Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 1177 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 14 days ago

Reviews


RN
ROY N.
Murfreesboro, TN
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019
Saving money on a repair
Due to a collision I needed a part for a 20 year old truck. Parts for a vehicle 20 years are not always easy to find. Jerry Potts Car Care found one that was available for a quick repair. Further searching found a replacement $40 cheaper if I could accommodate a short delay in the repair to which I agreed. This is an example of the type service that I know I will receive at Jerry Potts Car Care.

KR
Karen R.
Lascassas, TN
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Karen said the business is wonderful. She likes the work that Jerry and his family provides. She has been a return customer for a long time.
This review was collected via phone interview by Customer Research Inc.

CP
Charlie P.
Tennessee
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Charlie said the business does what he wants them to do and they do it pretty quickly and right.
This review was collected via phone interview by Customer Research Inc.

BS
BLAKE S.
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019
Awesome customer service
This is my second experience with them and they were nothing but excellent. They even let me take the car when it was done, even though their systems were down and they were unable to verify if my warranty was going to pay or not. I will be using them from here on out, as well as recommending them to anyone looking. The customer service you get here is top notch!

KC
KAREN C.
Murfreesboro, TN
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
The employees who work there, especially Stacey
From the very beginning, the friendliness you receive when you walk in the door. They watch out for the customer with honesty. They explain everything to you and let you know how long it will take. It is just the best place to take your car for repairs.

GG
Ginger G.
Tennessee
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Ginger said that they were friendly, helpful and informative. They couldn't fix the problem but they got them to someone who could. She stated she wants to thank the staff for taking good care of them.
This review was collected via phone interview by Customer Research Inc.

JA
JANENE A.
Murfreesboro, TN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Customer care
I appreciate the way I am treated each and every time I have my car serviced.

CE
CHARLES E.
Murfreesboro, TN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
The People make it Great!
Jerry , Stacey , Sonia have always worked hard
to Service our Vehicles in the most timely Manner.
Great People.

LB
LYNN B.
Murfreesboro, TN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Trustworthy Family Business
Potts Car Care is a local business that treats you like family. They are always hard at work every time I have walked through their doors. They are super friendly and knowledgeable. I highly recommend Potts Car Care to everyone I know.

TG
Taylor G.
Murfreesboro, TN
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Taylor said his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

RN
ROY N.
Murfreesboro, TN
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Outstanding service
Jerry provided me with a solution to a problem I had with my Nissan truck and saved me a lot of money. He has provided me with sound advice over many years and saved me a lot. I appreciate his help and advice very much and highly recommend him.

CG
Curtis G.
Tennessee
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Curtis said the business had timely service and response.
This review was collected via phone interview by Customer Research Inc.

BY
Belinda Y.
Tennessee
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Belinda said the service was great. Jerry was a nice person. The brake service he provided saved them from injury.
This review was collected via phone interview by Customer Research Inc.

BY
Belinda Y.
Tennessee
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Belinda said the service was great. Jerry was a nice person. The brake service he provided saved them from injury.
This review was collected via phone interview by Customer Research Inc.

PD
Paula D.
Tennessee
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Spoke with Bruce. He said the customer service at this business was outstanding. Before he went in they sent him emails and were following up on his calls. He was very pleased with the service. He had taken his vehicle to the Mercedes dealership but this facility had better service and fixed the problem for half the price. They provided him with a full list of things he needs to take care of. The Mercedes dealership wanted $6000 and this facility wants $1600.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Murfreesboro, TN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Mark said he's been going to Jerry's for the last 20 years and recommends them.
This review was collected via phone interview by Customer Research Inc.

CC
Clay C.
Murfreesboro, TN
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Clay said that he wasn't told about his repair completely. When he left there his vehicle started making more noise.
This review was collected via phone interview by Customer Research Inc.

PW
Phil W.
Murfreesboro, TN
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Phil said the staff fixes what needs to be repaired and the price is good. They check everything and get back to him for updates.
This review was collected via phone interview by Customer Research Inc.

WR
Walt R.
Murfreesboro, TN
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Walt said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

DD
DUANE D.
Crossville, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Always awesome!
Always going above and beyond to help me with my trucks! Everyone feels like family and i know i will always be in good hands...
Thank you so much!
Gareth Duane Deemer , Cowboy

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