Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

274 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


BH
Brandon H.
Fortuna, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Brandon said the staff are very timely, and are very good about calling about updates.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Hydesville, CA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Lisa said the staff did everything she needed.
This review was collected via phone interview by Customer Research Inc.

CC
Cheyenne C.
California
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Cheyenne said this business is always willing to take her in as soon as possible. They did a super good job. They provided her with a print out of everything wrong with her vehicle. They were super nice. They provided great customer service.
This review was collected via phone interview by Customer Research Inc.

KD
Karen D.
Fortuna, CA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
My trusted mechanic
Jason and staff take the time to explain the repairs and even show me what the problem is. I trust his judgement and his work.

KI
Kelly I.
Fortuna, CA
Buick Enclave
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Kelly said service was quick, friendly and very good.
This review was collected via phone interview by Customer Research Inc.

GA
Gabe A.
Fortuna, CA
Chevrolet Silverado SS
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Gabe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LH
Laurel H.
California
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Laurel said this business was easy to deal with and it was very accessible.
This review was collected via phone interview by Customer Research Inc.

JF
Jesse F.
California
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Jesse said the business did a good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LN
Lexi N.
Arcata, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Lexi said she really appreciates the texts and the photos she was sent on the progress of the repairs.
This review was collected via phone interview by Customer Research Inc.

JN
Justin N.
California
Mercury Villager
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Justin said the employees were able to get him in quickly. He called one day at closing and the employees scheduled him for the next day and resolved the issue. They even went above and beyond and let him know what else was wrong, but didn't pressure him into getting it fixed right away.
This review was collected via phone interview by Customer Research Inc.

WS
Will S.
Garberville, CA
Volkswagen Passat Sedan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
Will said this business told him his tie rod was messed up and he needed to replace it. He bought the part and took it to another facility where he found out the tie rod was not broken. He spent $100 on parts and he couldn't return the part even though he didn't need it. He called to tell them they were wrong and they told him he was wrong.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Fortuna, CA
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Laura said the staff offer prices that are fair and they do a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kelly B.
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Friendly and professional
Jason and his crew are always so polite, and I being a middle aged woman with no knowledge of auto repairs makes it easy to understand what my needs are. I know he won't take advantage of me due to my lack of knowledge and they get the repairs done quickly. He even picked me up and drove me home as I had no other way to get there, proving they go above and beyond what others may not do. Even when I had to wait for a repair to be done, they have a very comfortable waiting area with free drinks and snacks, a very comfortable couch and a large screen TV. Just having someone "local" working on my vehicle made me feel comfortable bringing my business to them. Everyone should know about their services.

SC
Sandy C.
Fortuna, CA
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Spoke with Darlene. She said they have never had any problems with the business and have never had to take a vehicle back for any reason. The service is always completed on time.
This review was collected via phone interview by Customer Research Inc.

RE
Robert E.
Fortuna, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Robert said this business did a good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GA
Gabe A.
Fortuna, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Gabe said the service was great. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

TH
Taylor H.
California
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Taylor said the business always helps her out.
This review was collected via phone interview by Customer Research Inc.

AC
Angela C.
California
GMC Envoy XUV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Angela said it was an amazing experience. The staff were all great people working on the suspension issue. It was fairly priced and it was done quickly. She was also informed on any additional issues. Overall, they were nice people to work with.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Fortuna, CA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
John said the service was good.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Fortuna, CA
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Bob said the staff did a good job providing service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 274 in total