Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

297 Reviews

98% Would Recommend
Latest Review 22 days ago

Reviews


CC
Carlos C.
Fortuna, CA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Carlos said the business is very thorough. They take the time to explain the issues. They are very truthful and honest.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 10/05/2018

Hello Carlos! Thank you for leaving us a positive review. Our goal is to always be transparent with you about the health of your vehicle. Let us know if there is anything else we can help you with.

Thank you for leaving us a review,
Jason
Owner

BS
Barbera S.
California
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Barbara said she is very happy with the new battery. She will be going back.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 10/05/2018

Hello Barbara! We are happy to hear about your positive experience working with us. Thank you for choosing us! Let us know if there is anything else we can help you with.

Thank you for leaving us a review,
Jason
Owner

KR
Kris R.
California
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Kris said the staff is really good with timely service, and a good price. They've never done him any wrong.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 09/27/2018

Hello Kris! We are happy to hear about your positive experience working with us. We appreciate your business. Let us know if there is anything else we can help you with.

Thank you for leaving us a review,
Jason
Owner

DN
Derrol N.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Derrol said the business had everything done in the same day, the work was good, and at a good price.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 09/25/2018

Hello Derrol! We are happy to hear about your positive experience working with us. We appreciate your business. Thank you for choosing JC Auto!

Thank you for leaving us a review,
Jason
Owner

CB
Chris B.
California
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Chris said he gave them a try and it was good.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 09/25/2018

Hello Chris! We are happy to hear that you had a good experience with us. Thank you for choosing JC Auto. We hope to see you again soon for your next oil change!

Thank you for leaving us a review,
Jason
Owner

CU
Charles U.
California
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Charles said the staff were pretty good, he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 09/07/2018

Hello Charles! We are happy to hear about your positive experience with us. 

Thank you for leaving us a review,
Jason
Owner

BK
Brittney K.
California
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Brittney said she went to the business because of the price. She arrived at the business late but no one was mad and she received her inspection.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 09/07/2018

Hello Brittany! Thank you for choosing us for your oil change. We hope to see you again!

Thank you for leaving us a review,
Jason
Owner

RW
Ryan W.
Zenia, CA
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Ryan said the staff was awesome. The communication was good and all of the work was satisfactory.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/27/2018

Hello Ryan! Thank you for this great review! We appreciate your business.

Thank you for leaving us a review,
Jason
Owner

DA
Debbie A.
weott, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Debbie said the staff at this business did a wonderful job, they got her vehicle running .
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/27/2018

Hello Debbie! We are happy to hear about your positive experience. We appreciate you choosing us!

Thank you for leaving us a review,
Jason
Owner

Verified Customer
Fortuna, CA
Dodge Dart
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2018
Terrible
For one , every time you go here , it’s 300 bucks , second time will be 300 bucks , and it doesn’t matter what it is. Second , I was having inspection for Uber , which failed for crack in window , that if I knew , I would have never had inspected , yet , I was charged 45 bucks for. If you can can avoid jc , do so , they don’t care about anything but the dollar. Like most. I thought this was a good local bizz. I was very wrong.
Jason C. from JC Auto responded on 08/20/2018

Sorry David Shawula for your experience here with us. We try to keep everyone informed about there car, even if it's not always good news. As far as the uber inspection we can not "cheat" the inspection for any reason. We inspect the vehicle how it came in. The inspection form you provide has what is inspected, typically these are pretty straight forward inspections. If you windshield is cracked why have it inspected for having a good windshield without cracks? We've been helping you out for years with different vehicles and am very sorry to hear you don't want to continue that relationship. I wish you better luck with your vehicles in the future.  

Thank you for leaving us a review,
Jason
Owner

LC
Leroy C.
Fortuna, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Customer Service second to none
As always Top Notch service
Jason C. from JC Auto responded on 08/14/2018

Hello Leroy! We really appreciate doing business with you! Thank you for choosing us to take care of your Dodge Pickup!

Thank you for leaving us a review,
Jason
Owner

DC
Dan C.
Fortuna, CA
Oldsmobile Cutlass Ciera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Spoke with Susan. She said this business was up-front and honest. The cost was under the quote.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/13/2018

Hello! Thank you for leaving us a positive review. We always want to be completely honest with you when it comes to your vehicle. We truly appreciate your business.

Thank you for leaving us a review,
Jason
Owner

BW
Brittany W.
California
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Brittany said the business did a good job. The service was quick and easy.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/13/2018

Hello Brittany! We are happy to hear about your positive experience. Thank you for choosing us!

Thank you for leaving us a review,
Jason
Owner

HT
Holly T.
California
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Holly said the staff were really good, and she was treated with respect. They seem to care a lot, and had kept them updated with repairs on the vehicle. Pictures were sent through text messages regarding vehicle work and updates, and they gave pricing on work and future work. The people were very professional, loving and caring, and won't do anything to the vehicle without permission. She said they were the best people, and they are very trustworthy.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/10/2018

Hello Holly! Thank you so much for this wonderful review. We are happy to hear about your positive experience working with us. We want nothing more than to be transparent with you when it comes to your vehicle. We appreciate your business. 

Thank you for leaving us a review,
Jason
Owner

LR
Lester R.
Fortuna, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Spoke with Lester's wife. She stated they were satisfied with business and the business is good.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/13/2018

Hello! Thank you for choosing JC Auto for your all your maintenance needs on your Ford Escape! We really appreciate your business.

Thank you for leaving us a review,
Jason
Owner

RM
Roxanne M.
Fortuna, CA
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Roxanne said the service was good.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/09/2018

Hello Roxanne! We appreciate doing business with you. Let us know if you need anything or have any questions!

Thank you for leaving us a review,
Jason
Owner

JE
Jim E.
Fortuna, CA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Jim said he likes the service he gets from the business.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 08/09/2018

Hello Jim! We appreciate you bring in your Nissan Murano for an oil change service. We are happy to see that you enjoy our business. 

Thank you for leaving us a review,
Jason
Owner


CS
Clinton S.
Rio Dell, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Clinton said he always recommends this business. They were able to provide same day service.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 07/25/2018

Hello Clinton! Thank you for supporting JC Auto thoughout the years we have been in business. We appreciate working with you.

Thank you for leaving us a review,
Jason
Owner

JT
John T.
California
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
John said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 07/25/2018

Hello John! We appreciate you bringing in your Honda Pilot for an oil change. We hope to see you next time!

Thank you for leaving us a review,
Jason
Owner

AL
Arnoald L.
Hydesville, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Arnoald said the staff at this business first quoted him $105.00 to look at his vehicle, and he ended up only paying $50.00, which he was happy about.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 07/25/2018

Hello Arnoald! Thank you for choosing to bring in your Toyota Tacoma into JC Auto. We really appreciate doing business with you.

Thank you for leaving us a review,
Jason
Owner

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