Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

632 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 5 days ago

Reviews


DW
Douglas W.
El Paso, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Douglas said the staff do good work.
This review was collected via phone interview by Customer Research Inc.

JV
Javier V.
El Paso, TX
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Javier said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Marisol B.
El Paso, TX
Dodge Dart
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Marisol said the staff provided good service and they were all very nice.
This review was collected via phone interview by Customer Research Inc.

PT
Pat T.
El Paso, TX
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Pat said the Christine at the front desk was very nice and personable. She went in because her air conditioning wasn't working. They did a diagnostic that took a long time to complete due to waiting for other customers ahead of her. The results of the diagnostic revealed a need for $900 worth of work. She opted not to continue. Overall she felt comfortable and informed during the whole experience.
This review was collected via phone interview by Customer Research Inc.

IO
Irene O.
El Paso, TX
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Irene said the business has always done a great job.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
El Paso, TX
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018
Recent visit May 2018
Very kind staff, always goes above and beyond to hear my concerns about my vehicle. Willing to bring my car to me when I’m not able to pick up my vehicle.

IO
Isela O.
El Paso, TX
Volkswagen New Beetle Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Isela said the service was good.
This review was collected via phone interview by Customer Research Inc.

SC
Sophia C.
El Paso, TX
Dodge Caliber
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Sophia said the business provided good service and the staff kept her informed as to the status of the repair work being done.
This review was collected via phone interview by Customer Research Inc.

CG
CEDRICK G.
El Paso, TX
Pontiac Grand Prix
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2018
A Shop You Can Trust
A good mechanic shop in El Paso that you can trust is hard to find, but Jays Automotive at 941 Lomaland has earned my trust. I have had this shop do two engine swaps for me and had no problems. They don't charge you for things that doesn't need to be done. I will continue to use this shop as long as I am in El Paso.

AK
ADAM K.
El Paso, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
maintenance
Excellent service, as usual!

DG
David G.
El Paso, TX
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
David said the service was really good. There were no problems.
This review was collected via phone interview by Customer Research Inc.

DC
Dorian C.
El Paso, TX
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Dorian said he was confident the business diagnosed the problem his vehicle was having correctly.
This review was collected via phone interview by Customer Research Inc.

VE
Victoria E.
El Paso, TX
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Victoria said the staff were really nice and they got everything that she needed done on her vehicle completed. She got in and out of the business really quickly.
This review was collected via phone interview by Customer Research Inc.

SO
Sander O.
El Paso, TX
Kia Soul
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Sander said he is pretty happy with the service but, the wait was long.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Riverside, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Michael said the staff was quick, responsive, and provided overall good service.
This review was collected via phone interview by Customer Research Inc.

JB
Jonnie B.
El Paso, TX
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Jonnie said she won't go anywhere else. The staff are very nice.
This review was collected via phone interview by Customer Research Inc.

YS
Yvonne S.
El Paso, TX
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Yvonne said the staff had the best customer service, and they kept her informed throughout the whole service.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
El Paso, TX
Kia Forte Koup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
John said the business does great work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
JUSTIN M.
El Paso, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Always informed of the work; no surprises
I took my car in for an inspection of the engine and drive train. After it had been completed, I received a text file detailing each item inspected, whether the item was in good shape or needed work, photos were included to review. This level of explanation was fantastic! They provided a lot of information and I received a call asking if I had questions or concerns. Jay's provides great customer service! Prices are competitive and the work was done to my satisfaction. I shall return!

RR
REBECCA R.
El Paso, TX
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Excellent
As always very friendly staff and courteous and professional mannerism, and you all know about cars like the back of your hands!!! 👌👌👌

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