Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

648 Reviews

98% Would Recommend
Latest Review about 10 hours ago

Reviews


RB
RAQUEL B.
El Paso, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019
Excellent customer service
I had my vehicle brakes replaced at Jay’s it was my first visit had choose because of the great reviews it had. I was not disappointed with the professional prompt and friendly service I received. Thank you!

Verified Customer
El Paso, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
excellent
above and beyond. I trust them with my life, they are my heroes

JM
JORGE M.
El Paso, TX
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Excellent service
Very professional personal

ML
MARIA L.
El Paso, TX
Hyundai Elantra
Verified Customer
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02/09/2019
Trustworthy
Excellent customer service. Rick was very professional and courteous. Went out of his way to help me. You don't get this kind of service anymore. Highly recommend.

Thank you, Rick.

RN
RUBEN N.
El Paso, TX
Mazda 323
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
These guys are amazing!
They’re fast, communicate with you on everything, and they know what they’re doing. The best & most reasonably priced mechanic in El Paso.

AC
ANDRE C.
El Paso, TX
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Jays Automotive
If you want polite, Honest and good service Jays Automotive is the place to go. I picked this place based off the reviews I see and was not let down they lived up to there high reviews. Rick was outstanding and always kept me informed of what was going on and when my car would be ready. He even stayed 30 min after closing time so I could pick up my car. I live in the Northeast close to the edge of Texas it was worth the drive to recieve great service. Thank you Jays Automotive and thanks Rick. Will bring my other vehicles here.

FM
FELIPE M.
El Paso, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Great service
Great service

KB
KIM B.
El Paso, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
The employees, the way the check out your vehicle and send info by email.
I give them a thumbs up!

AC
ABEL C.
El Paso, TX
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Great service
Great customer service

AP
ALBA P.
El Paso, TX
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
They give solutions to the car needs
They have great service to my car in it’s time of need.

AA
Anthony A.
El Paso, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Anthony said the employees did a good job, it was fast and they got it done.
This review was collected via phone interview by Customer Research Inc.

AA
Adel A.
Texas
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Adel said they were excellent.
This review was collected via phone interview by Customer Research Inc.

RF
REBECCA F.
El Paso, TX
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Rick is always so helpful.
My whole family goes to Jay's. They provide excellent service.

ER
EMILIO R.
El Paso, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Excellent service
Fast and friendly service. They tell you exactly what the car needs and they don’t try to sell you extra stuff

TW
TED W.
El Paso, TX
Lincoln Navigator
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2019
Check engine light not resolved despite good experience
Check engine light came on. We are new in town and needed to get my wife’s car in fast after a long cross country drive after the holidays.

Christine from the Lomaland shop didn’t have availability and got me linked up with the Alameda shop ASAP. Got in fast. Great service at the counter by Rick. The available online maintenance dashboard and diagnostic maintenance service report is solid and allows one to hone in immediately on the problem.

The reason for the one star is that the check engine light came on first thing this morning - Monday (less than two days after service completion on Saturday). The engine didn’t feel normal when we drove it home on Saturday and then to church yesterday despite the maintenance service. Was hoping it would take some miles on the road to feel right but same problem persists.

Our experience was great. The service was timely but the issue is still not resolved. I’ll call Rick this morning once the Alameda Shop is open. Help me guys change this one star to a five! Thank you team!

Verified Customer
El Paso, TX
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great people and great service
They were very friendly at the front desk and the service was great overall!

RC
RAY and KARLA C.
El Paso, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Hospitality/ knowledgeable Employees/restrooms detailed & clean/ time frame given and delivered as promised
Keep up the good work , do not change your system

LM
Luis M.
El Paso, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Luis said the business did a phenomenal job, and have great service and are very professional, anytime he needs these services done he goes to this business.
This review was collected via phone interview by Customer Research Inc.

MD
Manuel D.
El Paso, TX
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Spoke with Martha. She said the staff at this business is always very friendly and helpful. They get her in right away. They are always cheerful and she likes that.
This review was collected via phone interview by Customer Research Inc.

AR
Athena R.
El Paso, TX
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Athena said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 648 in total