I walked in to buy a car today .
I was dealing with sales rep Jonathan who was helpful in his ways. He confirmed my name / address from the system.
Then he put me through to general manager Matt Bukowski for further talks.
As soon as I went to him he wanted to check my drivers license.I said it’s in my car. Let’s talk first. Moreover why do you need it just to talk.
Plus the other guy had already written my details on a piece of paper.
His answer was “ I like to know what “ KIND” of person I am dealing with.
I said you don’t need to profile me or be rude to me . I am here to buy a car . I am your customer.
Then he went on saying this is how I do business here . If you don’t like it you need to find an other Toyota dealership.
I walked out , went to rest room . When I was out he was at the door holding it open . He kept on yapping on about finding another dealership.
So if you look a certain way, ( I am Asian). I don’t know if this is one off incident or this is just the normal practice but this is just wrong where you have to show your licence to even talk to someone.
please do not visit this dealership and ask your friends not to visit .
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I was dealing with sales rep Jonathan who was helpful in his ways. He confirmed my name / address from the system.
Then he put me through to general manager Matt Bukowski for further talks.
As soon as I went to him he wanted to check my drivers license.I said it’s in my car. Let’s talk first. Moreover why do you need it just to talk.
Plus the other guy had already written my details on a piece of paper.
His answer was “ I like to know what “ KIND” of person I am dealing with.
I said you don’t need to profile me or be rude to me . I am here to buy a car . I am your customer.
Then he went on saying this is how I do business here . If you don’t like it you need to find an other Toyota dealership.
I walked out , went to rest room . When I was out he was at the door holding it open . He kept on yapping on about finding another dealership.
So if you look a certain way, ( I am Asian). I don’t know if this is one off incident or this is just the normal practice but this is just wrong where you have to show your licence to even talk to someone.
please do not visit this dealership and ask your friends not to visit .