Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

162 Reviews

89% Would Recommend
Latest Review 3 days ago

Reviews


KP
Kerri P.
Santa Cruz, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Kerri said the business is really good. The customer service at the front desk was great, very friendly. She would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KL
Karen L.
Boulder Creek, CA
Ford RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Karen said the staff was timely and pleasant.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Scotts Valley, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
John said the staff at this facility do a good job and he likes them.
This review was collected via phone interview by Customer Research Inc.

OG
Offra G.
Scotts Valley, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Repair of tire punctured by a nail
You had to replace the tire that was punctured by a nail!!!
You did it well and promptly!
Thank you

KM
kevin m.
Soquel, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Fast, Affordable, did it right the first time.
Fairly straight-forward. I received a full synthetic oil change which was completed ahead of schedule. They did a visual inspection and found no problems. There's a sticker stating my next mileage for oil change and date to check. My car didn't explode later in the day. I'm happy! :)

CD
Carol D.
Scotts Valley, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Carol said the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

DF
Dan F.
Scotts Valley, CA
Lexus RX 400h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Dan said the guy behind the counter and his wife are really good.
This review was collected via phone interview by Customer Research Inc.

KB
Kathern B.
Scotts Valley, CA
GMC Envoy
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/14/2018 Category: Service
Kathern said they took two vehicles in to get smog checks. Her daughter called and she was told that there was no wait. When her daughter arrived fifteen minutes later, there was a two hour wait. Two and a half hours later, she went to pick her daughter's vehicle and drop off her vehicle, but her daughter's vehicle wasn't done for another 3 hours. Her vehicle had to stay overnight. There was a lack of organization that was a little frustrating for just getting the smog checked.
This review was collected via phone interview by Customer Research Inc.

DO
Dorothy O.
Winters, CA
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Dorothy said she was pleased with the service the business provided. The employees were very nice, polite and helpful.
This review was collected via phone interview by Customer Research Inc.

NB
Nate B.
Felton, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Nate said the business did what they said they were going to do and were quick to finish.
This review was collected via phone interview by Customer Research Inc.

KS
Kip S.
Scotts Valley, CA
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Kip said that there was little bit of a wait, but the work was done well and he got his vehicle back on time.
This review was collected via phone interview by Customer Research Inc.

VB
VICKY B.
Felton, CA
Volvo 740
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Galthum
Be still my ❤️
I have fallen in love with Hairy JOHN!
Many thing are now functional on poor ancient Galthum, many of which have’t worked n the last several hundred thousand kms..
And, he took time to explain why, how he fixed it, and had an entire phone album full of pictures to back it up.
I am grateful beyond words.

MS
MICHELE S.
Felton, CA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Professional and Courteous Service
I found my visit today to be perfect! I will be back for future service, as their work is very professional and efficient.

TK
Ted K.
Felton, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ted said the facility did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

MH
MICHAEL H.
Felton, CA
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Honest and no pressure mechanics
I like this place cuz they’re relaxed and have a no pressure attitude. I feel like they’re honest here which is why I have made them my regular mechanic shop. They also have good deals.

MS
Megan S.
Soquel, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Megan said the service was quick and seamless.
This review was collected via phone interview by Customer Research Inc.

JK
Jenn K.
Santa Cruz, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jenn said Adrian and the employees provided exceptional customer service.
This review was collected via phone interview by Customer Research Inc.

VB
Vanessa B.
Scotts Valley, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Vanessa said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

LL
Lucas L.
Scotts Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Lucas said the lady at the front desk was exceptionally kind and welcoming. He said they were right on time.
This review was collected via phone interview by Customer Research Inc.

RC
Rob C.
Felton, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2018
Very Dishonest
I brought my car in for a engine light and smog check, they gave me a total line of BS and I could smell it , Took car to dealership they fixed the car and it was not what Integrity had told me and confirmed my suspicions these guys are very dishonest be careful they will rip you off.