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Johnson's Automotive Service Inc.

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2 Reviews)
76
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
76
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(217) 345-9521

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
800 Madison Ave Charleston, IL 61920

Affiliations

AAA - Approved Auto Repair
ASE
Johnson's Automotive Service Inc.'s Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2 Reviews)

AD
Alexanne D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2024
verified customerVerified Customer
10
Awesome work, fairly priced
The workers are nice and upfront with you about what they need to do to get you on the right track
Paula S. from Johnson's Automotive Service Inc. responded on 03/20/2024 11:47 AM

We're thrilled to hear that our team was able to provide you with a positive and transparent experience at Johnson's Automotive Service Inc. We always strive to be upfront and informative about the work needed to get your vehicle running smoothly. Thank you for choosing us, and we hope to see you again for any future automotive needs.


JC
Josie C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024
verified customerVerified Customer
10
Wonderful service.
All good things to say about Johnson’s. They were great to work with! They fixed my brakes right up, quickly! 10/10 highly recommend!
Paula S. from Johnson's Automotive Service Inc. responded on 01/05/2024 12:22 PM

Thank you for your kind words, Josie! We're thrilled to hear that you had a great experience with us. It's our priority to provide efficient brake repairs and excellent customer service. We appreciate your recommendation and look forward to serving you again in the future.


AW
Addison W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customerVerified Customer
10
Great service and very trustworthy
I can always rely on Johnson’s to service my car with care and would recommend this place to many people and already have.
Paula S. from Johnson's Automotive Service Inc. responded on 11/07/2023 10:00 AM

Thank you, Addison, for your kind words and your trust in us. We are so proud to have earned your loyalty and are glad that you've recommended us to others. We strive to provide excellent service and we value your business.


JO
Jordyn O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2023
verified customerVerified Customer
10
Excellent customer service
Johnson’s had absolutely wonderful customer service from every person i interacted with. They were kind, understanding, and worked around my needs as best as they could. They fixed my car up super quickly and were transparent about the whole process.
Paula S. from Johnson's Automotive Service Inc. responded on 09/27/2023 07:57 AM

Thank you, Jordyn, for being our customer. We are very pleased to hear that you had a great experience. We appreciate you taking the time to share your feedback and are glad that we could work around your needs. We take pride in providing quality service to our customers in a timely manner.


MR
Mark R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2023
verified customerVerified Customer
10
Trip breakdown
They helped my son while traveling and got back on schedule same day repairs!!
Paula S. from Johnson's Automotive Service Inc. responded on 07/25/2023 12:34 PM

We are so glad we were able to help your son out while he was traveling! We take pride in providing same day repairs and fast, friendly service. It's always a pleasure doing business with you.


SE
Susan E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2023
verified customerVerified Customer
10
Great service!
Took my car in in the afternoon. They had to get a part from out of town. Promised completion the next day and it was ready first thing! I’ve had no issues with the work! Great place!

MT
gravatar
Margaret T.
Mattoon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
10
Chane engine gaskets
Excellent reputable business! I had oil leaking from engine, they repaired the problem, did it in a day and the customer service was fabulous. I highly recommend this repair shop.

LA
Linda A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
verified customerVerified Customer
10
Stranded, lied to by AAA, Johnson Automotive was very nice to a distressed senior female.
50+ year member of AAA and told “ we can’t find a towing service” after being told by the initial AAA call that a tow would be there between now and 90 minutes. Called back 90 min later they couldn’t find any record of initial call. No one called me back about the tow problem.
Paula S. from Johnson's Automotive Service Inc. responded on 09/26/2022 08:12 AM

Thank you Linda.  Glad we were able to help!


SA
Sherry A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2022
verified customerVerified Customer
10
Johnson’s Automotive Service Charleston, IL
I found out about Johnson’s from my granddaughter, she took her car here, and the rates were very reasonable for an inspection. You can get same day repairs if parts in stock. It’s very easy to get an appointment. JAS will work around your schedule and give you an appointment that time that benefits You the Consumer. JAS is now our family mechanic shop. We will be lifetime customers. Thank you David, Paula, Darcy, and the entire mechanical staff. Thank you for your knowledge. Thank you for keeping vehicles safe. I highly recommend Johnson’s Automotive Service!
Paula S. from Johnson's Automotive Service Inc. responded on 09/22/2022 06:54 AM

Thanks so much Sherry.  We appreciate your business!


SM
Steve M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2022
verified customerVerified Customer
10
Intermittent vibration problem
Needed cv axles replaced front rear and drive shaft. Suggested replacing the fronts and wait on the other 2 of 3 total shafts. And the front replacement fixes the issue.
Paula S. from Johnson's Automotive Service Inc. responded on 07/08/2022 11:05 AM

Thank you Steve!  Glad we could help you out!


RL
Ray L.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/07/2022
verified customerVerified Customer
1
Be a well-informed customer.
The title says it. Ask a second opinion for high dollar items.
Paula S. from Johnson's Automotive Service Inc. responded on 06/07/2022 12:09 PM

Unfortunately due to current supply chains the cost of parts has increased significantly.


BW
Breehanna W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Wonderful service
They are excellent at making sure their customers are well take care!
Paula S. from Johnson's Automotive Service Inc. responded on 03/15/2022 02:38 PM

Thank you Breehannah!  Glad we could help!


TK
Trisha K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Customer service is awesome
I always receive great service
Paula S. from Johnson's Automotive Service Inc. responded on 03/15/2022 02:37 PM

Thank you Trisha!  


DD
Dave D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Always treated right
Am always sure that every thing done was needed and done right
Paula S. from Johnson's Automotive Service Inc. responded on 11/12/2021 06:40 AM

Thank you for your confidence in us Dave!


RM
Ranay M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Excellent Service
I would highly recommend!
Paula S. from Johnson's Automotive Service Inc. responded on 10/27/2021 07:11 AM

Thank you Ranay!


Displaying Review 1 - 15 of 24 in total
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