Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

351 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


GM
Gordon M.
Virginia
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Gordon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Felita B.
Aldie, VA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Friendly environment. Honest and economical service
I trust J&L auto with my vehicles. John provides honest and economical service. The environment is warm and friendly.

AK
Andre K.
Chantilly, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Andre said the staff was quick, friendly and professional. They did an overall good job.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
State Inspection F-350
Have been taking my vehicles to J & L for many years now. John and his staff are always open to discussion of my vehicle's needs ... and recommend solutions that I can live with dollar-cost wise.

MM
Marina M.
Reston, VA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Marina said the staff members are great people, and honest. They can be trusted not to add anything not necessary at the time.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Gainesville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
J&L Comes Through Again!!!
We just realized our inspection sticker was 3 months overdue! We called J&L immediately!!! And, were told, “Bring it in!”

We love J&L!!!!

Friends from Gainesville!!!

AT
Alexander T.
Ashburn, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Alexander said it was a great experience and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

GD
Gregg D.
Oak Hill, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Another great experience
Another great experience at J&L Automotive. Perfect service, quality work and a friendly staff. What more can you ask for.

DP
Don P.
Haymarket, VA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
John fit me into his schedule by fixing my flat spare tire to get me on my way.
John fit me into his schedule to fix my flat spare tire. I had a family crisis and did not have time to wait for repairs before returning to the hospital. They were busy but John took the time to help me get on my way.

SH
Saifudin H.
Chantilly, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Saifudin said the employees were professional, nice, timely, did a very good job and he liked them.
This review was collected via phone interview by Customer Research Inc.

ER
Ellis R.
Fairfax, VA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Great Service for my vehicles
Great service for 15 years, highly recommended

JR
Jc R.
Chantilly, VA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
JC said the employees were friendly. They were knowledgeable. They provided quality work. They provided good service.
This review was collected via phone interview by Customer Research Inc.

SD
Spenser D.
Chantilly, VA
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Great as always
As always, the folks a J&L took care of everything in one day and did an excellent job. I can't imagine going anywhere else for car care.

JB
John B.
Stafford, VA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Subaru valve cover gaskets
Nick did a great job! The car was finished when promised and the job was complete. Good price! Quality workmanship!

TT
Tuan T.
Chantilly, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Tuan said the receptionist was very welcoming. The service was good and really fast. He was very impressed.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Aldie, VA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Charles said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Chantilly, VA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
inspection but more!
These guys are the most honest techs. in northern Va. period! Great work at an honest price.

MO
Mike O.
Reston, VA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
I've enjoyed 39 years of great service from J&L Auto.
Personnel are skilled courteous and personable. The very best repair establishment that I have ever obtained service from since 1979--and that is 39 years!!

CW
Christina W.
Fairfax, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Inspection and AC repair
Always a pleasure bringing my car to J&L. John and his staff are kind and supportive. They always explain what they did to repair my car and will honor their work if the problem reoccurs at no charge. They also will ensure they provide fair prices and if they know Costco is cheaper for tires, they will refer you to Costco. All around great experience at J&L. I tell all my friends about them.

FB
Faidh B.
Vienna, VA
Cadillac SRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Faidh said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 351 in total