Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

321 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


EW
Eugene W.
Annandale, VA
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Eugene said this business did what he wanted them to.
This review was collected via phone interview by Customer Research Inc.

NO
Nancy O.
Sterling, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Nancy said John was great. He talked to her about the vehicle and generally seemed very knowledgeable and personable.
This review was collected via phone interview by Customer Research Inc.

JA
Jennifer A.
Chantilly, VA
Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jennifer said this business was accommodating. It was her fist time going there, but they got everything done in a timely manner and provided good customer service.
This review was collected via phone interview by Customer Research Inc.

RH
Rob H.
Virginia
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Rob said the staff are the best and they're flexible. They do a good job and they're good people.
This review was collected via phone interview by Customer Research Inc.

SS
Samuel S.
Virginia
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Samuel said he liked the service. The staff took care of and got him out quickly. It was fantastic. He liked working with them.
This review was collected via phone interview by Customer Research Inc.

ST
Stephen T.
Virginia
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Stephen said that they have always had good experiences in the past but this last problem left them without a working vehicle for far too long. They appreciate that the place's warranty was strong.
This review was collected via phone interview by Customer Research Inc.

RJ
Rico J.
Herndon, VA
BMW X6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Rico said his experience with the business was very good. The service was done in a timely manner, it didn't take long at all. The facility itself was nice.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Virginia
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
James said recommends the service at this business.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Ashburn, VA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Like having a mechanic in the family
Once again my experience at J & L was pleasant and cost effective. When I have had service at the dealer I always felt like I got ripped off. Not at J& L. I feel like I got good service at a fair price.

AB
Amanj B.
Virginia
Hyundai Genesis Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Amanj said that the facility was good.
This review was collected via phone interview by Customer Research Inc.

BM
Blair M.
Manassas, VA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Blair said the business took a few days longer than expected to complete the services on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Marina M.
Reston, VA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Marina said that the facility provides an experience that is always good, the staff are honest and they do a good job.
This review was collected via phone interview by Customer Research Inc.

BM
Betty M.
Sterling, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Betty said Nicole in the front office is quick and answers all her questions. Also, she looks forward to coming back for service.
This review was collected via phone interview by Customer Research Inc.

SY
Sufyan Y.
Virginia
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sufyan said the staff did a great job and everyone was very professional. He appreciated that it only took the mechanic 20 minutes to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

FM
Frances M.
Oakton, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with Larry. He said the employees were very nice. They were awesome. They took excellent care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

RT
Ron T.
Virginia
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Ron said the staff did a good job. They were nice and friendly. He talked to the mechanics and the lady in the front. It was a very happy experience with it all.
This review was collected via phone interview by Customer Research Inc.

MS
Musteata S.
Virginia
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Musteata said he likes the staff at the facility, they are very professional, and they are very nice people.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Virginia
Ford RV Cutaway
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Justin said the timeliness and lack of response of this business wasn't the best experience.
This review was collected via phone interview by Customer Research Inc.

EW
Eugene W.
Annandale, VA
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Eugene said they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Herndon, VA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
David said he has been a customer for many years and they have always been good to him.
This review was collected via phone interview by Customer Research Inc.