Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

445 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JR
Jason R.
Gardner, IL
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Jason said the business does good work. He said his service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

IR
Ione R.
Coal City, IL
Oldsmobile Cutlass Supreme
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Ione said she appreciates the service that the facility provides.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Wilmington, IL
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Alex said the staff got what he need done and they were quick and effective.
This review was collected via phone interview by Customer Research Inc.

HW
HERB W.
Braceville, IL
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
people
Very good service

SB
Steve B.
Dwight, IL
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Steve said the staff at the facility provided good service and did everything they said they would do.
This review was collected via phone interview by Customer Research Inc.

JC
Julie C.
Coal City, IL
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Julie said this business towed her vehicle and did a professional job. She was very thankful for what they did for her and her vehicle. They were very nice and helpful. She stated she loved the service, it was great. They delivered her vehicle back to her. They were exceptional and amazing.
This review was collected via phone interview by Customer Research Inc.

WM
Walter M.
Gardner, IL
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Walter said the business was efficient and professional. They let him know what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

FJ
Freddie J.
Coal City, IL
Chevrolet Impala
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Freddie said the staff stated it would take less than an hour, but it took longer.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Braidwood, IL
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Robert said the business was honest with the service they did on his vehicle. He was pleased that the staff did everything quickly.
This review was collected via phone interview by Customer Research Inc.

LS
L&K S.
Braidwood, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Honesty! Great results!
J&R has GREAT TEAM WORK! Major overhaul front to rear on 2009 Aveo! Reasonable pricing, great mechanical work completed by Tom! Kellie great on updates as work was being completed! We felt total honesty from Tom n Kellie! Highly recommend J&R!

SC
Shane C.
Morris, IL
Ford Police Interceptor
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Shane said the staff provided good quality service, and everything's good.
This review was collected via phone interview by Customer Research Inc.

DJ
Dan J.
Gardner, IL
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Dan said this is the most trustworthy and knowledgeable repair facility that he's ever dealt with in the last 25 years. He would not take his vehicle to any other place. He appreciates their honesty.
This review was collected via phone interview by Customer Research Inc.

TL
Terry L.
Coal City, IL
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Terry said the employees were the best. His brakes are working fine.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
Elwood, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Your commitment to Quality service and your Honesty are far above anyone else.
I have been one of your loyal customers sense a referral from a man I would Trust as much as My Family. Myles sent me to you years ago , he never steered me Wrong and neither have you.
My Family was in Business for 40 years I know the Hallmarks of good businesses, Jeff you have it going in Spades . Your commitment to Honesty in Service, Quality and Pricing are what sets you apart from other Shops .
What keeps me coming back is that I know giving my vehicle to you it will be fixed right. My Thanks to you , your mechanics and of course Kelly she is Great to work with she's got a sense of humor. Thanks again you saved the Day!

MM
Mike M.
Goose Lake Township, IL
Ford Windstar Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Mike said the service was good and the price was reasonable. The staff was friendly and professional.
This review was collected via phone interview by Customer Research Inc.

CO
Carrie O.
Coal City, IL
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Carrie said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Wilmington, IL
Cadillac Escalade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Kevin said the business had good service.
This review was collected via phone interview by Customer Research Inc.

HW
HERB W.
Braceville, IL
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
great
very good excellent service

TM
TOM M.
Morris, IL
Chevrolet Silverado SS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018
service oil change/tire rotation
I was waiting from 1:00 to 2:35 for an oil change and tire rotation. That is not convenient as I had an appointment. I feel that while the oil is draining the tires could be rotated and it would cut back on the time needed to complete this task.
friendly staff and good price for oil change. I also appreciated the write up for suggested services needed to maintain my truck

LG
Loyla G.
Coal City, IL
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Loyla said the staff did very good work.
This review was collected via phone interview by Customer Research Inc.

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