Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

9 Reviews

89% Would Recommend
Latest Review almost 5 years ago

Reviews


BL
Bob L.
St. Petersburg, FL
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2014 Category: Service
Bob said the facility provided outstanding service. He really liked their pick up and drop off service. The mechanic drove him and it gave him a chance to discuss the vehicle repairs, which is really rare. The business should keep up the good work. He hopes they can expand their business.
This review was collected via phone interview by Customer Research Inc.

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Will M.
St. Petersburg, FL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2014 Category: Service
Will said they were excellent at this business. They did the job right and were really pleasant. He would absolutely recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

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Thomas T.
St. Petersburg, FL
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014
Very Knowledgeable & Helpful
The dreaded "Service Engine Soon" light came on my BMW on New Year's Eve and I instinctively brought my car to J Gramley's because of a positive experience during my prior visit. They were closed early for the holiday, but there was still a gentleman there that I was able to talk to and he diagnosed the issue.

I am very appreciative of their great customer service and passion for cars. I will definitely come back for any future maintenance/service needs.

JC
James C.
St. Petersburg, FL
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014 Category: Service
James said the price was fair and they worked confidently on his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Abe T.
tampa, fl
Mercedes-Benz C240
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/30/2014 Category: Service
Abe said he had a list of repairs he asked this business to do and they did two of the items and charged him $1,200. He asked why the other repairs were not done and he was told that the machine needed to do those repairs was broken and it needed to be sent to Europe. He took the vehicle home and did some research on the other things he wanted done and he was able to do one of the repairs without the machine he was told was necessary. The day after the repairs his brakes went out and he called the business. Brent sent someone to pick up the vehicle and give him a loaner vehicle while the brakes were being worked on. He was not charged for the labor on this second visit, but he was charged for the parts. He said they should have known about the issue the day before because he was told they had done a complete inspection and the vehicle was good to go. He said he had none of these issues before this business worked on his vehicle. He will not recommend them to others because he has lost faith and trust in this business.
This review was collected via phone interview by Customer Research Inc.

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Laura A.
Mercedes-Benz 560SL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2014 Category: Service
Spoke with Larry. He said this business didn't do what they said they would to his vehicle. A weekend repair took a week.
This review was collected via phone interview by Customer Research Inc.

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Harold P.
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2014 Category: Service
Harold said this business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

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Tom D.
st pete, fl
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2014 Category: Service
Tom said they take their time to get the work done. He takes all of his difficult projects to this business and they take care of him. He has his own business and it is important for him to have a business like this one that can take care of all of his needs.
This review was collected via phone interview by Customer Research Inc.

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andy s.
St. Petersburg, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2014
Awesome service and care with my vehicle. with personable staff
If there was an olympics of autocare shops, Everyone would stop playing because they would always lose to j gramleys.

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