Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

149 Reviews

89% Would Recommend
Latest Review 4 days ago

Reviews


TK
Ted K.
Felton, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ted said the facility did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

MH
MICHAEL H.
Felton, CA
Subaru Legacy Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Honest and no pressure mechanics
I like this place cuz they’re relaxed and have a no pressure attitude. I feel like they’re honest here which is why I have made them my regular mechanic shop. They also have good deals.

MS
Megan S.
Soquel, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Megan said the service was quick and seamless.
This review was collected via phone interview by Customer Research Inc.

JK
Jenn K.
Santa Cruz, CA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jenn said Adrian and the employees provided exceptional customer service.
This review was collected via phone interview by Customer Research Inc.

VB
Vanessa B.
Scotts Valley, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Vanessa said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

LL
Lucas L.
Scotts Valley, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Lucas said the lady at the front desk was exceptionally kind and welcoming. He said they were right on time.
This review was collected via phone interview by Customer Research Inc.

RC
Rob C.
Felton, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2018
Very Dishonest
I brought my car in for a engine light and smog check, they gave me a total line of BS and I could smell it , Took car to dealership they fixed the car and it was not what Integrity had told me and confirmed my suspicions these guys are very dishonest be careful they will rip you off.

EM
Eric M.
Scotts Valley, CA
Nissan Frontier 2WD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Eric said it's a good local business.
This review was collected via phone interview by Customer Research Inc.

DL
Dale L.
Scotts Valley, CA
BMW 3 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Dale said he was happy with the work.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Felton, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Mount Hermon, CA
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Oil Change
I appreciate the way this company made mends with a mistake they made. And they trusted me as a customer and that is huge.

RO
ROBERT O.
Scotts Valley, CA
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Location
The Service and Staff were very helpful

KC
Kathy C.
Felton, CA
Chrysler PT Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Kathy said they gave good service. She has gone there before and will keep going.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Scotts Valley, CA
Subaru Forester
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2018 Category: Service
Joe said he has had a few problems with the service he received. He had to bring the vehicle back, and the price is quite high in his opinion. The business did make things right though.
This review was collected via phone interview by Customer Research Inc.

CF
Crystal F.
Santa Cruz, CA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Crystal said the service was fast, the man that helped her was really nice, and she felt comfortable sitting outside.
This review was collected via phone interview by Customer Research Inc.

CA
Curt A.
Scotts Valley, CA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Curt said the price was kind of high. The guy helping him did not try to give him a coupon, even though there were some coupons sitting out there. For this reason, he would not recommend the business. The service was not market value.
This review was collected via phone interview by Customer Research Inc.

CA
Christina A.
Scotts Valley, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Christina said she was happy with the service at this business. They were quick, clean, and reasonable. She was really pleased with them. They bent over backwards for her. She arrived late and needed help and they helped her on the spot.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Fresno, CA
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
David said the business had good customer service with quick responses. They helped him out when he was in a bind,
This review was collected via phone interview by Customer Research Inc.

TM
Tanya M.
Scotts Valley, CA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Tanya said this business did a really good job. The price was great and she was very happy with her service. She would have liked to receive a phone call letting her know when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

GP
GERALD P.
Santa Cruz, CA
Mitsubishi Outlander
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2018
Billing Issue
My previous Avalon service cost me over $2000 dollars. Asking if the AAA discount was applied, I was told, Sorry, No. But it will be the next time. And now this man is in Hawaii!!

Fast fwd to this week when I had my Mitsubishi serviced, was given the bill, saw no AAA discount and asked why not. Was promised it would be applied "next time." We'll see if your firm is honorable or not. Why do you not incorporate this discount service into every qualifying customers customer web page????
KBO,
Gerald Pitman