Japanese Connection Inc


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1119 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago
TITUS T. on 12/14/2017
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"Never Not Good"
I've taken my Kia here several times before and Kraig and his crew are always a pleasure to speak and work with. This time I had an issue come up that wasn't a routine service or planned installation/modification. However, in spite of their already heavily-booked day they were not only able to get my vehicle in for diagnosis but they completed the needed repairs well before closing time. I just can't see taking my vehicle to anyone else.
Vehicle: Kia Soul
Service Date: 12/13/2017
Review Created: 12/14/2017 07:39 AM
BELINDA K. on 12/13/2017
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"Friendly and Reliable Service always!"
Called and talked with Chris. Explained car wouldnt start without a jump. Brought car in and had new battery in record time! I was back on the road !
Thanks for being there for me.
Belinda
Vehicle: Honda Civic Cpe
Service Date: 12/12/2017
Review Created: 12/13/2017 06:32 AM
Teri H. on 12/08/2017
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Teri said she has known the business for 25 years. The staff are very helpful.
Vehicle: Kia Sorento
Category: Service
Service Date: 11/30/2017
Review Created: 12/08/2017
This review was collected via phone interview by Customer Research Inc.
JASON D. on 12/02/2017
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"Best shop in the springs"
Always easy , always professional , and always great work. I have taken all my vehicles here for years. I have never had an issue with any of the work that has been done on all my personal and work vehicles. They keep everything running smooth and make everything very easy when it comes to getting the work done.
Vehicle: Toyota 4Runner
Service Date: 11/30/2017
Review Created: 12/02/2017 11:05 AM
MARIANNE M. on 11/26/2017
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"Japanese Connection Inc. Completes Their Work With Perfection"
Japanese connection knew that my auto would take 5.4 quarts of oil. Good Year on Austin Bluffs Parkway would not put anymore than 3 quarts of oil in my car even though I begged them for 5 quarts of oil, Good Year would always refuse me and told me that their computer only recommended 3 quarts. Please, always bring your car into Japanese Connection where they always do the job right the first time and they completely understand the nuances of Japanese auto's as well as American Made. I will always bring my 2003 Mitsubishi to Japanese Connection Inc. and my husband who owns a 2004 Eclipse Spyder Convertible will only use them as well. Great Company Kraig, you are awesome!. Marianne & Robert
Vehicle: Mitsubishi Montero
Service Date: 11/17/2017
Review Created: 11/26/2017 07:17 AM
Shirl B. on 11/24/2017
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Shirl said the staff at this business was very thorough and nice.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/20/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Eileen L. on 11/16/2017
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Eileen said this business found the problem she has been trying to fix for years and figured it out without having to be asked. Chris, at the front desk, was awesome and all of the staff were friendly. They were there to help and provide quality service.
Vehicle: Oldsmobile Aurora
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Noah K. on 11/16/2017
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Noah said they did a great job.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Ranjy G. on 11/15/2017
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Ranjy said he thinks this business has pretty good customer service.
Vehicle: Chrysler LeBaron
Category: Service
Service Date: 10/03/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Jarrod K. on 11/13/2017
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Spoke with Maggie. She said the staff were very honest and timely. They provided good service for the price. They were very knowledgeable and they didn't try to pull one over on her.
Vehicle: Ford F-150
Category: Service
Service Date: 10/11/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Dottie O. on 11/13/2017
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Dottie said the staff was very good at what they did. They knew what they were doing. They were friendly and knowledgeable. They told her the truth and they handled all of the repairs in a timely manner. They never tried to sell her something different from what they told her in the beginning. She has been treated wonderfully and it was very pleasant to go to someone she can trust. They were very nice and they helped her with her vehicle.
Vehicle: Suzuki Aerio
Category: Service
Service Date: 10/31/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
DAVID N. on 11/03/2017
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"Recent work on the Hooptie"
We are again pleased in the service and professionalism of JC auto and will continue to use their services. It means a great deal to be able to "trust" your automotive repair facility and we certainly have that trust with this shop.
Vehicle: Toyota Camry
Service Date: 10/31/2017
Review Created: 11/03/2017 02:37 PM
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks David, We appreciate you takeing time to give us a positive review! 

Carmen B. on 10/26/2017
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Carmen said that she has been going to the business for many years. She has never had any problems.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks Carmen, We appreciate you takeing time to give us a positive review! 

Fran T. on 10/26/2017
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Fran said this business treated her well.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/23/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks Fran! We appreciate you takeing time to give us a positive review! 

PAT G. on 10/25/2017
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"Friendly customer service, especially Chris I usually deal with him."
I have been going to the Japanese connection for the past year. everyone there is friendly, and I feel like I get honest opinions about my vehicle. I would recommend, and I have recommend this place to my friends and family, and I will continue to go back.
Vehicle: Lexus RX 300
Service Date: 10/23/2017
Review Created: 10/25/2017 08:13 AM
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Pat, we certainly appreciate you and your kind words!

Rick S. on 10/24/2017
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Spoke with Kathy. She said this business always makes time for her and they help her get her vehicle repaired.
Vehicle: Ford Transit Connect
Category: Service
Service Date: 10/17/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks Kathy! 

DEBRA B. on 10/22/2017
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"Customer service and quality service"
Complete in a timely manner and customer service is A+. My car is running so much better now.
Vehicle: Nissan Rogue
Service Date: 10/19/2017
Review Created: 10/22/2017 09:57 AM
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks Deb!

Julie G. on 10/19/2017
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Julie said the staff did a great job. They were right on the estimate. They were kind and meticulous so if she had any concerns they would look over the vehicle again.
Vehicle: Honda Accord
Category: Service
Service Date: 09/21/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Kraig H. at Japanese Connection Inc responded on 11/07/2017

Thanks Julie, we always appreciate a great customer review!

Yvonne H. on 09/28/2017
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Yvonne said this business treated her with respect. There were no problems and she did not have any complaints.
Vehicle: Acura MDX
Category: Service
Service Date: 09/20/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Melody P. on 09/19/2017
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Melody said the staff was friendly and they tried to help her as best as they could.
Vehicle: Honda Civic Sdn
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1119 in total