Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1010 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.8461508/5Overall Rating 4.8461508/5Overall Rating 4.8461508/5Overall Rating 4.8461508/5rating 4.8461508
Original
Overall Rating 2.24/5Overall Rating 2.24/5rating 2.24rating 2.24rating 2.24
95% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


JR
Jose R.
Staten Island, NY
2010 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
great workers
awesome service

CS
Christopher S.
Staten Island, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Good experience
From the first time I came in for service till now was a big difference. Service was quick and this time clean with my vehicle. I’m all about second chances and glad I gave them one. Will definitely come back for service in the future.
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KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/25/2018


Hi, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.


Thank you,
Dante Lopez
Service manager
718-727-2277
Dlopez@islandautogroup.com


Anonymous avatar
Verified Customer
Staten Island, NY
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Jackie was amazing
Every1 was very nice and welcoming, coming from the guy with the best kept shape 2005 tuscon ; )

I owe all of you Starbucks
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KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/25/2018


Hello There, All Of us at island auto service dept wanted to thank you for the wonderful feed back we greatly appreciate it! if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

Anonymous avatar
Verified Customer
Staten Island, NY
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Quick Service
I never have a problem getting an appointment for my desired day and time. Everyone is courteous and very helpful.
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/24/2018


Hello There, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

LS
Lillian S.
Staten Island, NY
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Knowledgeable staff behind desk and fixing the cars
They need to fix the shuddering problem with that model engine and I'd recommend it very highly.

But with it shuddering from stop to start, especially at the beginning of Todt Hill Road, in staten island, NY, I would not recommend getting that model car
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/24/2018


Good Morning, Just wanted to thank you for filling out this survey, we're sorry to hear about your feelings on the 2016 Tuscon unfortunately thats the type of Engine thats in your vehicle, Our service department would love to keep you as a happy customer, if you ever need to come back for anything just give us a call and we can set you up with a apointment.
Have a great and safe summer.


Krystal Gonzalez
Manager Assistant 
Kgonzalez@myislandhyundai.com


SC
Sharon C.
Staten Island, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Quick service
They were quick and followed up when everything was done.
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/24/2018


- Good Morning, my team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask. 

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

Anonymous avatar
Verified Customer
Staten Island, NY
2012 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Professional service and clean facility
Excellent service
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/24/2018


Good Morning, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

Anonymous avatar
Verified Customer
Staten Island, NY
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
JESSICA
Awesome
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/23/2018


- Good Morning, my team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

VS
Vincent S.
Staten Island, NY
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Satisfied Customer
Car was ready when promised - received a phone call to confirm it was ready. Was told on phone that $10 was found under a mat - and would be in my cup holder. I had forgot that the money was there - nice to know they have honest people there! Excellent work on the repairs and the price was about same as a non-dealer station. Will definitely be back.
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/22/2018


- Good Morning, my team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

Anonymous avatar
Verified Customer
Staten Island, NY
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Car service review
Takes too long for service. Don’t keep in demand parts in stock.
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KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/21/2018


Good Morning, Just wanted to thank you for filling out our survey we greatly appreciate your time and business, i apologize for the inconvenience with the wait time, a oil and filter change can take anywhere from 45 minutes to an hour , we guarantee you that your next  visit will be more pleasant, Thank you and have a great week.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

EC
Elaine C.
Staten Island, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Excellent
Team work... efficiency. Timely fashion to get u in and out. Accommodations for customers was very nice. 👍👍👍👍
DANTE L., Service manager from Island Hyundai responded on 05/19/2018

Thank you for such a great review.
We are always here to help and provide you with good service.

Thanks,
Dante Lopez
Service manager
718-727-2277
Dlopez@islandautogroup.com


MD
Micheal D.
Staten Island, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great Customer Service Reps
Never had any worries when my vehicle was in the service Shop of ISLAND Hyundai great mechanics
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KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/18/2018


Hello, My team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask. 

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

AT
Alfia T.
Staten Island, NY
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Honest evaluation
Did servicd quickly did best posdible on new tires prices
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/18/2018


Good Morning, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

GF
Gennaro F.
Staten Island, NY
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Every one at the dealer are great😊
Every one at the dealer knows their job and is kind and curteours.I pray to god that Island Hyundai stay in Business forever😊
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/17/2018


My team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask. 

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

EY
Ensar Y.
Brooklyn, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great
They are very helpful thanks
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/17/2018


- Good Morning, All Of us at island auto service dept wanted to thank you for the wonderful feed back we greatly appreciate it! if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

AR
Arnold R.
Staten Island, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Professional service
Service was done in a timely fashion. Easy to make appointments.
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/16/2018


My team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

CC
Christine C.
Staten Island, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great customer service
Excellent service
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/15/2018


- Good Morning, All Of us at island auto service dept wanted to thank you for the wonderful feed back we greatly appreciate it! if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

JP
John P.
Staten Island, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
The employees
Great service
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/15/2018


Good Morning, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

Anonymous avatar
Verified Customer
Staten Island, NY
2008 Hyundai Entourage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Very nice
Quick and efficient Not pushy
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/15/2018


- Good Morning, my team and i would like to thank you for your time and business, also for the wonderful feedback with our service. We hope to service your vehicle again in the future, if there is anything we can do to keep you as a satisfying customer please don't hesitate to ask.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com

PV
Patricia V.
Staten Island, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Great Service
Every time I go to Island Hyundai to service my Hyundai Sonata I feel very special. Jackie takes the time to explain to me what my car needs and why.
471ef0f1b6ad67353c0c208259a304bd?s=28
KRYSTAL G., Manager Assistant from Island Hyundai responded on 05/14/2018


Good Morning, My team and i are very happy to see we met your needs and satisfied you in servicing your vehicle, we hope to see you again in the future, thank you for the great feed back.

Krystal Gonzalez
Manager Assistant
Kgonzalez@myislandhyundai.com