JC Repair / Japanese Connection

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719-574-5415
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(1,441 Reviews)
5 star
91%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
100% Would Recommend
Latest Review about 17 hours ago

Reviews

MM
MARY M.
Colorado Springs, CO
Subaru Forester
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
Repair
JC was precise about problem, and price. My car was in and out of shop quickly, thank you, JC!!
Recommended
Verified Customer
Colorado Springs, CO
Toyota Sienna
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Awesome team awesome work
Kraig and his team are spectacular. Fixed what I HAD to fix and gave me estimates and timelines fir things that Could wait for now
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 04/08/2020

Thank you for the kind words! We appreciate you! Kraig

LG
LEVI G.
Colorado Springs, CO
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Thanks!
Friendly, honest service :)
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 04/08/2020

Thanks Levi!   We appreciate you taking the time to give us a GREAT review!  Thanks again Kraig

JE
JANET E.
Manitou Springs, CO
Toyota Prius
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020
Reliable, capable, helpful, friendly
I would not take my car anywhere else. Excellent service and willing to (quite literally) go the extra mile.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 04/06/2020

Thanks Janet!  I am glad we were able to come pick up your car and service it for you. Thanks Kraig

DP
DEANNA P.
Colorado Springs, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Best mechanics
Freaking awesome work always!!!
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 04/02/2020

Thanks Deanna for the "freaking" GREAT review!!  See ya soon Kraig

Verified Customer
Longmont, CO
Lexus RX 350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Good experience
Several family members recommended. Very friendly and got work done in a timely manner.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 04/08/2020

Thanks for reviewing use so positively! Kraig

MG
MILDRED G.
Colorado Springs, CO
Chevrolet Celebrity
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
Top Service!!!
I've never experienced such awesome customer service at a car shop. Chris and Katie always make me feel welcomed and are always willing to answer any of my questions. Love, love, love.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/24/2020

Thanks Mildred! I love it when i hear from customers about my staff treating people with such respect and honesty!  Thanks Kraig

PH
PETER H.
Colorado Springs, CO
Honda Accord Sdn
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Wonderful first time experience!!
Katie was very helpful and knowledge on the phone. The mechanics were very thorough diagnosing the issue. The owner gave me a ride home. I experienced the lost art of customer service. Thanks !
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/23/2020

Thanks Peter! I am glad to hear Katie was helpful and Knowledgeable. I also enjoyed our conversation while giving you a ride! Kraig

Verified Customer
Colorado Springs, CO
Toyota Highlander
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Checking in
Took my SUV in when the engine light came on. JC repairs was clear and willing to work with me. Will definitely go back for bigger repairs. Thank you for taking the time to build trust not just a transaction.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/23/2020

Thank you!  As you are well aware, I believe in Customer FIRST!! Thanks again. Kraig

FG
Frank G.
Colorado Springs, CO
GMC Yukon XL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020 Category: Service
Frank said he was provided with quick and courteous service and that he enjoyed the experience here.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/23/2020

Thanks for coming in Frank.  I am glad your were satisfied with our service. Kraig

SL
SHELBY L.
Colorado Springs, CO
Pontiac G6
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Supper nice people and veal helpful.
Everyone was so nice and helpful they explained thing to me in a way I understood and the prices were good. It felt like they cared! I appreciate that!
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/23/2020

Thanks Shelby! Your review was what we look for in customer service. Thanks again Kraig

JL
JEFF L.
Monument, CO
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2020
Great service and knowledge
Chris, Katie and Craig are great folks! Super nice and professional. Shop manager Chris very knowledgeable. Great mechanical diagnoses and repairs on my rock crawling Jeep. Great turnaround time. Well priced. I very highly recommend!
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/16/2020

Thanks Jeff! I am glad to hear that our staff took good care of you at the right price! Kraig

CR
CECILIA R.
Colorado Springs, CO
Subaru Forester (Natl)
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Great Customer Service
As always, the service is excellent. I can always count on JC Repair for good work and honesty.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/16/2020

Thanks Cecilia! We appreciate your continued patronage! Thanks Kraig

ZS
ZACH S.
Colorado Springs, CO
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Always takes great care of ME, and my cars
Always very happy with JC. I mostly worked with Chris during my most recent preventative tune-up, and he was very understanding of my situation and easy to work with.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/13/2020

Thanks Zach! I like to hear that my employees are treating you as you would expect!. Kraig

JF
JAN F.
Colorado Springs, CO
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Great service!
The service is excellent? Everybody is so nice. They are great at explaining things. I would not go anywhere else.
Recommended
Kraig H. from JC Repair / Japanese Connection responded on 03/13/2020

Thanks Jan! I also wanted to say thanks for sending all your (doggy) :)  friends to us! Kraig