I have bought 6 cars here (2 tacoma double cabs, 2 4runners and 2 highlanders) My salesman Verlyn is the best. I had a service Appointment at 230 pm. Multiple calls/texts/emails they sent to confirm. I arrive and I'm told 2+ hour wait for a tire rotation. No one can call/text/email before you leave work to ask if you want to wait or would prefer to reschedule yet several appointment reminders. After 2 hours, Verlyn came by to say hi. He asked what i was getting done as my car isn't even a year old yet. He went to check my status and came back to tell me it hasn't moved into the shop yet. I wait smoothed 10-15 minutes and check the car tracker straps they emailed me and it hasn't moved from initial check in status. Then I go to the advisor I was assigned, RYAN, to reschedule and he was rude. I'm sorry but after buying 6 cars here (1 every 2-3 years), one just asks for a bit of courtesy...not an attitude and "I told you 2+ hours when you came in". Well, it's too late once I have already left worand made the drive there. Then he argues with me. Not happy with service today and will NEVER ACCEPT him as my advisor again. Neil was nice, came to help and went to check the status of my car. However, another guy in the service office thought I went back to the waiting room and started talking about me as I heard my name. He saw me still standing there and stopped what he was saying quickly. Then they send Ryan out to give me my car paperwork and he uses the fake smile, cocky, attitude... the obvious i have to be nice voice. I have requested that he is never assigned as my advisor again. I will highly (10 stars) recommend Verlyn for sales. Low rating for Ryan n his office buddy for talking about me when
i was still standing there waiting for Neil to return.
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i was still standing there waiting for Neil to return.