Reviews
JB
Joyce B.
Sahuarita, AZ
2018 Hyundai Tucson
Verified Customer
REPLACE FLAT TIRE
I had a flat tire at Best BUY in TUCSON,CALL Hyundai for tire change they were there in 30 mints.Took car to JIM CLICK GV. ANNA Took good care of the replacement for the tire the next day.She took care of the paper work and I was on the road.
Anna did a very good job.I will go back to her again.
RICHARD BARON
Anna did a very good job.I will go back to her again.
RICHARD BARON
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 12/12/2018
Thank you for your positive 5 STAR review and nice comments.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
Verified Customer
Green Valley, AZ
2016 Hyundai Tucson
Verified Customer
Friendly service
Efficient and personable
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 12/12/2018
Thank you for the comments about your past visit and the 5 STAR rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
JS
John S.
Green Valley, AZ
2016 Hyundai Sonata Hyb
Verified Customer
Professional and Personal
With a trouble light showing for one of my tires, I took in the car, and - after a series of tests - the problem was solved. However, my car (over 40,000 miles) was in need of new tires and a new battery, as well. I decided to go ahead with these replacements.
What made all of this "interesting," was that I was out of town throughout this process. So, while the car was in, I asked if they would move up my "oil change" appointment and do that, as well . . . which they did.
Who made this professional and personal was Mike. He phoned several times, gave me updates, results, suggestions. He did not "push" me to have new tires and battery, but he explained the problems and needs. He spoke with professional language, but also dealt with me in a personal way. He was friendly and efficient.
This 'stop' cost me more than I had anticipated ($0), because of the new parts, but I was pleased and impressed with the communication and service.
What made all of this "interesting," was that I was out of town throughout this process. So, while the car was in, I asked if they would move up my "oil change" appointment and do that, as well . . . which they did.
Who made this professional and personal was Mike. He phoned several times, gave me updates, results, suggestions. He did not "push" me to have new tires and battery, but he explained the problems and needs. He spoke with professional language, but also dealt with me in a personal way. He was friendly and efficient.
This 'stop' cost me more than I had anticipated ($0), because of the new parts, but I was pleased and impressed with the communication and service.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/29/2018
Thank you for the very nice review on your service advisor Mike and the 5 STAR rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
AW
Anne W.
Green Valley, AZ
2013 Hyundai Elantra Co
Verified Customer
Outstanding customer support and convenient scheduling
All of the employees at Jim Click make this a great experience from the customer rep to the service manager to the cashier. And whenever we have any follow-up questions, employees are patient, knowledgeable and willing to respond.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/27/2018
Thank you for taking the time to fill out this review and the 5 STAR rating you provided!
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
WB
Winifred B.
Tucson, AZ
2018 Hyundai Santa Fe
Verified Customer
We received much better service from the Green Valley Service Center than the Service Center in Tucson, which is where we live.
I purchased my 2018 Hyundai in July2018 from the Green Valley Jim Click. In November my tire pressure on the driver s side front tire dropped to 23 lbs. We filled it up to 30+ lbs, and it dropped to 23 lbs. We took into the Tucson service center to have them look at the tire. They told me nothing was wrong with it. Dropped to 23 lbs in 2 days. Took it back, was again told there was NOT a problem. When I asked about dropping to 23 lbs in 2 days after filled it up, was told to take it to Discount Tire if I wanted a second opinion. Took it to Discount, and was immediately told there was a leak in the side wall. Called Dyke in Green Valley, and he told us to bring it there, as the tire was under warranty. Took it there but they were not prepared to give us a new tire, as they did not have one in stock. They did put our spare on the car, and we had to come back again to have the new tire put on the car. Three trips to have the tire taken care of. The Green Valley Dealership has by far surpassed the Tucson Servce Center in helping us solve our problem. Thank you for the help!!
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/27/2018
We are happy that we were able to get the tire replaced for you at no charge. We apologize that we did not have the tire you needed in stock and you had to return. Thank you for the 5 STAR rating!
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
RM
Rene M.
Sahuarita, AZ
2016 Hyundai Elantra
Verified Customer
Great service department
Easy to make an appointment and there staff is very friendly
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/26/2018
Thank you for the 5 STAR rating and the very nice comments.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
CT
Catherine T.
Green Valley, AZ
2015 Hyundai Santa Fe S
Verified Customer
Good rep.
As always Anna is always very good!
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/20/2018
Thank you for the 5 STAR review and the nice comment about your service advisor "Anna".
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
DV
Dale V.
