Customer was advised prior to oil change what our prices were and what was recommended for his vehicle - Office was busy with customers and it is possible that cust did not hear price. Previous owners (which went out of business) gave him a price with a coupon and he assumed that we offered same pricing of $19.99 and it was for conventinal motor oil. Our oil change prices for Regular oil is $29.95 + Tax & disposal fees
Customer's vehicle requires Full Synthetic Oil as per manufacture recommendation - Full Synthetic oil change runs $79.95 + tax & disposal fees. No additional charge for additional quarts after 5 qrts if necessary(as most shops charge).
Can offer you $10.00 off your next oil change (cust satisfaction)