Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

710 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
El Paso, TX
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Clean, Professional, Friendly...
...very clean office; very friendly oriented; very professional...

MH
MANUEL and BLANCA H.
El Paso, TX
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great customer service
The service is great.
Mechanics are knowledgeable
Reasonable prices on services done to vehicles.
Would recommend Jays Automotive to others.

AM
Angel M.
El Paso, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Angel said his family has been going to this business for years, and the all-around service is good. The employees smile all the time.
This review was collected via phone interview by Customer Research Inc.

GM
Gilbert M.
El Paso, TX
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Gilbert said the service was extremely good.
This review was collected via phone interview by Customer Research Inc.

MM
Mae M.
El Paso, TX
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Mae said the staff is eager to please their customers and the service is always good.
This review was collected via phone interview by Customer Research Inc.

SG
SYLVIA G.
El Paso, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Great customer service.
Sam and his crew have always given excellent customer service. The have been the only ones to service my 2007 Toyota Camry. The previous owner recommended Jay's and I also have recommended them to my children for their automobile needs. Keep up the good work👍👍

JA
JESSE A.
El Paso, TX
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Great work!
I took my car and they fixed it. They did not even charge me a penny. It was just a loose wire. I did not have interior dome light working. This outfit does excellent work overtime they work on one of my autos. GO THERE AND YOU WILL SEE WHAT I MEAN.
Jesse

JM
JAVIER M.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
2002 FORD F250
Respectful employees and great service!

JF
JUAN and GLORIA F.
El Paso, TX
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2019
Good Service.
Quicker service than usual.

BN
Benjamin N.
El Paso, TX
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Benjamin said overall, the service at this facility has been better than any that he has experienced at any other repair business, although there were some things that could have been done better.
This review was collected via phone interview by Customer Research Inc.

ML
MANUEL L.
El Paso, TX
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
fast service
I have going to Jay's for many years (more than 16 years) and I've always been satisfied.

AG
Abel G.
El Paso, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Abel said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

RR
RAUL R.
El Paso, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Car/Truck Inspection
Took my two vehicles to Jay’s Automotive recently for yearly inspection. While waiting the receptionist offered my wife and me coffee or soft drink, very much appreciated. On top of that the inspections were done within 20 minutes. Highly recommend Jay’s. Thanks.

CH
CARLOS H.
El Paso, TX
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
People working their
Everyone working their is Awsome

LC
Linda C.
El Paso, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Linda said she came in to get the horn on her vehicle fixed, so she could pass the state inspection. Her and her family have been customers for 25 years.
This review was collected via phone interview by Customer Research Inc.

DA
DOUG A.
El Paso, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Quick, professional, quality repairs
Same day service and shuttle home. Thanks for doing a great job and taking care of the truck as soon as possible. The pictures that goes along with the recommendations are a nice touch.

BD
BOBBY D.
El Paso, TX
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
Great service and polite employees,and experienced techs.
Great service,never had complaint on this business in more than 30 years.

Verified Customer
El Paso, TX
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Professional
Very fast and efficient

OQ
Oswaldo Q.
El Paso, TX
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Oswaldo said the employees were straight to the point, fixed his vehicle right away and he had no problems.
This review was collected via phone interview by Customer Research Inc.

HZ
HECTOR Z.
El Paso, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Fair and honest
They are fair and honest...issues with my vehicle not starting...identified a few issues...they pin pointed a short and the fuel pump...and even if the warranty had just expired on the fuel pump...they still honored it and replaced at no cost. Thank you guys!