96% Would Recommend
Latest Review 1 day ago
Keith S. on 10/17/2017
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Keith said the employees were nice and they provided good service. The business was clean.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Carlos A. on 10/06/2017
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Carlos said this business was really good.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 09/25/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
SAUNDRA M. on 09/30/2017
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"Great Service!!"
Auto service was very efficient and thorough! Caring and extremely concerned staff. Very timely and professional. I will definitely recommend this company to others!
Vehicle: Toyota Sequoia
Service Date: 09/23/2017
Review Created: 09/30/2017 05:42 PM
Brenda O. on 09/28/2017
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Brenda said the service was very good.
Vehicle: Honda Civic
Category: Service
Service Date: 09/06/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 09/28/2017
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Joseph said the person was very polite, honest and gave him a good price.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 09/05/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Ben C. on 09/22/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Ben said the business cheated him on the price of an oil change. He was charged $88 for an oil change when another unspecified dealership would have charged him $55. He will be sending a letter to the Better Business Bureau.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 08/30/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Rachel A. at J & H Automotive responded on 10/09/2017

Customer was advised prior to oil change what our prices were and what was recommended for his vehicle - Office was busy with customers and it is possible that cust did not hear price.  Previous owners (which went out of business) gave him a price with a coupon and he assumed that we offered same pricing of $19.99 and it was for conventinal motor oil.  Our oil change prices for Regular oil is $29.95 + Tax & disposal fees
Customer's vehicle requires Full Synthetic Oil as per manufacture recommendation - Full Synthetic oil change runs $79.95 + tax & disposal fees.  No additional charge for additional quarts after 5 qrts if necessary(as most shops charge).
Can offer you $10.00 off your next oil change (cust satisfaction)

Carlton J. on 09/22/2017
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Carlton said the staff are polite and understanding. They are willing to try again if they can't fix an issue the first time.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 09/05/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Josh B. on 09/22/2017
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Josh said this business is knowledgeable and they have a nice atmosphere.
Vehicle: Ford Focus
Category: Service
Service Date: 08/31/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Ken R. on 09/22/2017
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Ken said this business was able to fix his vehicle.
Vehicle: Ford F-150
Category: Service
Service Date: 09/01/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Raul P. on 09/22/2017
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Raul said he likes the way this business treats him and he likes the work they do. He has no problems and he is happy with them.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/25/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
James K. on 09/22/2017
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James said everything was excellent, and the people were very nice.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
L L. on 09/21/2017
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Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Owner would not return call after leaving message with Rachel several attempts."
Had new power steering pump installed on dodge diesel. most nuts and bolts where not properly tightened, They lost one of the stud bolts that connect the power steering pump onto the vacuum pump. Bracket that supports vacuum pump was not reinstalled, I now have to try to find replacement., will not be easy to find...truck is 1997 model. Did not tighten turbo tube, came apart while driving across state traveling at speeds around 65mph. I was lucky to be able to pull off to the side of the road safely.
Service Date: 09/15/2016
Review Created: 09/21/2017 09:22 PM
Eric G. on 09/19/2017
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Eric said the staff are great. They always do the work right the first time.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Denise M. on 09/19/2017
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Denise said the business did a good job.
Vehicle: Mazda 3
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Mary G. on 08/23/2017
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Mary said the staff did a fine job.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 08/21/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
GINO C. on 08/22/2017
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"Trustworthy shop"
I've been using this shop since I moved here 1 1/2 years ago. Heard they had a reputation for very good work & honesty. Have not let me down. J&H has worked on all 3 of my vehicles
Vehicle: Audi A4
Service Date: 08/22/2017
Review Created: 08/22/2017 08:17 PM
Mauricio C. on 08/21/2017
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Mauricio said the business is honest and they listened to his problems.
Vehicle: Ford Fiesta
Category: Service
Service Date: 08/15/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Garrett G. on 08/17/2017
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Garrett said he had a good experience and the service was fast.
Vehicle: Mercury Marauder
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Brandon D. on 08/16/2017
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Brandon said this business is accommodating and extremely nice.
Vehicle: Ford F-150
Category: Service
Service Date: 08/12/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Joe V. on 08/16/2017
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Joe said the business did a good job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 08/12/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
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