Green Valley, AZ
2017 Hyundai Elantra
Verified Customer
Car Service
Did a great job, no problems, will go back
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/16/2018
Thank you for the 5 STAR review and nice comments. We are also very happy to know that you will return.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
AA
Alex A.
Tucson, AZ
2011 Hyundai Sonata
Verified Customer
Apodaca
This guy Frankie! He is a meaty morsel of hunk! I wish I could take him home
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/16/2018
Thank you for the 5 STAR review!
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
KS
Karen S.
Green Valley, AZ
2017 Hyundai Santa Fe S
Verified Customer
great help when needed
I showed up early on a Monday morning with a large nail in my tire. Frankie got the tire checked out, ordered a new one and I did not have to cancel my commitments! Frankie has saved me before and again this time!
The greatest!
The greatest!
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/13/2018
Thank you for the wonderful comments about Frankie and the 5 STAR review.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
AV
Armando V.
Sahuarita, AZ
2018 Hyundai Sonata Hyb
Verified Customer
In good hands
My new Sonata of 2 months got a screw in one of the tires. The service team at Jim Click Green Valley ordered me a new tire and had it replaced free of charge under my service plan. I am blessed to have such a great team looking out for me and my car.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/10/2018
We really appreciate the review and glad to hear about how your experience way. Thank you for the 5 STAR rating too.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
LB
Luis B.
Nogales, AZ
2015 Hyundai Accent
Verified Customer
Excellent service
Amazing custumer service very friendly people great team keep up the good work
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/03/2018
Thank you very much for 5 star rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
WL
William L.
Green Valley, AZ
2012 Hyundai Sonata
Verified Customer
professionalism
staff
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/02/2018
Thank you very much for the 5 STAR review you provided us on your last service visit.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
CB
Craig B.
Tucson, AZ
Awesome team
Sales support team outstanding! Special shout outs to Greg, Jessica and Andrew.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/02/2018
Thank you for your review and comments about the sales team. We all appreciate the 5 STAR rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
JH
Judy H.
Green Valley, AZ
2011 Hyundai Sonata Hyb
Verified Customer
Jim click employees!
Service technician Mike has been so helpful in getting my car in working order after pack rats ate away at my engine He is a treasure!
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/02/2018
We are happy we fixed your concern and earned a 5 STAR rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
VS
Victor S.
Sahuarita, AZ
2012 Hyundai Sonata
Verified Customer
Frankie Apodaca and Team
Excellent and honest service. Frankie Apodaca represents what customer service should be. He and his team exceeded my expectarions. The Senota have proven a great reliable car for my family. Will recommend to my family and friends.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 11/01/2018
Thank you for this really great review and the 5 STAR review.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
KB
Kathleen B.
Green Valley, AZ
2011 Hyundai Tucson
Verified Customer
great
good job
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 10/31/2018
Thank you for the 5 STAR review.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
Verified Customer
Green Valley, AZ
2015 Hyundai Santa Fe
Verified Customer
ReScore Review™
upgrading service
As with any business things happen. We had an experience that was not up to our expectations. Rick Smith, Service Manager, reviewed the experience and made the necessary changes to improve the service. He contacted us and apologized then he explained what steps were done to correct the problem. It is not if a problem will occur but how you handle it that makes the difference. Rick did a great job reviewing the problem, fixing the problem and explaining to us his steps. Well Done Rick.
Recommended
Original Review
poor customer communication
Very little feedback while the service took twice the time quoted
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 10/31/2018
I am sorry to hear about your concerns. I would like to speak with you about your concerns so that I can properlly handle them.
You can reach me directly at 520-320-4660.
Service Manager
rsmith@jimclick.com
520-320-4650
ES
Edward S.
Sahuarita, AZ
2014 Hyundai Santa Fe S
Verified Customer
Great Service
I always get honest and excellent service and advice from the service technicians at Jim Click in Green Valley/Sahuarita. I’ve been buying and getting my cars serviced by Jim Click for over a decade.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 10/31/2018
Thank you for the very nice comments and the 5 STAR rating you provided.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650
AW
Anne W.
Green Valley, AZ
2013 Hyundai Elantra Co
Verified Customer
Excellent customer service
All employees provide great service. Anna Dickenson takes great care of us.
Recommended
Rick S., Service Manager from Jim Click Hyundai of Green Valley responded on 10/26/2018
Thank you for the very nice comments about Anna and the employees. We also appreciate the 5 STAR rating.
Rick SmithService Manager
rsmith@jimclick.com
520-320-4650