Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1178 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 23 days ago

Reviews


RB
Randy B.
Peyton, CO
Toyota Tundra 4WD Truck
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05/30/2018 Category: Service
Randy said everything went great. The pricing was reasonable. He was not charged an arm and a leg.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 05/31/2018

Hey Randy we understand that you only have so many "Arms and Legs"! Thanks for all the years of business! Kraig


EE
ERNEST E.
Colorado Springs, CO
Toyota Sequoia
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05/29/2018
It’s how they handle the unexpected that sets them apart
I took my older Toyota in for service after noticing fluid leaking from the power steering rack. I’m about to give the vehicle to my son who is away at college and I really wanted an expert once-over so he wouldn’t have any unpleasant surprises in the middle of nowhere on his drive back to the Pacific Northwest.

In their inspection, JC Repair noted a few minor things in addition to the items I already knew about. They could have suggested some costly work, but they didn’t. I’m already liking this place.

I got the car back and the rear hatch was working well for the first time in years, better than the Toyota dealer’s attempt at a fix when I had recall work done last year.

But then things started going wrong. I noticed a mistake on the invoice and steering fluid leaking. I brought the car back in and they addressed both promptly while I waited even though they had a full load of work on the day after a holiday weekend. How they handled these two issues impressed me. I now have a new favorite mechanic.
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Kraig H. from JC Repair responded on 05/31/2018

Ernest it's nice to be part of your automotive family! Thanks Kraig


RS
Rick S.
Peyton, CO
Ford Transit Connect
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05/29/2018 Category: Service
Spoke with Rick's wife. She said the business send texts to remind her , and the staff is nice.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 05/31/2018

Thanks Kathy nice to see you again! Kraig


EV
Evelyn V.
Colorado Springs, CO
Ford Windstar Wagon
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05/22/2018 Category: Service
Evelyn said she trusted the staff.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 05/23/2018

Thanks Evelyn, those words mean alot to us! Kraig


KR
Keith R.
Colorado Springs, CO
Ford Ranger
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05/16/2018 Category: Service
Keith said the business did a good job at fixing with what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 05/17/2018

Thanks Keith, We appreciate your business.


DH
Don H.
Colorado Springs, CO
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05/05/2018
Professionalism!
Service is always top quality, staff is friendly and courteous. No better shop in Colorado Springs. Would recommend to anyone needing.
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Kraig H. from JC Repair responded on 05/07/2018

Thanks Don we appreciate your business!


SL
SHELLY L.
Colorado Springs, CO
Honda CR-V
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04/30/2018
Personal care
I am always happy!
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Kraig H. from JC Repair responded on 04/30/2018

Nice to see you again Shelly!


RC
Robert C.
Colorado Springs, CO
Dodge Avenger
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04/30/2018 Category: Service
Robert said the employees were honest, knowledgeable, and good to work with. The communication was great throughout the process.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 05/02/2018

Robert thanks for letting us know we are doing a great job for you! Thanks Kraig


AS
ALEX S.
Colorado Springs, CO
Honda Accord Sdn
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04/24/2018
Review
Great guys really helpful and Jake front desk guy was really cool.
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Kraig H. from JC Repair responded on 04/30/2018

Thank you Alex! 


AG
Audrey G.
Colorado Springs, CO
Honda Accord Wgn
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04/24/2018 Category: Service
Audrey said she has been very happy with the business.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 04/30/2018

Thanks Audrey, we appreciate your business!


MH
MARK H.
Colorado Springs, CO
Toyota 4Runner
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04/22/2018
Great service, as always
The friendly folks at JC took care of everything, as always. Highly recommend this shop.
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Kraig H. from JC Repair responded on 04/23/2018

Thank you Mark! Kraig

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Kraig H. from JC Repair responded on 04/30/2018

We are always glad to help. Thanks Mark


AC
Aj C.
Colorado Springs, CO
Toyota Tacoma
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04/21/2018 Category: Service
AJ said the mechanics were great. The staff did the job effectively and honesty.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 04/30/2018

AJ We hope you find a car that you like soon! Kraig


JV
Jacquelyn V.
Colorado Springs, CO
Toyota Corolla
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04/16/2018 Category: Service
Jacquelyn said they were fast and honest. They were very polite and they refilled everything in her vehicle that needed to be filled.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 04/19/2018

Thanks Jacquelyn, let us know if we can help any further! Kraig


JT
JOE T.
Peyton, CO
Honda Accord Crosstour
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04/12/2018
Top notch service
Clean shop. Very thorough & knowledgeable staff.
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Kraig H. from JC Repair responded on 04/13/2018

Thanks Joe, I know this car didn't work out for you but I hope you have alot of fun and worry free miles with your Rav4! Happy motoring! Kraig


FT
Fran T.
Colorado Springs, CO
Toyota RAV4
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04/10/2018 Category: Service
Fran said the business is so good. She would not trade it for the world. They all treat her well and they fix what needs to be fixed. They don't charge for what does not need to be fixed.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 04/12/2018

Thanks Fran Its was good to see you again! Kraig


TB
TARA B.
Manitou Springs, CO
Nissan Frontier
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04/07/2018
Stellar.
Best service in an emergency situation I have ever received. They've earned my patronage for any future needs. Highly recommended.
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Kraig H. from JC Repair responded on 04/09/2018

Thanks Tara! We are always here for you! Kraig


DS
DEBRA S.
Colorado Springs, CO
Chevrolet Blazer
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04/07/2018
Car Repair
The staff at Japanese Connection are "Awesome". They have been my mechanics for over 20 years. Recently I was experiencing under car leaks, so I took my vehicle in for the usual oil change and mentioned the leaks. I was informed that the Engine Oil Cooler Hose and Valve Cover Gasket needed to be replaced. Repairs made and my vehicle is running good with no leaks.
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Kraig H. from JC Repair responded on 04/09/2018

Thanks Debra! can't believe its already been 20 years! Thanks again Kraig


DS
DEXTER S.
Colorado Springs, CO
Ford Explorer Sport Trac
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04/05/2018
A Kind Word, Brutal Honesty
What I needed was an oil change and an inspection. I left with both plus an all inclusive list of issues, offers to help, and resolve any problems. All this in high spirits and plentiful respect. Thank you.
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Kraig H. from JC Repair responded on 04/06/2018

Thank you Dexter for taking the time to review our company! We at JC REPAIR are always looking out for your best interest! Thanks again, Kraig


CH
Christian H.
Colorado Springs, CO
Subaru Forester
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04/05/2018 Category: Service
Christian said everything was great and this was a good experience for him.
This review was collected via phone interview by Customer Research Inc.
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Kraig H. from JC Repair responded on 04/09/2018

Thank you Christian, we appreciate your business! Kraig


SA
SHARON A.
Calhan, CO
Toyota Camry
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03/31/2018
The people!
I have always been well taken care of at JC Repair. I like to make sure the cars get in to be sure everything is good. No matter how long between visits, I have always been greeted with a smile and a warm welcome. Not only is the customer service amazing, my cars are well looked after too!
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Kraig H. from JC Repair responded on 04/02/2018

Thanks Sharon it was good to see you also! Kraig