Jim Click Hyundai of Green Valley

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520-320-4650

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Overview

591 Reviews

79%

12%

ReScore Reviews™ (28)

ReScore

Original

95% Would Recommend

100% Business Response

Latest Review 3 days ago

Reviews

All Service

Steven K.

Sahuarita, AZ

2017 Hyundai Elantra

Verified

06/22/2018 Category: Service

Friendly and Professional

I like the way you listen to a complaint /problem and follow up with a positive attitude.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/23/2018

Thank you for the 5 star review! I am very happy to hear that we are taking good care of you as our customer!!!

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Verified Customer

Tucson, AZ

2015 Hyundai Sonata

Verified

06/22/2018 Category: Service

Frankie Apodaca!!

Frankie is AWESOME! Thorough and follows through with everything. I know my vehicle is in good hands when Frankie gets it. He is truly an asset to your team! Great job!

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/23/2018

Thank you for the review! Frankie is definitely an asset to our company.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Patricia P.

Sahuarita, AZ

2018 Hyundai Santa Fe

Verified

06/22/2018 Category: Service

Hyundai and Jim Click provide excellent customer service!

Thank you for all you do!

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/23/2018

We really appreciate you as a customer! Thank you for the 5 star review!

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Susan W.

Green Valley, AZ

2017 Hyundai Tucson

Verified

06/19/2018 Category: Service

Good service

Great service even though the issue with my double clutch turbo engine could not be resolved.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/20/2018

Thank you for your review. If your problem continues do not hesitate to contact us.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Rosy M.

Tucson, AZ

2014 Hyundai Elantra

Verified

06/19/2018 Category: Service

Helpfull, confortable

KRISTEEN SANDERS IS AWESOME! IS THE FIRS TIME THAT SOMEBODY HELPS ME LIKE HER!!

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/20/2018

Thank you for the review and the kind words about Kristeen. You can request her for future services as well.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Paul P.

Green Valley, AZ

2011 Hyundai Sonata

Verified

06/19/2018 Category: Service

Dependable

Very nice new facility. Good advisors. Techs seem competent.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/20/2018

Thank you for your 5 star review.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Myra C.

Green Valley, AZ

2007 Hyundai Accent

Verified

06/18/2018 Category: Service

An Unwelcome Surprise

I have used Jim Click since I bought my car there in 2006 (a 2007 model). It has been a very good car. It is now well past its warranty, but I still take it in twice a year or around 3,000 miles. The last time I had the car in March or April, no one said that anything was wrong or could go wrong shortly. I took the car in this month (June) because I thought the brakes were a little mushy and wanted to have them checked. I was told that they were fine, but my tires were shot, at least one was bald and that I should replace at least the front two tires, if not all four. Well, what a surprise! I am pretty sure, since I average 5,000 miles a year that they couldn't have gone bald in just two months. I hold the service department responsible for not telling me this two months ago. This may be the biggest complaint I've had with this company since I bought my car in December 2006. I plan to continue to bring my car in and probably buy my next car at this company, but I will demand that someone go over each and every check-up on my car from here on.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/20/2018

Thank you for your review. I am very sorry to hear that you are not 100% satisfied with the recent service. I will make sure that your recommendations are performed for future visits.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Verified Customer

Sahuarita, AZ

2014 Hyundai Elantra

Verified

06/18/2018 Category: Service

Nice Facility

Nice facility and courteous service

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/18/2018

Thank you for the review!

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Dale P.

Green Valley, AZ

2017 Hyundai Tucson

Verified

06/18/2018 Category: Service

Dale P

Great attitude and fast, excellent service.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/18/2018

Thank you for the 5 star review!

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Karen S.

Green Valley, AZ

2017 Hyundai Santa Fe S

Verified

06/15/2018 Category: Service

Frankie is great

Frankie is always great, friendly and goes out of his way to be helpful..... and the other staff always firendly, helpful and my car in and out as fast as possible. And close to home too!

Recommended

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/15/2018

Thank you for the review and the very nice comments about Frankie.

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

Jose L.

Rio Rico, AZ

2012 Hyundai Veracruz

Verified

06/14/2018 Category: Service

Courteous service

Would like the service department to say what they did and what they recommend, in person after picking up vehicle

Recommended

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/14/2018

Thank you for the review! We apologize that the service advisor did not properly review your visit and inform you of what was done and what is recommended for the future.

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

Larry B.

Sahuarita, AZ

2017 Hyundai Santa Fe

Verified

06/12/2018 Category: Service

Found the Short.

