Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

197 Reviews

90% Would Recommend
Latest Review 7 days ago

Reviews


BW
BONNIE W.
Scotts Valley, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great all-inclusive automotive service.
The gals in the office greeted me upon my arrival, and right away found out what I needed. They were friendly and seemed to like their job. The place was immaculate - the waiting room, the bays, the lube area, everything was neatly organized, clean and well-lit by many windows. There were windows from the waiting room/office to the work areas so one could see what was happening. It is a full-servicer automotive business. I had a very positive experience.

Verified Customer
Scotts Valley, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Awesome service !!!
Very courteous and friendly staff. Thorough investigation and prompt service.

MA
MARK A.
Santa Cruz, CA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Thank You 🙏
I am impressed with the wonderful service, friendly non-judge mental employees. Timely competent repairs. The best 😎

AE
ALEX E.
Monterey, CA
Subaru XV Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
True to their name
My wife and I visited another shop where we were told that our brake pads were at 20%. They tried to sell us some but we had a bad feeling and wanted a second opinion. We went to Integrity and they (without charging us) that are brake pads were not even close to needing replacing. We really appreciated their honesty and willingness to help. They easily could have taken advantage of us because we were prepared to buy new pads but they didn’t. There is nothing I appreciate more than honesty and trust in a business and I really felt that from this company. Thank you Integrity Automotive!

RM
RON M.
Felton, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Integrity Auto Service
This was my first time here and I was very pleased with the professionalism and courtesy experienced. Art was gracious, courteous and respectful. He answered my questions clearly and respectfully regarding a problem I also need to be addressed. The facility is clean and organized and this tells me a lot. I have previously been taking my cars to another shop, however, I am so impressed by the professionalism here I have found my "go to" shop for smog and repairs. I will be setting up an appointment for the issue I asked about. I will be recommending this automotive service shop!

DC
DON C.
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2018
Smog Check 2 Attempts
Poor scheduling: After 2 attempts to get a smog check, I had to go else where to get it done in 15 minutes without an appointment,
I contribute this mishap to poor scheduling and customer service at the front deck.
The right hand has no idea what the left hand is going,
I made two appointments with Integrity and they couldn't get it done in the arranged time.
After rearranging my schedule to meet their said appointment time.

JM
Joseph M.
Boulder Creek, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Awesome!
This place got me in and out really quick on the same day I called. Fair prices as well as friendly staff! Definitely coming back for any essential upkeep on my car.

JG
John G.
Scotts Valley, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
John said he has been going here for 20 years and they have always done good work.
This review was collected via phone interview by Customer Research Inc.

GF
GARY F.
Ben Lomond, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Prius oil change
We are pleased with the service.

DP
Diane P.
Boulder Creek, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Diane said the business quickly took care of what she needed.
This review was collected via phone interview by Customer Research Inc.

KM
Katie M.
Scotts Valley, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Katie said the business was great. They made everything super easy for her.
This review was collected via phone interview by Customer Research Inc.

AM
Amy M.
Los Gatos, CA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Amy said the business was great and the employees were super helpful.
This review was collected via phone interview by Customer Research Inc.

BW
Bruce W.
Boulder Creek, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Bruce said he was overall pleased with the service the business provided. He called to make an appointment and was told he didn't need to make one, and to just come in. When he got there, he was told they didn't have any appointments until 3pm that day. He was off put by that, but overall, the service was good.
This review was collected via phone interview by Customer Research Inc.

PS
Peter S.
Santa Cruz, CA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Peter said the business did a good job before and this time as well.
This review was collected via phone interview by Customer Research Inc.

RD
Roger D.
Scotts Valley, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Roger said the staff were polite as well as being on time and he got what he asked for.
This review was collected via phone interview by Customer Research Inc.

DH
DANA H.
Soquel, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great service
Took my car there on short notice. They got me in right away and finished in a timely manner. Friendly staff as well.

MS
Mitch S.
Scotts Valley, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Mitch said the service was very good.
This review was collected via phone interview by Customer Research Inc.

JD
JOEL D.
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Great Service
This is my second time working with Integrity. Love the quality and speed of their service. Will continue working with them..

JR
Julius R.
Scotts Valley, CA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Julius said the employees provided a discount for his late service.
This review was collected via phone interview by Customer Research Inc.

JF
JENNIE F.
Scotts Valley, CA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
My Buick Service
Great and fast service