Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

362 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


KA
Ken A.
Brunswick, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Ken said that he's been going to John forever for repairs and the good jobs that got done. He extends his thanks to John for the work.
This review was collected via phone interview by Customer Research Inc.

CK
Chris K.
Front Royal, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Excellent service
This is a great place to get your vechle serviced. Friendly.

NP
Noah P.
Virginia
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Noah said the staff was nice and the service was done well.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Stafford, VA
GMC Sierra 1500
Verified Customer
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03/26/2019
Quick fix
Nick did a great job diagnosing the check engine light. The part was ordered and arrived quickly. I was on the road .

DB
Denis B.
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Knowledgeable and friendly
Great service. Good people.

CD
Christa D.
Fairfax, VA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Christa said the staff is honest and they did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ashburn, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Very pleased
I needed a brake inspection. Same day appointment, very professional, friendly and thorough. Very happy. I will be back.

AW
Avery W.
Chantilly, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Avery said he liked the way the staff talked to him.
This review was collected via phone interview by Customer Research Inc.

AC
Austin C.
Virginia
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Spoke with Janice. She said the business has good mechanics and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Virginia
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Charles said the service went as expected and there were no added charges.
This review was collected via phone interview by Customer Research Inc.

MO
Mike O.
Reston, VA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Master mechanics are employed here.
Your problems are carefully explored and explained so you can make decisions before work begins.

GM
Gordon M.
Virginia
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Gordon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Felita B.
Aldie, VA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Friendly environment. Honest and economical service
I trust J&L auto with my vehicles. John provides honest and economical service. The environment is warm and friendly.

AK
Andre K.
Chantilly, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Andre said the staff was quick, friendly and professional. They did an overall good job.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
State Inspection F-350
Have been taking my vehicles to J & L for many years now. John and his staff are always open to discussion of my vehicle's needs ... and recommend solutions that I can live with dollar-cost wise.

MM
Marina M.
Reston, VA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Marina said the staff members are great people, and honest. They can be trusted not to add anything not necessary at the time.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Gainesville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
J&L Comes Through Again!!!
We just realized our inspection sticker was 3 months overdue! We called J&L immediately!!! And, were told, “Bring it in!”

We love J&L!!!!

Friends from Gainesville!!!

AT
Alexander T.
Ashburn, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Alexander said it was a great experience and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

GD
Gregg D.
Oak Hill, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Another great experience
Another great experience at J&L Automotive. Perfect service, quality work and a friendly staff. What more can you ask for.

DP
Don P.
Haymarket, VA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
John fit me into his schedule by fixing my flat spare tire to get me on my way.
John fit me into his schedule to fix my flat spare tire. I had a family crisis and did not have time to wait for repairs before returning to the hospital. They were busy but John took the time to help me get on my way.

Displaying Review 1 - 20 of 362 in total