97% Would Recommend
Latest Review 17 days ago
Donald T. on 11/29/2017
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Donald said this business was great.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/27/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
Hector R. on 11/22/2017
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Hector said the business was close to his home. They were friendly, efficient, and courteous.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/01/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
JOHN N. on 11/15/2017
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"the great people"
11 years - the best service
Vehicle: Toyota Corolla
Service Date: 11/13/2017
Review Created: 11/15/2017 02:03 AM
MARY W. on 11/12/2017
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"Rachael makes it happen"
Rachael was wonderful. She went above and beyond to make sure my warranty covered as much as possible. In the 3 hours I was there she multitasked continuously and was always polite and helpful to all who came in the shop or called. I will be using J&H as my primary mechanic
Vehicle: Ford Fiesta
Service Date: 11/10/2017
Review Created: 11/12/2017 05:28 AM
Brenda W. on 11/08/2017
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Brenda said it was simple, and she was not overcharged.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/20/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Todd J. on 11/08/2017
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Todd said he received great service. The employees provided a great atmosphere.
Vehicle: Dodge Charger
Category: Service
Service Date: 10/11/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Carlos R. on 11/03/2017
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Carlos said this business was fast and friendly.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 10/23/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Andrew R. on 10/24/2017
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Andrew said this business was excellent. They did as promised and it was done more quickly than he had expected.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/13/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
JOHN N. on 10/20/2017
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"the people"
rachel - do you have a price for the motor mount
Vehicle: Toyota Corolla
Service Date: 10/17/2017
Review Created: 10/20/2017 02:56 AM
Jerry O. on 10/20/2017
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Jerry said they did an outstanding job and he was pleased.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/09/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Laura T. on 10/19/2017
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Laura said she was happy with what this business did. They were very nice.
Vehicle: INFINITI I30
Category: Service
Service Date: 10/10/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Keith S. on 10/17/2017
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Keith said the employees were nice and they provided good service. The business was clean.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Shane M. on 10/17/2017
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Shane said the staff treated his vehicle with respect.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/05/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Joe S. on 10/11/2017
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Joe said this business was everything he wanted. They were up front and honest, and they did a good job. He is really happy with the service.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/05/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Adam W. on 10/09/2017
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Adam said this business was great. They were very attentive and they told him what was wrong as well as what the cost would be. They did a good job and they stood behind their work. They finished in a timely manner.
Vehicle: Ford F-150
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Carlos A. on 10/06/2017
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Carlos said this business was really good.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 09/25/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
SAUNDRA M. on 09/30/2017
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"Great Service!!"
Auto service was very efficient and thorough! Caring and extremely concerned staff. Very timely and professional. I will definitely recommend this company to others!
Vehicle: Toyota Sequoia
Service Date: 09/23/2017
Review Created: 09/30/2017 05:42 PM
Brenda O. on 09/28/2017
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Brenda said the service was very good.
Vehicle: Honda Civic
Category: Service
Service Date: 09/06/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 09/28/2017
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Joseph said the person was very polite, honest and gave him a good price.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 09/05/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Ben C. on 09/22/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Ben said the business cheated him on the price of an oil change. He was charged $88 for an oil change when another unspecified dealership would have charged him $55. He will be sending a letter to the Better Business Bureau.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 08/30/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Rachel A. at J & H Automotive responded on 10/09/2017

Customer was advised prior to oil change what our prices were and what was recommended for his vehicle - Office was busy with customers and it is possible that cust did not hear price.  Previous owners (which went out of business) gave him a price with a coupon and he assumed that we offered same pricing of $19.99 and it was for conventinal motor oil.  Our oil change prices for Regular oil is $29.95 + Tax & disposal fees
Customer's vehicle requires Full Synthetic Oil as per manufacture recommendation - Full Synthetic oil change runs $79.95 + tax & disposal fees.  No additional charge for additional quarts after 5 qrts if necessary(as most shops charge).
Can offer you $10.00 off your next oil change (cust satisfaction)

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