Jim Click Green Valley (JCGV) had to spend 5-1/2 weeks convincing Hyundai that the electrical error for all of the issues with our 2017 Hyundai Santa Fe Ultimate was in the Instrument Cluster in the dash. JCGV provided us with excellent service and customer support in identifying the source of the electrical issues and provided us with a Courtesy Vehicle for our use during this last service visit.

Recommended

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/12/2018

Thank you for the review and the understanding that the dealership was working with the Hyundai technical hotline to identify and resolve your concern.

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

Jeffrey S.

Green Valley, AZ

2017 Hyundai Tucson

Verified

06/12/2018 Category: Service

Very prompt, very friendly service

This is our 5th car from this dealership and we have always been very satisfied with the quality of service and the quality of work provided by the Service Department. And the service seems to get better every year.

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/12/2018

Thank you for purchasing so many vehicles from us and we are happy to know that the service is improving each year.

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

Verified Customer

Tucson, AZ

2013 Hyundai Sonata

Verified

06/12/2018 Category: Service

Anna Dickerson is exceptional in handling our service needs.

The employees in the actual service dept. should be cleaner inside and out when working on the vehicles.

Recommended

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/12/2018

We apologize about the vehicle not being kept cleaner. Please let us know if we can clean it up for you.

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

Sharon H.

Green Valley, AZ

2017 Hyundai Tucson

Verified

06/11/2018 Category: Service

great service

very professional service personnel

Recommended

Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 06/12/2018

Thank you for the comments about the "Very professional service" and the 5 STAR rating you provided!

Rick Smith
Service Manager
rsmith@jimclick.com
520-320-4650

James H.

Tucson, AZ

2017 Hyundai Sonata

Verified

06/11/2018 Category: Service

Customer Service

Jim Click Hyundai Green Valley is exceptionally "customer oriented", and generally does a good job on repairs...................

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/11/2018

Thank you very much for the 4 star review. We greatly appreciate it! I am very sorry to hear that the ride quality had declined after your previous visit. I know you said you would be going to one of our other stores to get this corrected which is understandable, but if there is anything you need help with please contact me. Thank you again.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Robert S.

Sahuarita, AZ

2007 Hyundai Santa Fe

Verified

06/08/2018 Category: Service

Good, courteous

Have always had God service there

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/11/2018

We are greatly appreciative of the 5 star review you gave us!!! Look forward to you visiting us again.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Christopher S.

Sahuarita, AZ

2012 Hyundai Accent

Verified

06/08/2018 Category: Service

Seamless Service

Once again Frankie in the service department helped make the visit for service FANTASTIC! He is knowledgeable, informative, and ensures that every visit is as seamless as possible; the dealership/waiting area is top notch, always clean, comfortable with plenty of room to work while waiting on the service, we will definately be back, thanks Frankie!

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/11/2018

Frankie is definitely one of our top Service Advisors! Thank you for the kind words and 5 star review. I will make sure to sit down with Frankie and show him your response.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Brianna M.

Sahuarita, AZ

2016 Hyundai Elantra

Verified

06/07/2018 Category: Service

Individualized customer service

Frankie did a phenomenal job making sure everything we needed was acknowledged and provided. He explained each step of the process and made sure to clearly answer our questions.

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/11/2018

Thank you for the 5 start review!

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

Pauline D.

Tucson, AZ

2013 Hyundai Sonata

Verified

06/06/2018 Category: Service

Tire replacement

I had the unfortunate experience of getting a flat tire, and made arrangement with Anna Dickerson to bring the car by to assess if the tire was fixable. The culprit was a broke stainless steel drill bit 3.5" and so the tire needed to be replaced. The replacement tire was quite expensive and not readily available, but she found a comparable tire and it was half the price. As always service was prompt, efficient, and Anna is, as always, excellent at what she does. Thank you. Pauline

Recommended

Kevin K., Parts Manager from Jim Click Hyundai of Green Valley responded on 06/11/2018

Thank you for the kind words and the 5 star review! We look forward to seeing you again.

Kevin Koeppel
Jim Click Hyundai of Green Valley
Parts Manager
520-320-4635
kkoeppel@jimclick.com

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1030 West Duval Road
Green Valley, AZ 85614

(520) 320-4650

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www.jimclick.com

About The Jim Click Automotive Team has thirteen full-service dealerships throughout Southern Arizona. Jim Click Hyundai Of Green Valley is located in Green Valley, AZ. Our Service Technicians are here to help with all of your vehicle repair and maintenance needs. Call us today!

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Jim Click Hyundai of Green Valley

Overview

591 Reviews

ReScore Reviews™ (28)

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