Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

455 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


DS
Dennis S.
Essex, IL
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Dennis said it was good service but they can always do better. He said the timing wasn't perfect and he received it a bit later than expected but the service was great.
This review was collected via phone interview by Customer Research Inc.

SB
Shani B.
Atlanta, GA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Shani said the mechanic who helped him was an absolute genius. He looked at the problem and knew what it was.
This review was collected via phone interview by Customer Research Inc.

JT
JOANNE T.
Diamond, IL
Kia Forte
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018
Oil change
Good service, fast friendly

DL
Debbie L.
Gardner, IL
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Debbie said it took her a while to get her vehicle back, but the facility only had one mechanic.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Carbon Hill, IL
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Eric said he has to bring his vehicle back to the business.
This review was collected via phone interview by Customer Research Inc.

MV
Max V.
Coal City, IL
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Max said he is always satisfied with the service he receives.
This review was collected via phone interview by Customer Research Inc.

LD
Linda D.
Oak Lawn, IL
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Linda said this business was good. They charge too much, but they responded quickly.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Illinois
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Mike said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

DZ
Dave Z.
New Lenox, IL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Dave said that right now, everything is good. He said he was stranded and the staff took care of him.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Coal City, IL
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Brian said the experience was not too bad. It took a little longer than they expected. The price on one of the parts was high.
This review was collected via phone interview by Customer Research Inc.

JR
Jason R.
Gardner, IL
GMC Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Jason said the business does good work. He said his service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

IR
Ione R.
Coal City, IL
Oldsmobile Cutlass Supreme
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Ione said she appreciates the service that the facility provides.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Wilmington, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Alex said the staff got what he need done and they were quick and effective.
This review was collected via phone interview by Customer Research Inc.

HW
HERB W.
Braceville, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
people
Very good service

SB
Steve B.
Dwight, IL
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Steve said the staff at the facility provided good service and did everything they said they would do.
This review was collected via phone interview by Customer Research Inc.

JC
Julie C.
Coal City, IL
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Julie said this business towed her vehicle and did a professional job. She was very thankful for what they did for her and her vehicle. They were very nice and helpful. She stated she loved the service, it was great. They delivered her vehicle back to her. They were exceptional and amazing.
This review was collected via phone interview by Customer Research Inc.

WM
Walter M.
Gardner, IL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Walter said the business was efficient and professional. They let him know what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

FJ
Freddie J.
Coal City, IL
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Freddie said the staff stated it would take less than an hour, but it took longer.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Braidwood, IL
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Robert said the business was honest with the service they did on his vehicle. He was pleased that the staff did everything quickly.
This review was collected via phone interview by Customer Research Inc.

LS
L&K S.
Braidwood, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Honesty! Great results!
J&R has GREAT TEAM WORK! Major overhaul front to rear on 2009 Aveo! Reasonable pricing, great mechanical work completed by Tom! Kellie great on updates as work was being completed! We felt total honesty from Tom n Kellie! Highly recommend J&R!

Displaying Review 1 - 20 of 455 in total