ReScore Reviews™ (1)
The staff is always friendly and clear with expectations and estimates. In this instance, my car failed emissions. I called Tom on Friday and he had an opening the next Monday. Work was completed on Monday and we had the car back, forms filled out, and instructions ready to go at pick-up the same day.
We couldn't be more pleased with Jensen's and are so happy they are our neighborhood auto repair place!
Laura: Per our conversation on my cell phone after hours on the day you picked up your vehicle, I do apologize for the smoke from the wheels. There was no safety issue at all, and your vehicle was safe. The vehicle was road tested after repairs were made, we road test every vehicle pre and post repairs. As I explained the brake rotors are coated with a anti rust material to prevent and rust from warehouse conditions. Usually during road test this product will dissipate, unfortunately on your vehicle it did not completely dissipate. We did not mention this to you due to the fact it happens so infrequently. I am sorry we have not met expectations, we strive to do our very best with every situation that is presented to us. We would never let a vehicle leave our shop unsafe for your children or mine to ride in. We have serviced your vehicle for over 4 years, and have be responsive to any and all needs. Please contact me directly on my cell so I may have the opportunity to rectify this relationship if you so desire