Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,962 Reviews)

ReScore Reviews™ (90)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


AF
Anne F.
Staten Island, NY
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021 Category: Service
Great Service, nice people
Service is exceptional and the customer service was great

WK
William K.
Staten Island, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021 Category: Service
Another happy customer of Hylan Hyundai
The staff is very friendly and professional .My SUV was serviced in a timely manner . I would recommend this dealership to anyone who needs a vehicle serviced

MG
Marisol G.
Staten Island, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021 Category: Service
Excellent service.
All the staff are friendly and very respect, they help promptly and kindly, the wait was pleasant and minimal as well.

SJ
Sequan J.
Staten Island, NY
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021 Category: Service
Customer service was excellent
Customer service was excellent
VC
VINCENT J C. from Island Hyundai responded on 04/29/2021

Thank you so much for taking the time out of your day to leave your amazing review. We are looking forward to working with you in the future to meet these expectaions & strive for the best!

With great apreciation- Vinny C. (Island Hyundai Service manager assistant)


RB
Roy B.
Staten Island, NY
2020 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2021 Category: Service
good efficient service
i went to island hyundai without an appointment and they still were able to service my car
DANTE L., Service manager from Island Hyundai responded on 04/27/2021

I am very sorry that your last experience was not to your full satisfaction. The survey you completed was my personal report card and I always try my best to provide all my customers with the best service experience possible. In the eyes of Hyundai a score of 4 stars is a complete failure, if you could please reconsider and maybe take a second survey with a possible higher (5 Star) score I  will greatly appreciate it and look forward taking care of you and your vehicle in the future. Thank you in advance.

 

Colin Mazza
Service advisor
718-727-2277
Cmazza@islandautogroup.com

Dante Lopez
Service manager
718-727-2277
Dlopez@islandautogroup.com

AD
Anthony D.
Staten Island, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021 Category: Service
Very pleased with the service dept
Been dealing with them for several years and had no problems
VC
VINCENT J C. from Island Hyundai responded on 04/21/2021

Thank you so much for taking the time out of your day to leave your amazing review. We are looking forward to working with you in the future to meet these expectaions & strive for the best!

With great apreciation- Vinny C. (Island Hyundai Service manager assistant)


MC
Manuel C.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Great people
All I have to say, this is our second car 🚙 from island group and Igli made it so easy the second time around, the cars are always good but it's the People worth the trip and business 🙏🌹

CC
Charles C.
Staten Island, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021 Category: Service
excellent service
All work was performed in a timely manner. Everyone was a pleasure to deal with. The only draw back are the costs.
DANTE L., Service manager from Island Hyundai responded on 04/15/2021

I am very sorry that your last experience was not to your full satisfaction. The survey you completed was my personal report card and I always try my best to provide all my customers with the best service experience possible. In the eyes of Hyundai a score of 4 stars is a complete failure, if you could please reconsider and maybe take a second survey with a possible higher (5 Star) score I  will greatly appreciate it and look forward taking care of you and your vehicle in the future. Thank you in advance.

Bianca Lopez
Service advisor
718-727-2277
Blopez@islandautogroup.com
DANTE L., Service manager from Island Hyundai responded on 04/21/2021

I am very sorry that your last experience was not to your full satisfaction. The survey you completed was my personal report card and I always try my best to provide all my customers with the best service experience possible. In the eyes of Hyundai a score of 4 stars is a complete failure, if you could please reconsider and maybe take a second survey with a possible higher (5 Star) score I  will greatly appreciate it and look forward taking care of you and your vehicle in the future. Thank you in advance.

 

Bianca Lopez
Service advisor
718-727-2277
Blopez@islandautogroup.com


MD
Micheal D.
Staten Island, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021 Category: Service
Service Reps
As I've been Using Island Hyuandi.Was always Satisfied with all outcome.

