and I was blown away with the kind and quality service I received. Wow!! Such a fantastic team here in Scotts Valley. Big thanks to the whole crew for your knowledgeable help and the smiles. I would recommend them in a heartbeat.

MS
MICHELE S.
Felton, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Fantastic Customer Service
Great prices and no nonsense analysis of auto service and repair.
I would absolutely recommend Integrity!

Verified Customer
Scotts Valley, CA
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Good service for an oil change
Fast service and they explained everything well

SP
SHERRY P.
Felton, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Good Customer Relations
Excellent customer service

KT
Kelly T.
Santa Cruz, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Kelly said the staff are quick, helpful, and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DR
debbie R.
California
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Debbie said the service was done while she was on her lunch break, and it was perfect.
This review was collected via phone interview by Customer Research Inc.

GF
GARY F.
Ben Lomond, CA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
smog check
Incredibly nice people, explained everything clearly, did excellent work, and even discounted my last minute purchase of new wiper blades even though I didn't know about the coupon available. The banana bread was a little sweet for my tastes, though, but the coffee was excellent! Thanks. I will be back.

AW
Avi W.
Scotts Valley, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Avi said the staff was really nice, quick, and made the service easy.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Los Gatos, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
1st visit
Great place for your car service! Friendly, efficient staff, fast service, I'll definitely be back when my car needs care again.

Verified Customer
Scotts Valley, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Location
Your prompt and timely service was great!

Verified Customer
Scotts Valley, CA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Quality service and excellent staff
Great professional service. Warm staff and friendly service.

EA
Eric A.
Watsonville, CA
Mercedes-Benz E500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Eric said the business was just about to close but they accommodated him and gave him a fast, quick service.
This review was collected via phone interview by Customer Research Inc.

PD
Peter D.
Santa Cruz, CA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Peter said they are convenient, do good work, and he's happy with customer service. Adrian is good and helpful
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Scotts Valley, CA
Jeep Patriot
Verified Customer
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12/12/2018
Fast/ Local
It's local, they are timely and keep you updated on the progress while you wait. All of the staff are pleasant.

RS
RICK S.
Santa Cruz, CA
Mercedes-Benz C250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018
Good service
Did the Groupon oil change deal. Thought the total would be the Groupon charge. Be advised you'll get to pay an 'oil disposal fee' and tax as well. Did a good job overall but took more time than expected. Needed help on where the oil filter was on my vehicle and how to reset the maintenance light. Other than that they were thorough and pleasant.