Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

335 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


CK
Charles K.
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
truck repair
great service as always. someone we can trust.

JM
Javier M.
California
Subaru BRZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Javier said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Miranda, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Richard said he was happy with the business because they took care of him when his vehicle broke down, and it was a very stressful situation, and they took care of it for him and got him back where he needed to be. He also wanted to mention he was very happy with their service.
This review was collected via phone interview by Customer Research Inc.

KW
Kim W.
California
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Kim said she thought the staff was honest. She appreciated they let her know she would be needing new brakes soon, but she did not feel under any pressure to buy the extra service during her visit.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 05/02/2019

Hello Kim! Thank you for leaving us a review. We try to be transparent with you about the life of your vehicle and inform you on problems that may arise in the near future. Thank you for your support!

Jason
Owner

JA
Judy A.
Fortuna, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Judy said she was very happy the business fixed her vehicle great , and they were very, very helpful. Nice. She has already recommended them. They did what she needed, and they were quick.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 05/02/2019

Hello Judy! We are happy to hear about your positive experience working with us. We take pride in getting the job done right and in a timely manner. Thank you for your support.

Jason
Owner

RC
Robbie C.
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Thanks JC Auto
Always a pleasure doing business.
Jason C. from JC Auto responded on 03/22/2019

Hello Robbie! Thank you for leaving us a review. We appreciate your business.

Jason
Owner

AD
Aylah D.
Fortuna, CA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Aylah said the service was good.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Aylah! Thank you for choosing us. We hope to see you again for your next oil change!

Thank you for leaving us a review,
Jason
Owner

KD
Kevin D.
California
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Kevin said that the business provided excellent service in a timely manner and also that everyone on staff was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Kevin! We appreciate working with you! Let us know if we can help you with anything else!

Jason
Owner

SM
Stella M.
California
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Stella said the service was performed quickly and the staff was professional, kind and took care of everything she needed.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Stella! We appreciate your business. Thank you for leaving us a positive review. We hope to see you again!

Jason
Owner

AC
Angie C.
Redcrest, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Excellent customer experience
On time, polite and great customer service
Jason C. from JC Auto responded on 03/22/2019

Hello Angie! Thank you for the positive review. We hope to see you again!

Jason
Owner

BM
Bruce M.
California
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Bruce said the staff are wonderful people.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Bruce! Thank you for the positive review. We appreciate your business. 

Thank you for leaving us a review,
Jason
Owner

KA
Kristen A.
Fortuna, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Kristen said the staff are very hospitable, and quick.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Kristen! Thank you for this wonderful review. We hope to see you again for your next oil change!

Thank you for leaving us a review,
Jason
Owner

JW
Jason W.
Fortuna, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Jason said they did a good job and it was great.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 03/22/2019

Hello Jason! Thank you for the positive review. See you at your next oil change!

Jason
Owner

DY
Dennis Y.
Fortuna, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
1966 Mustang
Mechanical repairs professionally accomplished. Mostly appreciate Jason and Jay’s commitment to customer service!
Jason C. from JC Auto responded on 03/22/2019

Hello Dennis! Thank you leaving us a positive review. We value you as a customer and we appreciate doing business with you.

Thank you for leaving us a review,
Jason
Owner

LN
Ly N.
Fortuna, CA
Volvo V70
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/01/2019 Category: Service
Ly said that the business seemed to only be interested in money, that they charged twice as much as comparable businesses and that they pushed extra services on to him to try and get more money, He mentioned that he felt they did not understand customer good will.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 02/07/2019

I'm sorry that you feel that way. Our number one priority is to be transparent with you about your vehicle. We saw an issue with the vehicle's torn turbo inlet boot and we informed you that if it wasn't replaced, it could cause engine damage. As a business, I feel that it is our responsibility to inform you on the health and safety of your vehicle. At the end of the day, it is up to you if you want your vehicle to be safe and fixed.

Thank you for leaving us a review,
Jason
Owner

DY
Dustin Y.
Fortuna, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2019
Owner Rips people off
Do Not Go Here. You will be scammed.
Jason C. from JC Auto responded on 01/24/2019

Hello Dustin. We are sorry to that you feel that way. We do our best to be transparent with you about your vehicle. When something goes wrong with our work, our number one priority is to take care of the customer. With that being said, we have done what we could to help fix your situation and  to make it right. We hope that you find a shop that will fit your vehicle's needs.

Thank you for leaving us a review,
Jason
Owner

JS
Jose S.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Jose said it was pretty good.
This review was collected via phone interview by Customer Research Inc.

AM
Albert M.
Carlotta, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
2007 Ford Fusion
Completes the job in a timely manner. Communicates clearly and keeps the customer informed every step of the way.

JB
Jorge B.
Fortuna, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Jorge said they did great and fast service and they took care of him
This review was collected via phone interview by Customer Research Inc.

EV
Eva V.
California
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Eva said that the service was good, the communication was good, however, the service was a little pricy.
This review was collected via phone interview by Customer Research Inc.
Jason C. from JC Auto responded on 01/24/2019

Hello Eva! Thank you for leaving us a review. We strive to have competitive prices, while being able to support the business. We hope to see you again for any of your vehicle's needs. We appreciate your business.

Jason
Owner

Displaying Review 1 - 20 of 335 in total