Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

593 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


HB
Hector B.
El Paso, TX
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Hector said he has been with this business for many years and he likes their service.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
El Paso, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Thomas said the employees were helpful. They provided knowledgeable service.
This review was collected via phone interview by Customer Research Inc.

RS
ROSA S.
El Paso, TX
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Fast service
Jay's Auto is a place I can trust and always fast. They do a good job and are fast.

GF
GABRIELA F.
El Paso, TX
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
One less thing for a Dad to worry about!
I helped my daughter move to El Paso. I have always done the repairs on her car so finding a shop both of us could trust was very important. I highly recommend Jay's Automotive. Rick was very helpful and answered all of our questions. He was very accommodating in scheduling my daughters car. His diagnosis was spot on and the price was fair. Unfortunately scammers are all too common in the repair industry. It is very refreshing to find an honest shop. Digital inspection and update text sent to your mobile device is a nice touch. The shop is small but very clean and inviting if you choose to stay and wait for the repair. Complimentary coffee and cold beverages are provided as well as WiFi. I'm glad I found Jay's Automotive and recommend them to anyone looking for a reputable honest shop.

IF
IRMA F.
El Paso, TX
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
What great service!
Such a small shop, but wow, what great service. THey send you updates, pictures of your vehicle, status of all these things they check. and quick! I won't go elsewhere ever!!

JV
Jorge V.
El Paso, TX
Mazda RX-8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Jorge said he received good service at the business.
This review was collected via phone interview by Customer Research Inc.

FA
Francisco A.
El Paso, TX
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Francisco said the staff is honest and they are good mechanics.
This review was collected via phone interview by Customer Research Inc.

RE
Refugio E.
El Paso, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Maria. She said he was very pleased with his visit.
This review was collected via phone interview by Customer Research Inc.

RM
Rosa M.
El Paso, TX
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Rosa said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

MV
Miranda V.
Texas
Lexus LS 400
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Miranda said her steering wheel is still rough when she turns it.
This review was collected via phone interview by Customer Research Inc.

FC
FRANK C.
El Paso, TX
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Honest and Exceptional Service
Provided honest assessment of the issues presented. Professionally run shop and staff.

AF
ALEJANDRA F.
El Paso, TX
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great Customer Service
Customer Service is top priority for this shop. I did not feel like I was being hustled. Everything was explained to me up front. I went in for a oil change & to get my air conditioner fix. The waiting room is nice and fresh. Rick was awesome. Jeremiah did a great job on my vehicle.

RQ
Ruben Q.
El Paso, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Ruben said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.

LL
Luis L.
El Paso, TX
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with Jacob. He said the staff's explanation of the service was very detailed. The reception area was nice.
This review was collected via phone interview by Customer Research Inc.

CJ
Chris J.
El Paso, TX
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Chris said the business did good work. He had an inspection completed and the business educated him on future work.
This review was collected via phone interview by Customer Research Inc.

RC
Roberto C.
El Paso, TX
Chrysler Sebring Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Roberto said the staff did a good job but the price of the service was a little expensive.
This review was collected via phone interview by Customer Research Inc.

LF
LORENZO F.
El Paso, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
The skill, the expertise, the professionalism, continues to amaze me. Very excellent work!
The repair approach is very methodical, with expert knowledge and equipment that has handled my car repairs from hose changes to transmission sensors alignment to state inspections.
and more. I fully recommend, especially for 2nd opinions! The work is cost effective and quick.

EB
Ethan B.
El Paso, TX
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ethan said he had no issues. The business was quick and they worked with him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
El Paso, TX
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
State inspection
Gracias por el buen servicio al cliente.

CA
CARLOS A.
El Paso, TX
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
State inspection
Muy buen servicio al clinte.
Eficiente y rapido.

Displaying Review 1 - 20 of 593 in total