Jim Click Hyundai Auto Mall

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520-407-4850
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Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2625 Reviews

5 star
81%
4 star
10%
3 star
4%
2 star
1%
1 star
1%

ReScore Reviews™ (39)

ReScore
Overall Rating 4.30769/5Overall Rating 4.30769/5Overall Rating 4.30769/5Overall Rating 4.30769/5rating 4.30769
Original
Overall Rating 2.41026/5Overall Rating 2.41026/5rating 2.41026rating 2.41026rating 2.41026
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

ED
Emma D.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
The most best experience with any dealership.
Thanks to Scott and his crew, and the staff at Jim Click Hyundai on Auto Mall for FANTASTIC service. AMAZING! Will never go anywhere else! I was without my car for several weeks waiting for parts (engine) but I was not worried. I remember Scott telling me not to worry about anything, that they would take care of my car, and the rental. I totally trusted him and only called once in over two months. When I was told my car was ready, and that Hyundai and the team had replaced everything under warranty (and they even surprised me with some extras) I cried. I couldn't believe the news. I got a new engine!
Thank you Scott and your team, thanks #hyundai and thanks #jimclickautomall
#carrotcakecupcakes
Emma Davalos
Recommended
GC
George C.
Tucson, AZ
2006 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Outstanding service
The service provided is top of the line, first class. Thank you
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/19/2019

Thank you for taking time to fill out the 5 star review, Scott and the service team appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
EH
Eugene H.
Tucson, AZ
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great work
The wait time was short which I appreciate and Eric took very good care of me while I was there. He let me know what needed to be done right away and how much it was. And a special thanks for washing my car after.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/19/2019

Thank you for taking time to fill out the 5 star review with great feedback. Your time and business is very important to this team.

Thank you!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
VD
Veronica D.
Tucson, AZ
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Good Service and People
I'm always treated very well when I bring in my two vehicles for servicing. Lee and Ethan have been very courteous and helpful.

The waiting area is always stocked with fresh fruit, coffee and bottled water. Also the furniture is comfortable and the TV is a nice feature.

I love the free complimentary car wash too. It's a nice touch.

Veronica Delgado
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/19/2019

Lee, Ethan and the service team appreciate all the great feedback, thank you for taking time to fill out the 5 star review. Your time, loyalty and business is very important to this team.

Thank you!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
Verified Customer
Tucson, AZ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
As a former service professional...
I managed four independently-owned Goodyear Tire & Auto Service facilities, as well as worked in the service departments of Volkswagen, Audi, Land Rover, and Mercedes, in the near thirty years I spent in the industry, these guys get top marks.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/19/2019

Scott and the service team appreciate all the great feedback, thank you for taking time to fill out the 5 star review. Your time, loyalty, feedback and business is very important to this team.

Thank you!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
JS
Joanna S.
Tucson, AZ
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Fast and Efficient
Good job with my Maintenance for Life service.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/19/2019

Thank you for taking time to fill out the 5 star review, we appreciate all the great feedback. Your time loyalty and business is very important.

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
DS
Dennis S.
Tucson, AZ
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
great people.
have never felt pressure to have unnecesary work done and very pleasant.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/18/2019

Thank you for taking time to fill out the 5 star review, we appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
MC
Mike C.
Tucson, AZ
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
jim click hyundai Service super competent in their work and customer satisfaction
dedicated people
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/18/2019

Scott and the service team appreciate your time and business. Thank you for taking time to fill out the 5 star review with great feedback!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
KM
Kelli M.
Tucson, AZ
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
So kind
My recent experience was excellent! The staff was so kind and helpful and my service was very well done!
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/18/2019

Lee and the service team appreciate your time and business. Thank you for taking time to fill out the 5 star review with great feedback!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
PA
Patricia A.
Sahuarita, AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Employees
Scott does an excellent job always great job Scott and team
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/17/2019

Thank you for taking time to fill out the 5 star review, we appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
RG
Ramon G.
Plano, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent Costumer Service!
Starting with the manager, everyone at Jim Click were very understanding professional about our situation.
We were traveling from Plano TX to Stockton CA with our Sonata when the car engine started to fail. We call them and they help us. They took our car in to change the engine and provide us with with a car to continue with our vacation. We returned the car few days later and they worked extra hard to have our car ready to for us to return back home.

Excellent Service!
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/17/2019

Thank you for taking time to fill out the 5 star review, we appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
RS
Robin S.
Arizona
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2019 Category: Service
Had to make an extra trip (45 min). Not even an apology.
S
Eric S. from Jim Click Hyundai Auto Mall responded on 06/17/2019

Mr. Scott,

Thank you for taking time and explaining to me regarding your recent service experience, my apologies i will make sure i share this feedback with our team to learn and prevent in the future. Thank you for filing out the new survey with a 5 start. You now have a free oil and filter change with a  tire rotation at no cost to you. We appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
SK
Steven K.
Tucson, AZ
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Good Service, completed in a timely fashion.
I brought my Hyundai in for new front brakes and new timing belt. I was told it could be up to 4 hrs. They were done in a little over 2 hrs.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/17/2019

Matthew and the service team appreciate you taking time to fill out the 5 star review with great feedback, we appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
Verified Customer
Tucson, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
Not impressed
Told it would be done shortly but took forever. The advisor was just doing a job.
Eric S. from Jim Click Hyundai Auto Mall responded on 06/17/2019

Thank you for taking time to fill out the review, my apologies you were late for work. I will make sure i share your feedback with our team to learn and prevent in the future. At your convenience please call me to learn more from your visit.  Thank you!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850

Verified Customer
Tucson, AZ
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Hyundai maintenance
Everything ok
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/14/2019

Thank you for taking time to fill out the 5 star review, we appreciate your time and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
LK
Linda K.
Marana, AZ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great experience.
Everyone I come into contact with is pleasant, knowledgeable (& if they don't have the answer, they find it for me) and efficient services. Actually don't mind taking my car in for service.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/14/2019

Rickey and the service team appreciate your time, loyalty, feedback and business. Thank you for taking time to fill out the 5 star review!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
KF
Karen F.
Red Rock, AZ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
They are fast and professional
I love this place for service.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/12/2019

The service team appreciate you taking time to fill out the 5 star review, we appreciate your time, loyalty and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
JE
James E.
Oro Valley, AZ
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Smiles from everyone
Great team, takes care of the customer
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/12/2019

Thank you for taking time to fill out the 5 star review, we appreciate your time, Great feedback and business!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
RA
Rogelio A.
Tucson, AZ
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Quick, courteous staff, knowledgeable staff.
Lee was very helpful. He is very courteous and knowledgeable about his job. Service was quick.
Recommended
Eric S. from Jim Click Hyundai Auto Mall responded on 06/12/2019

Lee and the service team appreciate your time, loyalty, feedback and business. Thank you for taking time to fill out the 5 star review!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850
NB
Nicole B.
Rio Rico, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
Not pleased but not angry
Your team needs some work
Eric S. from Jim Click Hyundai Auto Mall responded on 06/12/2019

Thank you for taking time to fill out the review, i appreciate you and your husband taking time to talk to me about your recent service experience. I will make sure we learn and prevent this in the future. I will be seeing you soon regarding your oil change/tire rotation. Thank you!

Eric Salazar
Service Manager
Jim Click Hyundai Automall
Direct (520) 407-4860
Main (520) 407-4850