JL
James L.
Staten Island, NY
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021 Category: Service
Runs smoothly
Na
VC
VINCENT J C. from Island Hyundai responded on 04/21/2021

Thank you so much for taking the time out of your day to leave your amazing review. We are looking forward to working with you in the future to meet these expectaions & strive for the best!

With great apreciation- Vinny C. (Island Hyundai Service manager assistant)


LS
Lorraine S.
Staten Island, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Service great. Showroom staff horrible.
I went to purchase my vehicle for my birthday gift and money was no object. Yet although I wanted a fully loaded vehicle i was given the next to the bottom line vehicle.

Verified Customer
Staten Island, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021 Category: Service
Exceptional Service
Professionalism and courtesy are attractive assets that will definitely motivate clients to return. Also, I find the service reliable as well as punctual. Thank you for your superb service.
VINCENT J C. from Island Hyundai responded on 04/13/2021

Thank you so much for taking the time out of your day to leave your amazing review. As alwas we are looking forward to working with you in the future to meet these expectaions & strive for the best!

With great apreciation- Vinny C. (Island Hyundai Service manager assistant)


BK
Bassem K.
Staten Island, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2021 Category: Service
Not bad
Not bad.
DANTE L., Service manager from Island Hyundai responded on 04/12/2021

I am very sorry that your last experience was not to your full satisfaction. The survey you completed was my personal report card and I always try my best to provide all my customers with the best service experience possible. In the eyes of Hyundai a score of 3 stars is a complete failure, if you could please reconsider and maybe take a second survey with a possible higher (5 Star) score I  will greatly appreciate it and look forward taking care of you and your vehicle in the future. Thank you in advance and have a good weekend

Vincent Catanzaro
Service assistant manager
718-727-2277
Vcatazaro@islandautogroup.com
DANTE L., Service manager from Island Hyundai responded on 04/21/2021

I am very sorry that your last experience was not to your full satisfaction. The survey you completed was my personal report card and I always try my best to provide all my customers with the best service experience possible. In the eyes of Hyundai a score of 3 stars is a complete failure, if you could please reconsider and maybe take a second survey with a possible higher (5 Star) score I  will greatly appreciate it and look forward taking care of you and your vehicle in the future. Thank you in advance and have a good weekend

 

Vincent Catanzaro
Service assistant manager
718-727-2277
Vcatazaro@islandautogroup.com


LM
Lily M.
Staten Island, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021 Category: Service

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021 Category: Service
Responsive Service Team.
Great service at Island Hyundai. The Service Manager (Dante) was great, he handled my cars paint issue with ease and in a timely manner. He kept me in the loop. Overall this dealership is great, the gals and guys very courteous and friendly. Sorry, I did get some push back from the Central Customer Service line (the phone was disconnected a few times and the hold time was very long). Overall it was a good experience doing business with your guys.
DANTE L., Service manager from Island Hyundai responded on 04/09/2021

Hi Ms. Moy,
I tried calling you earlier when I saw this survey, I am sorry that your last experience was not to your full satisfaction, I even when out of my way to help you and had HY approved goodwill assistance for your paint issue. In the eyes of Hyundai a score of 4 stars is a complete failure and I hope you can reconsider and maybe take another survey with a  possibly higher score, I will highly appreciate it and look forward helping you in the future. My goal is to achive 5 stars on every service experince I provide. 

Dante Lopez
Service manager
718-727-2277

Dlopez@islandautogroup.com
DANTE L., Service manager from Island Hyundai responded on 04/09/2021

Thank you very much and have a good weekend 

Dante Lopez
Service manager
718-727-2277
Dlopez@islandautogroup.com

Verified Customer
Staten Island, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021 Category: Service
Service
Very organized and great service.
VINCENT J C. from Island Hyundai responded on 04/13/2021

Thank you so much for taking the time out of your day to leave your amazing review. We are looking forward to working with you in the future to meet these expectaions & strive for the best!

With great apreciation- Vinny C. (Island Hyundai Service manager assistant)