Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

668 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 17 days ago

Reviews


AC
Akeem C.
El Paso, TX
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Akeem said that the place helped him out a lot with his vehicle.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
El Paso, TX
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Eric said he has been going there for years and has never had an issue with them.
This review was collected via phone interview by Customer Research Inc.

JV
Joel V.
El Paso, TX
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Joel said they gave him good service.
This review was collected via phone interview by Customer Research Inc.

IL
Isaac L.
El Paso, TX
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Issac said the business had commutative service he didn't feel like the business was overcharging him, they were honest with their opinions and they didn't try to add more unnecessary fixes to the price.
This review was collected via phone interview by Customer Research Inc.

AJ
Ariel J.
El Paso, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Ariel said The business completes work in a timely manner. They are really pretty good.
This review was collected via phone interview by Customer Research Inc.

TF
Tim F.
El Paso, TX
Nissan Frontier 4WD
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2018 Category: Service
Tim said the employees did the service they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

LN
Lorenzo N.
El Paso, TX
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Lorenzo said he has been going to this mechanic for over 30 years. He does a great job.
This review was collected via phone interview by Customer Research Inc.

EN
Eulalio N.
El Paso, TX
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Eulalio said the business does good work. They do not have any problems there.
This review was collected via phone interview by Customer Research Inc.

JM
JAIME M.
El Paso, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Good service for a fair price ... can’t ask for more than that.
Great job

FS
FERNANDO S.
El Paso, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
Great customer service
Took away my fear of check engine lights. Sam explains things well and gives you options and recommends priorities to fit your budget. I appreciate his honesty and sincere attempt to help.

JM
Juan M.
El Paso, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Juan said the employees communicated with him. They complete service quickly.
This review was collected via phone interview by Customer Research Inc.

IA
IGNACIO R A.
El Paso, TX
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Excellent and professional service
Sam the manager and the entire staff have always treated me with the upmost professional courtesy. The work executed on my vehicle has been excellent. I will continue to have my vehicles serviced at Jay's Automotive on Lomaland.

MM
Mae M.
El Paso, TX
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mae said she has used them for years, they provide her a list of things that may need to be done and how soon it needs to be done.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Fort Worth, TX
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mike said the staff were nice and honest.
This review was collected via phone interview by Customer Research Inc.

JC
Juan C.
El Paso, TX
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Juan said the service was excellent and on time.
This review was collected via phone interview by Customer Research Inc.

SC
Soledad C.
El Paso, TX
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Soledad said she was satisfied with the work at the business.
This review was collected via phone interview by Customer Research Inc.

AL
Antonio L.
El Paso, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Spoke with Maria. She said, this business is convenient for her and they do good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
El Paso, TX
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Fast, friendly, done right the first time.
Took my car in for a radiator leak. Had it fully replaced? Won't talk about prices, as I think service is more important. They tell you whats wrong, why its that way. In addition, they do the job right the first time around. Never had to go back for a fix for the fix.

JH
Jacqueline H.
El Paso, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Might be my new mechanic
Okay, this was my first time at Jay's and I dropped $600 on a brake booster, oil change and my state inspection, so I'm feeling pretty deflated right now (literally). However, I'm told that this was a fair price for these services, so that's a positive. Another positive is that even tho the shop looked extremely busy, and they told me it might be a couple of days before they could look at it, I received a call that evening telling me that they could have it fixed the following morning. The third positive is that I left Jay's feeling like they cared about me coming back. I will definitely be a return customer. I guess the only negative I have is that they didn't offer me a glass of wine!!

SG
Santiago G.
El Paso, TX
Mitsubishi Montero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Santiago said he likes this business. It's his go-to automotive facility. They do pretty good work, and he would like them to keep it up.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 668 in total