Verified CustomerHi Liz, thank you for taking the time to share your feedback. We’re glad to hear you were happy with the communication, repairs, paint work, and overall condition of your vehicle.
We want to clarify the concern regarding the hood. The repairs completed by Kaizen were to the rear of the vehicle, and no repair or refinishing work was performed on the hood.
When you brought the hood concern to our attention at pickup, our team inspected it with you. During the inspection, we identified signs of prior repair activity to the hood, including evidence consistent with previous paintless dent repair. You also confirmed the vehicle had undergone hail repairs in the past. The condition observed on the hood was consistent with cracking/failure of prior repair or paint work rather than damage resulting from the collision repairs Kaizen performed.
We absolutely stand behind our work, and if damage had occurred because of our repair process, we would take responsibility and address it.
We appreciate your positive comments regarding the work we did perform and the service you received throughout the repair process.
**Beware they may also damage your car and refuse to fix it so that it is in worse condition than before your accident.**
It was not damaged when the shop took possession of my car and we both have photos showing the hood had no damage before, but when I picked the car up after the repair was supposed to be complete the paint on the hood was chipped and cracked and the metal is now showing and I am worried it is going to rust or that the damage/chipping will spread. I talked to Sheila and the other lady there at the Kaizen Collision Center office/desk and even though their photos also show that the damage was not there when they took the car in, they refused to fix it.
This seemed like a good collision center but now I would not recommend it to anyone until Kaizen fixes this damage they caused while they had possession of my car.
They also returned it with less than 1/12 of a tank of gas, lol. Seems like courtesy to return it with some gas so that you are able to get to your next destination at least, especially when it is $12k worth of repairs being completed.
If they make it right and fix my hood, then I would update this review to 4-5 stars because everything else was done well and communication was good while they had my car, and it was returned nice and clean.