Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

160 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


BH
BILL H.
West Palm Beach, FL
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Excellent
Great work,friendly an reasonably priced

AS
ALAN S.
West Palm Beach, FL
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Personal and caring service
They make sure the job is done right and to the customers satisfaction. They are very responsive to customers questions.

EB
Erika B.
West Palm Beach, FL
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Erika said her vehicle works well and the staff is very pleasant. The only thing is that when she called on Wednesday she was told that her vehicle had been ready. Aside from this misunderstanding, the staff is very nice, informative and very helpful.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Loxahatchee, FL
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
William said they told him what needed to be done to the vehicle and they did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
West Palm Beach, FL
Dodge Magnum
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Robert said this business delivered exactly what they promised at the price they committed to.
This review was collected via phone interview by Customer Research Inc.

MA
Margie A.
West Palm Beach, FL
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
Margie said they never checked the alternator. They were friendly personable and kind. However when her vehicle was towed there to be diagnosed they did not thoroughly look over the vehicle . They did not check the alternator and that turned out to be the problem. The next day her vehicle ended up stranding her. She paid $89 and had nothing repaired there because she did not feel she needed the radiator flushed.
This review was collected via phone interview by Customer Research Inc.
Rachel A. from J & H Automotive responded on 09/13/2018

Customer came in because her vehicle was over heating and smoking. She was adamant that HHS’s is what was happening to her vehicle. This was her only focus. We pressure tested the vehicle and found no leaks however we did find heat the coolant was brown and rust looking and that thermostat had a delay in opening and suggested a coolant flush.  We also advised customer that her valve covers were leaking oil badly.  The only other problem customer brought to our attention was that the cover table top was not opening and we determined she had a problem with the hydraulic lines but did take the time to show her how to open and close it manually.  Customer never mentioned that the smoke she thought was coolant smell was actuall burning wire smell.  We hooked up the scanner and found several STORED CODES.  We found that the battery had been disconnected and she was asked about it and she confirmed that it had previously been replaced. There was no indication of low voltage and we did not smell anything burning at the time it was inspected. If there was a brake down in communication between customer and myself, I apologize for that but we did make every effort to find the issue with her vehicle, based on the information provided.  


SB
Stephanie B.
West Palm Beach, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Stephanie said that the place was great, staff were helpful and did a good job while providing good communication.
This review was collected via phone interview by Customer Research Inc.

MO
Mckenzie O.
Boynton Beach, FL
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Mckenzie said she was satisfied. The women at the front counter are always helpful and personable.
This review was collected via phone interview by Customer Research Inc.

RW
Rick W.
West Palm Beach, FL
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Rick said they have never failed him. They have always done a good job.
This review was collected via phone interview by Customer Research Inc.

NT
Nicholas T.
Boynton Beach, FL
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Nicolas said this business was very good. He was received in a friendly manner. The service was quick and they gave him an accurate estimate in the time and price.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
West Palm Beach, FL
Chevrolet SSR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Richard said the staff provided good service. They pick up his vehicle, get it fixed, and bring it back to him.
This review was collected via phone interview by Customer Research Inc.

AE
Andrew E.
West Palm Beach, FL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Andrew said the staff was professional, and helpful.
This review was collected via phone interview by Customer Research Inc.

CM
Carlton M.
West Palm Beach, FL
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Carlton said the staff gave excellent service.
This review was collected via phone interview by Customer Research Inc.

TV
Tyler V.
West Palm Beach, FL
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Tyler said they were awesome and they were nice. They got the work all done.
This review was collected via phone interview by Customer Research Inc.

NV
Nelson V.
Opa Locka, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Nelson stated this business made him feel like family. They were able to get him in and out as fast as they could.
This review was collected via phone interview by Customer Research Inc.

AA
Anthony A.
Loxahatchee, FL
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Anthony said this business provided quick service.
This review was collected via phone interview by Customer Research Inc.

MS
Martha S.
Loxahatchee, FL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Martha said the service was good at the business and she had no problems.
This review was collected via phone interview by Customer Research Inc.

JH
Jamal H.
West Palm Beach, FL
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Jamal said that the place found his problem quickly and fixed it at a minimum cost.
This review was collected via phone interview by Customer Research Inc.

MS
Meredith S.
West Palm Beach, FL
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Meredith said the business had the best people who worked on her vehicle since she has moved to Florida. She said it has been a wonderful experience.
This review was collected via phone interview by Customer Research Inc.

DL
Danielle L.
West Palm Beach, FL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Danielle said they got it done promptly.
This review was collected via phone interview by Customer Research Inc.

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